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Oh, Rob@alattehotte, You promised good service; you promised that you would repair my beloved Saeco espresso machine. I had so much hope, Rob@alattehotte; I trusted you so. Yet, after weeks turned to months and months to a year, I suspected something might be wrong....
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I ordered an espresso machine for $1611.11 on July 23, 2016. It is now December 28,2016 and no machine and, better yet, NO REFUND, even though I have been pursuing one doggedly since Rob finally relented and admitted that he cannot deliver the machine that I ordered in...
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aLatteHotte had my Saeco automatic espresso machine for over 6 months, and this was after I returned it twice because they hadn't fixed the problem I described. I followed up with them several times asking for status and every time was assured that it was almost done...
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I saw an earlier post that is similar to mine. I have used aLatteHotte in the past for a repair and for a refurbished unit. Both transactions went well in that they completed roughly on time. This transaction however only got as far as them taking my money and not...
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Phillips told me to send my Saeco Syntia to Alatte Hotte for diagnosis and repair. Rob (the owner) told me that it typically takes one week to fix these machines. Once he received it - he billed me $281 for the repair before ordering parts. This was in early January...
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Anonymous

Anonymous Good to know so glad I read this

They lie, they string you along, they charge your credit card & they don't deliver. I called Alattehotte 6 weeks ago to confirm they had a Saeco Exprelia EVO in stock - was told 2 were in stock & could ship the following monday - we ordered the machine & the credit...
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1.0
I didn't like
  • Failure to deliver order
  • Runaround
  • Deception
#827232
Reply to reviews
I used to think highly of this company, but a few recent experiences told me that I was simply lucky in the past. They claim to have merchandise that they don't actually have, they flat out lie that items have been shipped when it is easy to confirm that they have not,...
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1.8
I didn't like
  • Runaround
  • Rob
  • Deception
#825736
Reply to reviews
Ordered Miele 1360 on 3/6. Site said order would take 4-7 days for delivery. Called to find out status of order and I was told machine would be mailed out that Thurs or Fri. Never received it by the following week. Called back, and was given the same runaround 3 weeks...
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Anonymous

Anonymous This is very common for them. They have very little inventory and act more as a drop shipper. They will never admit it though and blame everyone but themselves for the "delay"...

I have been waiting for almost 2 months for my coffee maker. Every day they lie and tell me it will ship tomorrow. They seem nice on the phone but their service is the worst. sdf asf asdf sadf sd f sadf sadf sadf sad f sadf sadfsadf asdf sadf asdf asdf sdf asd f...
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After exchanging a few emails with Rob at alattehotte.com seeking advice on which Jura to buy, I decided to go for the Giga 5. He assured me they had units in stock and shipping would require about 4-5 days to get the unit to my house. I placed the order online on a...
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