Eve R Xja

Customer service run around

I spent 3 hours trying to get a refund. The woman who answered the cs line was INCREDIBLY rude, hung up on me, and did t answer further calls. I contacted their corporate overloads, exchanged emails and had a pleasant Convo with a young woman who never contacted me again. As a matter of fact, I recently sent another email that she did not respond to. Scuzzy company.
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Preferred solution: Full refund

User's recommendation: Avoidike the plague. Go to Qwik Star and use their vacuums.

Ev R Qsx

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Verified Reviewer
| map-marker Morton, Illinois

Customer Service

Updated by user Apr 30, 2023

All this over a 2$ refund from THE rudest customer service person I have ever dealt with. Air serv customer service actually blocked one of my email addresses!!

LolI'm persistent. I'll hear back from somebody or die tryin'.

Original review Apr 30, 2023
Y'all have blocked my Gmail address. Why is that? This is the Gmail I sent: Was on hold for 15 mins the first time, far over 20 mins the second time, and then she hung up on me. SAME WOMAN. Speaks perfect English with a Hispanic accent. Such run around and time wasted because you owe me $2. I hope you're not paying this woman more than $7.50 an hour, bc she's not worth any more than that. If I don't get a polite response, AND a refund I'm going to talk your company down all over the world. I travel and I have a big mouth. Cheers. This is the response I got: Error Icon Message blocked Your message to contactus@***r-serv.com has been blocked. See technical details below for more information. Now why is that? This is all stemming from ONE rude customer service person you have. I even called your parent company. Was supposed to get a call back. I'll be following up with them in Monday. You must be a really terrible company to avoid customer service this diligently.
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  • Convenient
  • Machines always broken
  • Worst customer service

Preferred solution: Full refund

User's recommendation: Dont use these machines. And tell the stations who use them what a terrible company air serv is.

Clydell Oqz
map-marker New York, New York

Machine didn't work