Airport Van Rental

Le me express my extreme dissatisfaction with the service provided by your company on 05/23/2024, I had reserved a car to be picked up at the Houston International Airport, but unfortunately, upon my arrival, I encountered a series of distressing issues that rendered the entire experience wholly unacceptable.

Firstly, upon my arrival at the designated location, I discovered that the reserved vehicle was not available as promised. This left me stranded at the airport with no means of transportation, causing immense inconvenience and frustration.

Despite numerous attempts to contact your company via phone calls and text messages, I received no response whatsoever. I have records of these attempts to reach out to you, which went unanswered.

In addition to the lack of response, I also contacted the after-hours number provided, only to be informed by the receptionist that there was no record of my reservation in your system. Not only was this response shocking and unacceptable, but the receptionist further aggravated the situation by abruptly hanging up on me during our conversation. This level of disregard for customer service is utterly disgraceful.

Subsequently, I was forced to incur additional expenses by arranging alternative transportation in the form of an Uber to reach the hotel where I was supposed to pick up the car.

To my dismay, upon arrival, the car was nowhere to be found, despite my confirmed reservation. This entire ordeal has not only caused me significant financial strain but also resulted in an immense waste of my time and energy.

On the following day, I reached out to your company once again, demanding a full refund for the complete failure of your services. However, instead of addressing my concerns and providing a satisfactory resolution, I was directed to a corporate number where my calls went unanswered. Despite my request for a callback, I am still awaiting any form of communication from your end.

I must emphasize that I am deeply disappointed by the blatant disregard for customer care and the gross mismanagement of my reservation.

This entire experience has left me feeling scammed and utterly dissatisfied with your company's services.

As a result, I demand an immediate full refund of the amount paid for the reservation.

I expect a prompt response to this letter and a resolution to the matter at hand. Should I fail to receive a satisfactory response within a reasonable timeframe, I will be compelled to escalate this issue further and pursue legal action to seek compensation for the damages incurred.

I trust that you will take this matter seriously and act swiftly to rectify the situation.

Sincerely,

Rainier Chirinos

Over 20 people waited patiently in line for over 45 minutes minimum, We all can see and hear customer service helping each customer approximately 20-30 minutes while we are waiting in line to get our rentals. Finally my turn, make the story short.

After communicating with customer service for 2 minutes, she gave me a comment saying I cannot hold up the line, because there are over 20 people waiting. I told her I was one of the 20 people waiting also, and I told her it is not right to tell me I am holding the line when I got help for less then 5 minutes. She told me she will not help me, she stood there acting like a child instead of trying to solve the problem like what she did to all the customers before me for 20-30 minutes. I was the only chinese man getting the rental van, I am 55 years of age and born in General Hospital and she said she couldnt understand my accent, I dont understand what kind of accent I have besides American accent, she was racially targeting me trying to upsale me with purchasing auto insurance from her, so she can get commission.

Nothing wrong for trying to up sale, but I said no thank you. Thats when the customer service agent acted like a child and would not help me. Racial discrimination on her part.

Please watch surveillance camera to verify my action. Thank you