Anonymous
map-marker Bellingham, Washington

Prompt individualized and satisfactory email responding to my concern.

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...Prompt response and commitment to communicate ongoing shipping status... ... Apparently the product is being shipped from overseas and that explains both the delay in arrival and the unpredictable timing of arrival.
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User's recommendation: Contact customer service if shipping seems to be delayed.

Pamela S Mhw

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Verified Reviewer

Attempting to deceive customers

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I assumed based on their lovely online store that they followed normal business practices. Imagine my surprise when they refused to accept a return of unwrapped decorative pillows and referred me to the fine print. By automatic offer of $50.00 off my next purchase this must occur frequently. Had they indicated this was a final sale I never would have ordered these pillows and am out over $500 dollars. They clearly seek to deceive their customers.
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Loss:
$560

Preferred solution: Full refund

User's recommendation: shop their website, purchase items elsewhere

1 comment
Sharna Jrm

Hi Pamela, We’re sorry for your frustration but have clear listings of products that are made to order that are final sale. Your pillows were custom made for your order hence a final sale that we list on the product pages and on the return page.

We’re always striving to make our policies crystal clear. Best, Alchemy Fine Home

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