James L Koa

Extension

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I was treated unfairly among other guests, all I am asking is to treat all race fairly with equality.
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Pros:
  • Cheap price

Preferred solution: Treat everyone fairly with kindness regardless of race.

Anonymous
map-marker Houston, Texas

Absolutely horrible experience

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I got to the lot to pick up my vehicle they no longer had my vehicle. They only had two vans left both of which were dirty and used. They didnt clean the inside or outside but then charge me $500 because it was pet hair in the van and I dont even own a pet.
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User's recommendation: Don’t do it

Ericka J Xrj
map-marker Columbus, Ohio

Drop off

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I was on hold for two hours without anyone returning my call when seeking instructions for rental return.
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User's recommendation: Give customers a pamphlet when checking in and informing them of drop—off procedure.

Teresa S Mlz

Can't rent van because we are residence.

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The unlimited mileage for residence of Georgia. This should be addressed in the website when you rent your vehicle.
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Preferred solution: Want to know why it’s not unlimited.

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