Refund since last year
i have requested a refund since sept.2019 but until now no refund nor reply to my emails to them.
Bronnoysund, Nordland Fylke
Airtickets24 Customer Care
Travel Agent and Airline Doge Responsibility by Blaming Each Other
I purchased airline tickets for Seoul to Vancouver two weeks ago through the Internet website airtickets24.com. I was informed by the airline, All Nippon Airways, during the registration process that there was a spelling mistake in my son's name. Two letters were transposed. The airline immediately informed me that I had to call the travel agent and inform them of the mistake. I promptly called airtickets24.com to inform them of the error and I also contacted them through their email system. I then called the agent again to confirm that they indeed did receive my email and were aware of the issue at hand. I asked how long it might take to correct situation and they informed me that the airline had to authorize a correction in spelling and when this occurred they would proceed with the correction and inform me of the cost. However, when I called All Nippon Airways and asked if they did indeed permit minor corrections in name spelling, they informed me that it was the responsibility of the agent to deal with the correction and it had nothing to do with All Nippon Airways. When I called airtickets24.com back to inform them of what the representative at ANA had told (recorded the phone conversation for proof), they promptly denied this and refused to provide me with more information. The situation has now escalated and between all parties and I have been forced to record every phone call. Further, when I call airtickets24.com and request to speak with a manager, I get lied to. I have recorded representatives stating clearly that a manager will call back that day and there is no call. Now what this agency does is wait until the last minute by stating that “customers with only 48 hours until their flight departs get priority.” Essentially the customer is screwed. I have use discount ticket agents many times and have had very positive results. I am well aware that discount agents are cutthroat business. I have had to cancel flights in the past after booking and never complained about the refund policy or how much money was forfeited due to airline policy. However, I believe this position to be different. It’s like buying a new *** and finding that the tag in the inside is incorrect – you take it back and request a new tag – not even a new shirt, the store does an exchange and there is no harm done. But what really surprises me is I have recorded both parties lying and what’s interesting is they still persist to lie even when they are caught.
Reason of review
Poor customer service
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