Albertsons Companies

Hello! I am a customer of Albertsons that goes to your alls store weekly, yesterday June 19th i placed an order under your alls app using the 30 day free trial on the Fresh Pass. I paid extra for the time slot of 5:35-5:55 so that my groceries would arrive either around that time or atleast a lil near it. And I was completely wrong. My order NEVER arrived. I had zero communication with the driver, and spoke to countless agents on the app who kept lying to me saying give it 15 more minutes and a driver was going to be calling me and would be on there way. And I believed them every time and waited by my phone from 5:55 to 9:00pm. To say Im frustrated is an understatement. Last information I got was from a agent named Rome saying my re delivery would be around 7am - 9am and I would receive a confirmation email last night in a hour or so confirming but I never received a confirmation email. So I doubt my groceries will be here today. I spent $100 on things I needed and its just been stolen from me !!! I should be able to trust a grocery stores app. All they refunded me was the extra delivery fee I spent for the time slot I waited and gave me $10 off my next order which I wont ever be doing again because I will never be ordering from here AGAIN. I will gladly go to target and spend $5 on the so good so you shots rather than $3 because atleast I dont get my groceries stolen there. I cant believe all of this! And I dont know if youll even receive this but something needs to be done. I just want my grocery order. Will be attatching proof of my order, the time slots I bought it in, and agents lying to me. Below I attached some of the conversation of SS of agents lying to me telling me to watch out for a call from a driver that will be delivering my grocery order shortly after it being 3 hours later yet the driver never called or showed. And the agent saying they submitted a report to the store manager for me, and to keep my line open. Proof purchase I included before and after they took out what wasnt in stock, and the time frames.

My brother-in-law just started working for the Albertsons in Texas off of Loop 820 come to find out the supervisor for the overnight shift leaves on his first break and doesnt come back till the last hour of the shift his other manager on shift drinks in his asleep all of his shift the other employees go out and smoke marijuana on their break for an hour Jeff also fired my brother for not knowing what to do with nobody trained him nobody was there to train him nobody was there to walk him through what hes supposed to be doing they threw him on the floor and said good luck which I find very very irresponsible