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I rented a car from alamo on march 19. I paid with a debit card and was charged 189.34 for a weekly rental. I kept the car for a month. I was charged every week until i returned the car. They charged me 823.00 when i returned it as if i hadnt paid anything. Told me all...
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#1040123
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First, Alamo take me 4 dollars per day for highway, for the system. Never some one told me about this before. Ok. The highway I took was in total six dollars. But finally I have to paid more than 35 dollars to Alamo. When I call them to understand whats happen, they...
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AlamoCares
AlamoCares

gaelle1212, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.c...

Anonymous
Carlos

Your comment hurt my brain

1.0
I didn't like
  • Customer service
#1039015
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This has been one of the most frustrating experiences I've ever had with a company! My husband, who has a bad back, rented a car for a round-trip trip, but started experiencing back problems part of the way through his trip. Instead of the long drive home we decided it...
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AlamoCares
AlamoCares

Lado, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhel...

1.0
I didn't like
  • Customer service
#1020852
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Short Review for August 07, 2016, Pc_service

#896400
3.0
Now that Alamo has merged with National AND outsourced their call center to India, you can absolutley forget about the Alamo you once knew and loved. I've been with Alamo since 2002, and i recommend you stay far away. Another great company who could not find a way to pay off their top executives without screwing over customers
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Alamo Car Rental Review

#894834
2.0
Alamo charged me an administrative fee of $13 to tell NY state who rented their car. Their cars are loaded w ezpass and so when I went through the toll and paid on my own with cash the sign flashed call ezpass. I contacted Alamo who told me there was nothing they could do because I didn't pay them in advance for ezpass. Penalize your customer for. It paying for all the extra services?
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Alamo Car Rental Review

#887337
Alamo took $265.79 in additional charges for no reason, and wont even give me a call back to resolve this issue. By far the worst customer service experience I have EVER had!
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Alamo Staff Review

#877946
I rented a Versa at Denver Airport. When I went to pick up I ran into bait and switch. I was told the Versa would not make it if we drove in mountains. Got a Altima for 196.00.
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Husband and I rented car at Fort Myers Airport. We didn't use car much as ended up caring for sick relative. Husband had to drive sick relative to her home state. I had to return car myself. Total unaware of anything wrong, upon check in I was greeted by Alamo worker...
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AlamoCares
AlamoCares

review #1013423 by anonymous, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiesca...

#1013423
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Monica, at SEA checked me out for $167. I checked my booking and it was for $150. She said: 1) It was because I was a half hour early. 2) I should have read what I signed and realized there were extra charges. 3) She wasn't aware I was being charged more (despite...
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AlamoCares
AlamoCares

review #1007196, We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to ehiescalatio...

1.5
#1007196
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I have a item in lost and found which Alamo has located and given me a number for, but I am unable to speak to anyone regarding the item in Lost and Found. I am completely unable to speak to anyone in car rental location either. I have literally tried for days to reach...
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AlamoCares
AlamoCares

anonymous review #992192, We’ve noted your comments and we would like to have the opportunity to assist you. Please send us a detailed email to ehiescalationscc@mailca.custhel...

#992192
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I rented minivan and that car was not good condition because it didn't have melting snow for windshield, it was clog. I had to go back at the airport to change a new car ( about 30min drive). A woman at the counter tried to argue me that it just frozen from the...
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AlamoCares
AlamoCares

Anonymous Review #992160, We’ve noted your comments and we would like to assist you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact ...

1.0
#992160
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I Have never provided a review, good or bad, but this is a must. I rented a car Saturday from Alamo at RSW airport in Fort Myers, Florida. I visited friends for 2 days in Naples and woke up this morning to a dead battery. I managed to get a jump and drove to see my...
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AlamoCares
AlamoCares

user45375060, We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to care@alamo.com include the exac...

If you rent from Alamo and use the N.Y. thruway keep your reciept. A 1.60 cent poll i paid Alamo charged me 70.00 dollars for not paying.
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AlamoCares
AlamoCares

anonymous review #967884, We've noticed your comments and would like the chance to look into this for you. Please email care@alamo.com or DM the full details, include your c...

#967884
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Contact Alamo

Headquarters Address:
Vanguard Car Rental USA Inc, d/b/a Alamo Rent
Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive
St. Louis, MO 63114
Phone:
(800) 445-5664
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After two weeks of use Alamo accepted the vehicle (after inspection for damages, Ft. Meyer, Florida) we get the receipt with $0 due. The same day we received massage from Paul (must be a wise guy) that there is damage on the vehicle that we are liable for. I called the...
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AlamoCares
AlamoCares

anonymous review #966706, We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to car...

1.0
I didn't like
  • Attemt to cheet
#966706
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