Claire B Dgg
map-marker Lee, Virginia

Poor customer service on inadequate AC install

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Updated by user May 20, 2019

The company address listed is not correct. The correct company address is: 1607G Baltimore Pike, Hanover, Pennsylvania, 17331

Original review May 20, 2019
AJB mechanical installed a complete AC and heating system last fall. We were told not to use the AC system until it was ‘balanced’. In mid April we called AJB to remind them that the installation was not complete until the system worked properly. A technician came to balance the system, but the system still does not work properly. On Wednesday May 8th AJB was called to inform them the system is still not working. A promise was made that someone would check out the system the following Monday. No one showed the entire week. On Sunday May 19th, outside air temperature was 85 degF with higher than normal humidity. The AC system could not cool our house and the inside temperature rose all day eventually reaching 81 degF with the system running continuously. AJB was again called this morning May 20th and all kinds of excuses were made as to why they can’t send someone out to look at the system. I do not recommend AJB Mechanical to anyone. They are over their head and don’t appear to have the expertise or manpower to properly service their paying customers. Use someone else.
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Reason of review:
Bad quality

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