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Care should not be part of this company’s name!
There are many four letter words that should be there but care and compassion should not be associated with this company! Nursing staff would repeatedly say or make derogatory comments in the presence of the patient under their care. Required supplies ordered through the company would be weeks late although supposedly ordered in plenty of time to avoid running out. Needless to say we ran out on many, many occasions. The care plan would be updated or drastically changed without discussion with the family. If we called to discuss always got a voice mail and return call if returned would be days later. Poorly managed and unqualified nursing and occupational therapy staff! The only positive aspect of this company was the physical therapist we were assigned. She provided excellent care and service!
- Great physical therapist
- Poor nursing staff
- Lack of compassion and care
- Poor management
Reason of review
Poor customer service
Was hired in April. Went through 12 weeks of hospice orientation. Was to start home health orientation, but was kept with hospice. Management and clinical managers did not help the field staff. Would get several calls during day while driving or in patients homes to call doctor for an order, or to call pharmacy. I was under the impression that was something clinical managers could do.
ALACARE OVER STEEPED THEIR AUTHORITY
ALACARE WAS CONTACTED TO PROVIDE CARE FOR HUSBAND. WHO PROCEEDED TO CALL DHR AND HAD HIM REMOVED AND TRIED TO HAVE MY 11 YEAR SON REMOVED ALSO. BY LYING, SHE NEVER CALLED AND STATED THAT MY HUSBAND HAD SOILED HIMSELF AND WAS THERE ANYBODY THAT COME AND CHANGE HIME EVEN THOUGH HE COULD HAVE DONE THAT HIMSELF IF SHE HAD JUST ASKED HIM TO. HE RECENTLY HAD BRAIN SURGERY AND FORGET SOMETIME. SHE SENT BACK TO LIVE WITH HIS EX. SHE DIDN'T HOLD HIS CONFIDENCE OF FOLLOW HIPAA EITHER. SHE TRATED HIM WENT HE FIRST WENT HOME WITH HER AND FELT SHE NEEDED TO SEND HIM BACK
- Were a week late starting because he had changed address
Reason of review
MY HEART IS BROKEN
MY HUSBAND BACK