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This has been one of the most frustrating experiences I've ever had with a company! My husband, who has a bad back, rented a car for a round-trip trip, but started experiencing back problems part of the way through his trip. Instead of the long drive home we decided it...
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AlamoCares

AlamoCares Lado, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhel...

1.0
I didn't like
  • Customer service
#1020852
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Husband and I rented car at Fort Myers Airport. We didn't use car much as ended up caring for sick relative. Husband had to drive sick relative to her home state. I had to return car myself. Total unaware of anything wrong, upon check in I was greeted by Alamo worker...
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AlamoCares

AlamoCares review #1013423 by anonymous, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiesca...

#1013423
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Monica, at SEA checked me out for $167. I checked my booking and it was for $150. She said: 1) It was because I was a half hour early. 2) I should have read what I signed and realized there were extra charges. 3) She wasn't aware I was being charged more (despite...
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AlamoCares

AlamoCares review #1007196, We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to ehiescalatio...

1.5
#1007196
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Short Review for August 07, 2016, Pc_service

#896400
3.0
Now that Alamo has merged with National AND outsourced their call center to India, you can absolutley forget about the Alamo you once knew and loved. I've been with Alamo since 2002, and i recommend you stay far away. Another great company who could not find a way to pay off their top executives without screwing over customers
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Alamo Car Rental Review

#894834
2.0
Alamo charged me an administrative fee of $13 to tell NY state who rented their car. Their cars are loaded w ezpass and so when I went through the toll and paid on my own with cash the sign flashed call ezpass. I contacted Alamo who told me there was nothing they could do because I didn't pay them in advance for ezpass. Penalize your customer for. It paying for all the extra services?
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Alamo Car Rental Review

#887337
Alamo took $265.79 in additional charges for no reason, and wont even give me a call back to resolve this issue. By far the worst customer service experience I have EVER had!
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Alamo Staff Review

#877946
I rented a Versa at Denver Airport. When I went to pick up I ran into bait and switch. I was told the Versa would not make it if we drove in mountains. Got a Altima for 196.00.
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I have a item in lost and found which Alamo has located and given me a number for, but I am unable to speak to anyone regarding the item in Lost and Found. I am completely unable to speak to anyone in car rental location either. I have literally tried for days to reach...
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AlamoCares

AlamoCares anonymous review #992192, We’ve noted your comments and we would like to have the opportunity to assist you. Please send us a detailed email to ehiescalationscc@mailca.custhel...

#992192
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I rented minivan and that car was not good condition because it didn't have melting snow for windshield, it was clog. I had to go back at the airport to change a new car ( about 30min drive). A woman at the counter tried to argue me that it just frozen from the...
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AlamoCares

AlamoCares Anonymous Review #992160, We’ve noted your comments and we would like to assist you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact ...

1.0
#992160
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I Have never provided a review, good or bad, but this is a must. I rented a car Saturday from Alamo at RSW airport in Fort Myers, Florida. I visited friends for 2 days in Naples and woke up this morning to a dead battery. I managed to get a jump and drove to see my...
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AlamoCares

AlamoCares user45375060, We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to care@alamo.com include the exac...

If you rent from Alamo and use the N.Y. thruway keep your reciept. A 1.60 cent poll i paid Alamo charged me 70.00 dollars for not paying.
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AlamoCares

AlamoCares anonymous review #967884, We've noticed your comments and would like the chance to look into this for you. Please email care@alamo.com or DM the full details, include your c...

#967884
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After two weeks of use Alamo accepted the vehicle (after inspection for damages, Ft. Meyer, Florida) we get the receipt with $0 due. The same day we received massage from Paul (must be a wise guy) that there is damage on the vehicle that we are liable for. I called the...
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AlamoCares

AlamoCares anonymous review #966706, We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to car...

1.0
I didn't like
  • Attemt to cheet
#966706
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i went to Alamo rental car in california i rented a Mid sized car i was expecting a Toyota Camry or similar with a Automatic Transmission but they gave me a Hyundai Elantra with Automatic Transmission they claim its mid sized but i went to wikipedia and it say its...
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AlamoCares

AlamoCares JeepSux, We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to care@alamo.com include the exact ren...

1.0
I liked
  • Selection of cars
  • Clean car
I didn't like
  • Wrong sized car
  • That they charged me mid sized price for compact car
#960431
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Contact Alamo

Headquarters Address:
Vanguard Car Rental USA Inc, d/b/a Alamo Rent
Alamo Contact Center Customer Care Department 8421 St. John Industrial Drive
St. Louis, MO 63114
Phone:
(800) 445-5664
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Companies similar to Alamo

Álamo Rental Car in Washington Seattle lied about damages to a car rental. They sended Pictures of a different auto with different damages and keep lying. Now, I have a debt with a Non trustable Rental Car, Álamo Rental Car is not worth doing business with
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AlamoCares

AlamoCares anonymous, Thank you for your feedback. I would like to help. Please email care@alamo.com with the exact rental location, your contact information, claims, rental agreement o...