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Husband and I rented car at Fort Myers Airport. We didn't use car much as ended up caring for sick relative. Husband had to drive sick relative to her home state. I had to return car myself. Total unaware of anything wrong, upon check in I was greeted by Alamo worker who told me to stand aside. He was rude and demanding. At first I did not understand what was going on. He showed me a dent. I told him we hardly used the car as it sat mostly at...
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#1013423
Monica, at SEA checked me out for $167. I checked my booking and it was for $150. She said: 1) It was because I was a half hour early. 2) I should have read what I signed and realized there were extra charges. 3) She wasn't aware I was being charged more (despite knowing exactly what the issue was when I pointed it out.) When I expressed annoyance at being overcharged she was surly and rude. She reluctantly agreed to move the reservation back a...
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AlamoCares

AlamoCares review #1007196,
We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to ehiescal...

1.5
#1007196
I have a item in lost and found which Alamo has located and given me a number for, but I am unable to speak to anyone regarding the item in Lost and Found. I am completely unable to speak to anyone in car rental location either. I have literally tried for days to reach someone to speak to and I only get an automated phone system which after tons of options to press eventually connects me to a different country even though the option I press...
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AlamoCares

AlamoCares anonymous review #992192,
We’ve noted your comments and we would like to have the opportunity to assist you. Please send us a detailed email to ehiescalationscc@mailca.cus...

#992192

Short Review for August 07, 2016, pc_service

#896400
3.0
Now that Alamo has merged with National AND outsourced their call center to India, you can absolutley forget about the Alamo you once knew and loved. I've been with Alamo since 2002, and i recommend you stay far away. Another great company who could not find a way to pay off their top executives without screwing over customers
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Alamo Car Rental Review

#894834
2.0
Alamo charged me an administrative fee of $13 to tell NY state who rented their car. Their cars are loaded w ezpass and so when I went through the toll and paid on my own with cash the sign flashed call ezpass. I contacted Alamo who told me there was nothing they could do because I didn't pay them in advance for ezpass. Penalize your customer for. It paying for all the extra services?
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Alamo Car Rental Review

#887337
Alamo took $265.79 in additional charges for no reason, and wont even give me a call back to resolve this issue. By far the worst customer service experience I have EVER had!
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Alamo Staff Review

#877946
I rented a Versa at Denver Airport. When I went to pick up I ran into bait and switch. I was told the Versa would not make it if we drove in mountains. Got a Altima for 196.00.
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I rented minivan and that car was not good condition because it didn't have melting snow for windshield, it was clog. I had to go back at the airport to change a new car ( about 30min drive). A woman at the counter tried to argue me that it just frozen from the weather. No way!!! Are you kidding me?!? She didn't want to change the new one and try to repeat "it was frozen" I had to tell her if I got accident from this issue I will sue her. Then...
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AlamoCares

AlamoCares Anonymous Review #992160,
We’ve noted your comments and we would like to assist you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the ex...

1.0
#992160
I Have never provided a review, good or bad, but this is a must. I rented a car Saturday from Alamo at RSW airport in Fort Myers, Florida. I visited friends for 2 days in Naples and woke up this morning to a dead battery. I managed to get a jump and drove to see my seriously ill Father in Delray Beach. While picking up medication for him this afternoon, the car was dead once again. I called them and told them that it was urgent that i get back...
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AlamoCares

AlamoCares user45375060,
We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to care@alamo.com include the ...

If you rent from Alamo and use the N.Y. thruway keep your reciept. A 1.60 cent poll i paid Alamo charged me 70.00 dollars for not paying.
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AlamoCares

AlamoCares anonymous review #967884,
We've noticed your comments and would like the chance to look into this for you.
Please email care@alamo.com or DM the full details, includ...

#967884
After two weeks of use Alamo accepted the vehicle (after inspection for damages, Ft. Meyer, Florida) we get the receipt with $0 due. The same day we received massage from Paul (must be a wise guy) that there is damage on the vehicle that we are liable for. I called the rental company very next day and Sandy told me (after my numerous requests to talk to manager) that there was some hail damage and they investigating and manager will call me...
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AlamoCares

AlamoCares anonymous review #966706,
We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to...

1.0
I didn't like
  • Attemt to cheet
#966706
i went to Alamo rental car in california i rented a Mid sized car i was expecting a Toyota Camry or similar with a Automatic Transmission but they gave me a Hyundai Elantra with Automatic Transmission they claim its mid sized but i went to wikipedia and it say its was compact i want Alamo to refund me the diffrence of Mid sized to compact or i wont ever rent Alamo ever again i had a plane and rental package also a hotel as well the package ...
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AlamoCares

AlamoCares JeepSux,
We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to care@alamo.com include the exact...

1.0
I liked
  • Selection of cars
  • Clean car
I didn't like
  • That they charged me mid sized price for compact car
  • Wrong sized car
#960431
Álamo Rental Car in Washington Seattle lied about damages to a car rental. They sended Pictures of a different auto with different damages and keep lying. Now, I have a debt with a Non trustable Rental Car, Álamo Rental Car is not worth doing business with
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AlamoCares

AlamoCares anonymous,
Thank you for your feedback.
I would like to help. Please email care@alamo.com with the exact rental location, your contact information, claims, rental agr...

1.0
#948210

Contact Alamo

Headquarters Address:
Vanguard Car Rental USA Inc, d/b/a Alamo Rent
Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive
St. Louis, MO 63114
Phone:
(800) 445-5664
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This is my first experience with Alamo and it will be my last. I rented a car at Albuquerque airport and when I returned the car, they did the usual checklist to assure the car was not damaged. Well they don't have "returned keys" on their check list. After going through security at the airport I discovered the keys and immediately called them to inform I would UPS the keys first thing the following morning. When I went to UPS and found out it...
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AlamoCares

AlamoCares anonymous,
Thank you for your feedback.
I would like to help. Please email care@alamo.com with the exact rental location, your contact information, claims, rental agr...