I'd like to submit this review regarding Aitoro Appliances in Norwalk, Connecticut. Six years ago, we purchased a GE Profile refrigerator from Aitoro. The refrigerator was delivered and failed "out of the box"; it never cooled down. I called after 24 hours had elapsed and requested a replacement. I was told "Sorry -- you've got to take it up with G.E. now -- it's not our problem." After applying some pressure, they grudgingly agreed to provide us with a replacement. This August, the refrigerator failed completely. We contacted Aitoro and asked for a refrigerator repairperson to come out and have a look. We were told by this individual that the control panel needed to be replaced. We waited for two weeks for the part to come in. After the control panel was replaced, the refrigerator STILL didn't work. I requested another service visit and was told this time that the compressor was broken and that we might as well purchase a new refrigerator since it would be too expensive to replace the compressor. We gave up and decided to purchase another G.E. Profile refrigerator from another appliance shop and reconciled ourselves to throwing our existing refrigerator away. The new appliance salesperson kindly offered to repair, if possible, our existing refrigerator free of charge. He came out to look at it and, within fifteen minutes, had diagnosed the problem. Control panel and compressor are fine; the refrigerator had run out of FREON. Seems like freon level would be the first thing any decent, competent repairperson would look at, right??? He topped up the freon and the refrigerator is now working perfectly. So we spent $450 and waited for weeks with no refrigeration due to what I consider to be a deliberate, premeditated ripoff on Aitoro's part. It's well-known that replacing control panels can be lucrative. I received a refund from Aitoro (after waiting for weeks and having to call and bug them to send me the check) for the control panel only. I will be contacting the Better Business Bureau to report my experiences with them. I am disgusted with Aitoro, have found their customer service representatives to be apathetic at best (and downright nasty and rude at worst), and will never, ever purchase anything from them again. I've no idea how they have established their supposedly "wonderful" reputation. DON'T EVER PURCHASE ANYTHING FROM AITORO APPLIANCE. You will be very disappointed.