Alacare

Was hired in April. Went through 12 weeks of hospice orientation.

Was to start home health orientation, but was kept with hospice. Management and clinical managers did not help the field staff.

Would get several calls during day while driving or in patients homes to call doctor for an order, or to call pharmacy. I was under the impression that was something clinical managers could do.

ALACARE WAS CONTACTED TO PROVIDE CARE FOR HUSBAND. WHO PROCEEDED TO CALL DHR AND HAD HIM REMOVED AND TRIED TO HAVE MY 11 YEAR SON REMOVED ALSO.

BY LYING, SHE NEVER CALLED AND STATED THAT MY HUSBAND HAD SOILED HIMSELF AND WAS THERE ANYBODY THAT COME AND CHANGE HIME EVEN THOUGH HE COULD HAVE DONE THAT HIMSELF IF SHE HAD JUST ASKED HIM TO. HE RECENTLY HAD BRAIN SURGERY AND FORGET SOMETIME. SHE SENT BACK TO LIVE WITH HIS EX.

SHE DIDN'T HOLD HIS CONFIDENCE OF FOLLOW HIPAA EITHER. SHE TRATED HIM WENT HE FIRST WENT HOME WITH HER AND FELT SHE NEEDED TO SEND HIM BACK

I do not like the way they just drop in after availiable times have been discussed. My dad lives with me.

I am disable myself. I have to get up, get myself ready and assist him.

They will pop in any time of morning. We are not ready to see them before 11:00 AM.

Worst care ever! Oneonta,Al.

When my Mother in law was starved by them and put her on 7 anti psych drugs told my 90 yr old father in law not to give her water, in 3 days she was non responsive, they lied about doing paperwork for nursing home. We called an Ambulance and the Rn followed my in laws to the Hosp and threatened them that if you put her in the hosp you will have to pay. Tried to talk to Drs and Nurse to prevent admission. She was so anemic had to have 3 pints blood, severe UTI, and extreme dehydration.

She is after 3 days in the Hosp and 2 days in the nursing home eating,drinking,able to get around in a wheel chair etc.

AND ALACARE left her at hime with a catheter also. We are appaled !!!!!!

For 5 years, RN sometimes does not follow doctor's written orders, but RN does what they pleased. .

. Sending patient to the local emergency room the very next day after their visit with patient. Also RN uses bad blood pressure cup, administers addition blood pressure medicine without a doctor's order. Also when RN is sick with flu, RN phones patient to go to patient's home.

There are too many other unacceptable instances to write in this review to mention! We did not know at the time about other Home Healthcare options (companies) until recently and the change from this Hoover, Alabama Alacare has finally been made recently.

After my mother fell and hurt her hip was discharged from the hospital alacare was assigned Home Health Care their lack of medical knowledge or concern for Vital Signs LED my mom to go back to the hospital on three occasions the last being a heart attack which caused her death for a couple of weeks her vital signs were 170 over 90 dropping down to 89 over 50 going back and forth and on the day of her heart attack that's what it was reading and they saw it as no concern. If I not had not returned to my mom's home from work to pick up an item she probably would have died at the house I tried to speak to the branch manager in Decatur Alabama all she did was make excuses and justify their lack of action being the vitals didn't flag anything a two year old would know that that was not normal vital signs.

then she said that the occupational physical therapist don't have to know how to take and monitor vital signs they are completely a bunch of incompetent fools. If you value the life of your family member never ever ever use alacare in Decatur Alabama

I am VERY disappointed with the quality of RN's Alacare Hospice has in their employ! I had to dismiss the first RN who was rude and condescending.

The one I have now is not any better. I told her I would not be disrespected in my own home! I am in the Anniston area,convinced Alacare Hospice hires "nurses" no one else wants! They don't seem to have any compassion.Caring for a terminally ill parent is stressful in itself!

I don't need the added stress of having to tell a so called "professional" how to behave! If anyone knows how to contact the owners of this company, please chime in!

I will NOT recommend Alacare to anyone or use them ever again! I don't have the energy to switch to another agency!

This company is the most backstabbing company . The social workers at RMC in Anniston Alabama are in cahoots and they coerce the patients to switch to them even if they are patients of another provider the social workers take bribes from Alacare and they need to be looked at.

Family used this hospice agency for my Grandma who was dying of cancer. These are very difficuklt, emotional times needless to say.

The employees of this agency from the office in Hoover are despicable. Nurse was very rude, office staff was cold and uncaring, and the list goes on. Multiple efforts to schedule visits for convenience of Grandma were ignored and generally visits were not made at all. AS Grandma became more ill less visits were made and not more.

The woman to give baths came out and talked and rarely even gave bath. Calls to her supervisor were unreturned and nothing was done. Complaint is now with the state though people should beware. The ultimate was when Grandma did pass away the nurse took 2.5 hours to arrive.

No support, made the situation worse at every turn. They still have not addressed this issue to the family, only their attorneys have called to question myself and my Mom as the primary caregivers.They have attempted to get us to sign papers which we have refused to sign.

We are letting the state regulatory agency handle this as we have no meqans to address this ourselves and quite frankly feel threatened by their stgaff and attorneys. We just feel people should know of this agency's actions.