They treated me right

Alan himself took care of my order and reduced by 50% what they were charging me for my carport. I am very pleased that they took on my case and dealt with Carolina Carports. I had no problem whatsoever after that and the installers were friendly, fast and efficient. I am a very pleased customer now.
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ID
#1447084 Review #1447084 is a subjective opinion of poster.
Location
Houston, Texas
Service
Alans Factory Outlet Customer Care
Pros
  • Friendly lady in the service department
Reason of review
Good customer service

Good service

I bought a carport type cover for my travel trailer from Alan's Factory Outlet who then contracted with Carolina Carports. It has been over 90 days and I still have no cover for my travel trailer. I brought that up to Alan's Factory Outlet and they apologized and offered me a 10% discount if I could wait for a while longer saying that Carolina Carports was simply overwhelmed with orders because of a price increase. Orders came in before the price increase and mine was one of them. Then today Alan himself sent me an email saying they are refunding 12% instead of 10% because it is over 90 days. He also said Carolina Carports should also discount my order because of the delay and he is going to contact them to see what he can do to help me. In my heart I think this is good customer service and I highly recommend doing business with Alan's Factory Outlet. The jury is still out on Carolina Carports though so be careful.
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ID
#1304689 Review #1304689 is a subjective opinion of poster.
Service
Alans Factory Outlet Customer Care
Reason of review
Fast order processing

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