Alcatraz Cruises

Hello my inquiry to you is in regards to refund for day tour for a family of 11which we were not able to travel due to pandemic on 30/09/2020. After many attempts to receive refund through travel agent and at the time of my last inquiry I was led to believe monies was still with the wholesaler and at any point in time Alcatraz could request payment.

That was on the 21/10/2021. Whilst one would like to believe travel agent, I still have doubts in regards to the clarity. At the point in time when I rang your booking office they had no evidence of booking and we had not been issued any confirmation of bookings on the 23/06/2020. I have pursued this on several occasions with agent, even conversing with travel liaison person.

I was offered travel credit which has expired, but I would like to know whether Alcatraz has received payment or is it still with wholesaler. The only information I have is the tour date being 30/09/2020. Family of 11, ref: 1H18660C. In the surname of Travers and Godber.

I would appreciate if you could respond so one could either shut the door on my efforts or continue to pursue my rights for a refund for a service we did not receive due to circumstance out of our control. Regards Lynne Travers