map-marker Salt Lake City, Utah

Damage to my home and did not take responsibility

Alaska Plumbing, Heating and Air had let a cat into our house while we were away. We presented the evidence in the form of doors being left open for 17 minutes at a time. It is worth noting they were the only people at our house while we were away. Chad had written inaccurately in response to a Yelp review that we said there were other contractors in our house so it could have been them. I'd like to think he didn't say this to lie on purpose but may have been mistaken. Either way, the evidence was not in dispute. Fortunately, Animal Control was able to remove the cat (alive) and the cost ended up being the cost of a $800 rug and the $350 fee from Servpro. Animal Control performed the service for free. I think what was most enraging was that Chad had suggested that "he didn't know who I was and we were trying to take advantage of him" First of all, this is what business insurance is for. Secondly, I own homes in six states and employ close to 10,000 people across my various companies. I didn't get to where I am trying to "take advantage" of local businesses with grand schemes and fictional tales of cats being let into my home so I could try to score a cool $350 and a new rug (although it really did tie the room together) This is about right and wrong and I will fight for what is right. After reading Chad's misleading Yelp reply I have a renewed sense of duty to spread the word about my experience withd this company
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