New Reviewer

Taking legal action

Contracted company Jan 2015 to replace roof. Did not finance paid in full. Everything seems fine at first. After less than a year roof seals were failing and had to be repaired. Another year later more seals failing. Instead of cutting and repairing TPO, they just put silicon over failing seals. Poor workmanship resulted in several areas of roof pooling water. Result of pooling water trickling totally destroyed sunroom roof. May 2018 called for estimate of sunroom roof (12’x24’) and repair, again, of installed roof. Rudy came climbed half way up a ladder too pictures. Never got up on roof to inspect damage. was then quoted for 530sqft. When I asked why I was being quoted for almost double the size of roof was told we can’t make money off of small roof so we increase the size to make profitable. Wanted to charge me almost $4000 for 12’x24. Was not willing to pay that much, but still needed roof they installed repaired. For almost 3months straight called repeatedly to get someone to come fix roof. Even requested the company owner to call no response. Dave Mura Would not return calls, or answer texts. After 2.5months he calls and says someone fixed it. Never called to setup visit just sent someone to my house when no one was home. And once again just threw silicon on pooling areas and said it was fixed. Yet roof still leaking water. Now the water started leaking inside main house. When I finally got in touch with Dave Mura he said “I’m not gonna fix it if you aren’t going to pay” mind you roof was still under warranty. After he apologized for being rude he said someone would come to fix. another month went by with nothing. And when crew finally showed up, gave no advance notice just showed up one day. Went up on roof to document work, when workers pulled up 3year old TPO, the pooling has turned the wood black. It was totally rotted. And Fernando the roofer actually said to me “this was done properly when it was installed, at the time we were still experimenting with TPO. I was stunned that he admitted they didn’t know how to install properly. After repairing it properly and not just patching with silicon. Sunroom roof stopped leaking, and remember they said their roof did not cause sunroof damage, but now it not leaking. Safe to say their roof damaged sunroom roof. Now 4mnths later and water once again coming down the walls in main house. Called Dave Mura, phone rang twice and sent to voicemail. So I’m pretty sure he declined the call, so I sent him video of of water running down wall, no response. Called company phone number explained what was happening and needed someone to call me back and come fix, no one returned my call. Called 4 times on 12/20/18. And they will not call me back. At this point I will be retaining a lawyer. And I have video and pictures of the poor work, as well as texts between myself and Dave Mura showing timeframe between requesting the work in May, and nothing being done until August. I was hoping Alan’s roofing would just do the right thing and replace the roof properly instead of having to take legal action but it doesn’t seem like that will happen
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ID
#1429553 Review #1429553 is a subjective opinion of poster.
Location
Davis, California
Reason of review
Bad quality
Loss
$10000
Preferred solution
Replace roof, and repair all interior damage as result of poor workmanship

Will be taking legal action

Alans Roofing - Will be taking legal action
Alans Roofing - Will be taking legal action
Alans Roofing - Will be taking legal action
Alans Roofing - Will be taking legal action
Alans Roofing - Will be taking legal action
Alans Roofing - Will be taking legal action
Contracted company Jan 2015 to replace roof. Did not finance paid in full. Everything seems fine at first. After less than a year roof seals were failing and had to be repaired. Another year later more seals failing. Instead of cutting and repairing TPO, they just put silicon over failing seals. Poor workmanship resulted in several areas of roof pooling water. Result of pooling water trickling totally destroyed sunroom roof. May 2018 called for estimate of sunroom roof (12’x24’) and repair, again, of installed roof. Rudy came climbed half way up a ladder too pictures. Never got up on roof to inspect damage. was then quoted for 530sqft. When I asked why I was being quoted for almost double the size of roof was told we can’t make money off of small roof so we increase the size to make profitable. Wanted to charge me almost $4000 for 12’x24. Was not willing to pay that much, but still needed roof they installed repaired. For almost 3months straight called repeatedly to get someone to come fix roof. Even requested the company owner to call no response. Dave Mura Would not return calls, or answer texts. After 2.5months he calls and says someone fixed it. Never called to setup visit just sent someone to my house when no one was home. And once again just threw silicon on pooling areas and said it was fixed. Yet roof still leaking water. Now the water started leaking inside main house. When I finally got in touch with Dave Mura he said “I’m not gonna fix it if you aren’t going to pay” mind you roof was still under warranty. After he apologized for being rude he said someone would come to fix. another month went by with nothing. And when crew finally showed up, gave no advance notice just showed up one day. Went up on roof to document work, when workers pulled up 3year old TPO, the pooling has turned the wood black. It was totally rotted. And Fernando the roofer actually said to me “this was done properly when it was installed, at the time we were still experimenting with TPO. I was stunned that he admitted they didn’t know how to install properly. After repairing it properly and not just patching with silicon. Sunroom roof stopped leaking, and remember they said their roof did not cause sunroof damage, but now it not leaking. Safe to say their roof damaged sunroom roof. Now 4mnths later and water once again coming down the walls in main house. Called Dave Mura, phone rang twice and sent to voicemail. So I’m pretty sure he declined the call, so I sent him video of of water running down wall, no response. Called company phone number explained what was happening and needed someone to call me back and come fix, no one returned my call. Called 4 times on 12/20/18. And they will not call me back. At this point I will be retaining a lawyer. And I have video and pictures of the poor work, as well as texts between myself and Dave Mura showing timeframe between requesting the work in May, and nothing being done until August. I was hoping Alan’s roofing would just do the right thing and replace the roof properly instead of having to take legal action but it doesn’t seem like that will happen
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ID
#1429551 Review #1429551 is a subjective opinion of poster.
Location
Davis, California
Reason of review
Bad quality

Short Review on October 20, 2016

Dont work or use this company. When salesman dont get paid for commisions of selling for months shows what kind of company they are running. I am one of many he has screwed.
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ID
#940126 Review #940126 is a subjective opinion of poster.
Location
Tampa, Florida

Alans Roofing Owner Review from Fort Lauderdale, Florida

The workers had no tarp to cover the roof when rain came. One of the owners said he was going to walk off the job thinking I yelled at his workers. Not very professional. All alans roofing is worried about is money. Said to me I should have had money a month ago. What a *** how dare he say that to someone living on a fixed income. He must be a democrat and not human. In brooklyn I would sue his ***
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1 comment
#1424411

Alan's Roofing Inc does not service the Fort Lauderdale area. There are companies with similar names operating in that area. Please be careful to specify the correct company.

ID
#863635 Review #863635 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Reason of review
Poor customer service

Shotty work and poor customer service

Roof was finally installed on March 9, 2016. No one from the company followed up with me for quality assurance or satisfaction and when I was finally contacted by the company, they were calling for remittance of final payment. I let them know that a couple of the shingles weren't laying down and the contractor told me that it would take three weeks for them to lay down. I let him know that's great, because it's already been three weeks since the install. Contractor was supposed to show up by 6pm that evening to fix the issue and receive payment. I waited until 7pm for him to show up and then had some errands to run. When I returned, I found the bill attached to the front door with comments on it saying "possible nail pop". I figured they were going to fix it and I didn't follow up with them. I was contacted on 4/13/16 asking for payment. I let him know that the issue had still not been resolved and he let me know that he would be there by 6pm that evening. Contractor showed up at 6pm asking for the check. I let him know that he needed to resolve the issue with the shingle. He went up on the roof and tried to nail it down. He let me know that it's purely cosmetic and not structural. I'm not used to shotty work being done for me and I expect things to be done correctly. He said that he would go back to the office and put in a workorder to get it fixed, but would require the check immediately. I was told by the sales guy that I would not have to pay until I was satisfied with the job and I kindly let him know that he can have the check once the issue was resolved. The contractor wasn't having it and said that the only way he would fix it is if I pay them first. He then instructed me that if I didn’t pay immediately, he would put a lien against the property and that I would be responsible for all legal fees associated with it. I am fully willing to pay for the work and I’ve had the check ready in hand for almost a month now, but I need it fixed. Contractor kept saying it’s a warranty repair. To me a warranty means if something goes wrong after the work has been completed; however I don’t believe the job to be completed until both sides agree that the work has been finished. I would not recommend Alan’s Roofing and I will not be using them for any of my other properties. It’s sad that a company would risk bad publicity over something so simple to fix. They have left a bad taste in my mouth and I wish I would have gone with Total Home Roofing or Collis Roofing.
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1 comment
#1424408

The problem with sites like this is that they never provide updates. This client's concerns were rectified within 24hrs and paid his final balance due on the roof. Resolved.

ID
#829592 Review #829592 is a subjective opinion of poster.
Location
Orlando, Florida
Cons
  • Customer service
  • Workmanship
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered

Anonymous

Anonymous; In the event of a derogatory statement that encompasses more than the business intended can & will be pursued in court. If loss of revenue is derived from false accusations, targeted at another business, not specifically stated, but directs towards other similar named businesses it is slander. You will be liable for Compensatory damages which includes our Lawyer fees, court costs ect. as defined in the Florida courts. My legal staff & I are ready if you or your client has a problem with naming the correct business and not mine. As far as your threats of court payments or lawyers, lets let the judge & jury decide. After speaking to my lawyers, we are willing to pursue this when you are ready. A copy of your derogatory letter will be supplied as exhibits.
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ID
#808869 Review #808869 is a subjective opinion of poster.
Location
North Port, Florida
New Reviewer

Roof repair