Alamo Family Foot And Ankle Care Reviews
Alamo Family Foot And Ankle Care Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 review; consumers are mostly dissatisfied with Alamo Family Foot And Ankle Care reviews and overall sentiment is negative due to billing and patient care concerns.
Positive Feedback
No positive comments were reported; service and product diversity were criticized and price level is described as high.
Negative Feedback / Risk Areas
- Repeated complaints about billing and alleged Medicare fraud and insurance fraud.
- Poor customer service with unresolved issues and lack of timely billing responses.
- Claims of improper handling of medical devices and hygiene concerns.
Key Takeaways for Future Customers
- Check Alamo Family Foot And Ankle Care customer complaints and billing practices before using services.
- Verify authorization with insurances and get written confirmations for orders and refunds.
- Document all communications and monitor Medicare or insurance statements closely.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 review; consumers are mostly dissatisfied with Alamo Family Foot And Ankle Care reviews and overall sentiment is negative due to billing and patient care concerns.
Positive Feedback
No positive comments were reported; service and product diversity were criticized and price level is described as high.
Negative Feedback / Risk Areas
- Repeated complaints about billing and alleged Medicare fraud and insurance fraud.
- Poor customer service with unresolved issues and lack of timely billing responses.
- Claims of improper handling of medical devices and hygiene concerns.
Key Takeaways for Future Customers
- Check Alamo Family Foot And Ankle Care customer complaints and billing practices before using services.
- Verify authorization with insurances and get written confirmations for orders and refunds.
- Document all communications and monitor Medicare or insurance statements closely.
San Antonio, Texas
Billing is a very disorganized Dept!
- - Charged $1,400 to Medicare after I declined; ordered without consent and billed; Medicare shows overcharge after 2 yrs; will report Medicare fraud.
They committed Medicare FRAUD!! They charged $1,400 to Medicare after I advised them I didn’t want the special ankle custom made fir me after surgery!
They wanted me to pay upfront $1,400 having two insurances !! So I said I couldn’t afford it n forget about custom made ankle support. Well they still ordered n got it paid n never advised me they did that ! N thst they had the custom ankle support!!
Until 2 yrs later I found out by mail w a statement from Medicare ! Who said if they over charged they should give me that money back to me! Well I called them n they gave me run around n of course never heard of them! After 3 months !!
So I will report them for Medicare FRAUD!! Also b very careful , no one on that facility , washes their hands nor wear gloves !
San Antonio, Texas
Medicare
NO! My issue has not been resolved!
Billing never called me back !! They illegally charged $1,400 to my Medicare against my authorization!!
That’s! Medicare FRAUD!!
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Verified Reviewer |
San Antonio, Texas
Dr podiatrist Walter Stratsh fraud insurance /medica
- - In 2016 I had ankle surgery and needed a boot.
- - They ordered the boot without consent and billed insurance $1,400; I never got it.
On 2016 I got an ankle surgery , well after a year I decide I need my billing n medical records.. after I have paid fir some services n they promised they will file to my two insurances n I’d get reimbursed !!
Well they were going to order a special needed boot , measured my foot, n made a mold, of course it was going to b for me to stabilize my ankle n foot surgery! But after measuring they told me to ordered since my insurance would not cover it, I needed to pay upfront!! $1,400 dlls!! Well of course I didn’t have that kind of money n said not to ordered specially they r saying , my insurances would not cover it!!
Well I needed it fir support but I had to heal without the right type of support n or boot ! Which it was painful n it took longer to heal! To my surprise when I request billing records I find that they ordered against my will, claimed it to my insurance, never advised me they had it! Plus received $1,400 from my insurance for a boot that was specially made for me!
Not provided it to me when I needed it after big surgery! N now a year and half after when I found out about their Ins. Fraud the lady tells me the boot is there for me to pick it up!! My foot is healed !!
I needed them on April 2016 not now!! I spoke to my insurance n they say the doctors billing department r supposed to have reimbursed that $ to me , because that’s considered overpayment ! Or otherwise is consider Insurance fraud! Well the story they tell me now Jennifer from billing that the wAy it works it’s that they use that over payment to cover other patients that have the same insurance I had back on 2016 which of course I don’t have it no more!
So they say they will use those $1,400 overpayments by my policy, by my insurance , which I paid , premiums, co payments n uncovered services is gonna b used to cover other patients that they make claims fir their services n the insurance doesn’t cover???!!!. What’s wrong w this picture??? They’re lying about trying to fix their mistakes n advise my insurance, n never less to say they won’t give me my reimbursement back for overpayment!! Either they will keep the $ !!!
I will file an insurance fraud n will contact the consumers protection agency !! Since they scammed me!
Denied my right type of equipment n care fir my after surgery ! N they scammed insurance charging for something i never received , nor accept to b ordered!!
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