Airport Appliances Hayward cheated us out of $100

I was looking for a good quality, stackable washer/dryer pair and found it in Airport Appliance Hayward. It was a bit more than what I wanted to spend but the sales person Ernest told me that there was a $100 rebate from our local utilities company (PG&E), so that helped me to decide and purchase it. They did not have any more rebate form available but said they would mail it to me right away. I had to call and email Airport Appliance several times after that before they finally got me the rebate form. After filling it out and mailing it in, I get a reply from PG&E stating that our the washer/dryer pair did not qualify for any current rebates! I tried contacting Airport Appliances but no one would return my calls, so I went down and spoke to the sales person Ernest directly but he said that they would have to look into and get back to me. That was several months and numerous calls later, which they never replied. So they misrepresented the product to make the sale; did not stand behind what they promised and offer a refund the $100 so I'm now out of $100. SO BEWARE SHOPPING AT AIRPORT APPLIANCE HAYWARD!!!
View full review
ID
#461647 Review #461647 is a subjective opinion of poster.
Loss
$100
New Reviewer

Dealer did not honer warrnty

We had purchase a Kitchenaid dishwasher from Airport Appliances of Hayward in 2006. At the time of purchase I had bought a 10 (ten) year extended warranty through the Airport Appliances. Recently We are having problem with the dishwasher. We called Airport Appliances told them about the warranty. They gave me the phone number of the company who supposed to have my warranty. Upon calling the company We found out that this company has nothing to do with dishwasher warranty! They only handle Car warranty! We contacted AA (Airport Appliance) and explained them the situation. We asked AA to contact the warranty company and sort thing out. They should be responsible because they took the warranty money on the behalf of the warranty company. We wrote emails, send them original invoice, warranty cards and every information AA asked for. Finally they told us that they can't help! So We are not sure what to do form this point on. The warranty company doesn't respond and AA doesn't want to do anything! We have documented all my conversation with AA (Airport Appliance) as well as Warranty Company. Thank you so much, Mr. Rockstroh for looking out for the consumers. Bharat and Sunanda Tripathi
View full review
1 comment
#1509159

I do hope you tried to at least get a refund for the insurance premium you paid, through Small Claims Court. In my opinion you're also entitled to the cost of the repair I assume you eventually paid for yourself.

The Small Claims Court will help you fill out paperwork and get a court date. You might even be able to do it all on line. (I've never done it, but been told they help you get everything done; also you represent yourself--Lawyers not needed, or allowed.) I dont know what the statute of limitations is, but my guess is that the "harm" to you that came from this is when you discovered you needed to use it. Pretty sure you have a period of time after that point to file the claim.

Your post makes me hesitant to shop at Airport Appliance; this feels like they thought they could take advantage of "foreigners". Please know that not everyone is like this, though it may feel that way sometimes. At the very least your post has reminded readers to do their due diligence, and ask questions beforehand. (You might also go to the president of the company and get a response from him.

If all else fails, theres always Michael Finney! He gets things done.) Good Luck!

ID
#316335 Review #316335 is a subjective opinion of poster.
Location
San Jose, California

About

Airport Home Appliance and Mattress Return Policy
Most new, unopened merchandise sold by Airport Home Appliance in original manufacturer packaging can be returned within thirty (30) days of purchase, unless noted in Company's Return Policy Exceptions listed below. Before accepting delivery, the customer must inspect the item for damage or manufacturer defects, and if any exist, customer should refuse delivery. If delivery is refused for these reasons, the authorized delivery team will return the unit to Airport Home Appliance and Mattress's' warehouse, and The Company will contact The Client within 24 hours to arrange delivery of a new unit. If The Customer's unit has malfunctioned within 48 hours of delivery, it may be exchanged for a new unit by contacting the store location where The User of company services made The Client's purchase. After 48 hours, the unit must undergo servicing by a manufacturer authorized service provider. If the unit is inoperable and manufacturer authorized service cannot resolve the issue in a timely manner, www.airportappliance.com may be able to help.
To read more: https://www.airportappliance.com/return-policy
Airport Home Appliance and Mattress Delivery Policy
To read more: https://www.airportappliance.com/delivery
Airport Home Appliance and Mattress Warranty
To read more: https://www.airportappliance.com/extended-warranty
Airport Home Appliance and Mattress Terms of Service
Read This Terms of Use Agreement Before Accessing Website. Airport Home Appliance is providing Customer with product and order information. Customer must provide (1) all equipment necessary for their own Internet connection, including computer and modem and (2) provide for Customer's access to the Internet, and (3) pay any fees relate with such connection. The site is provided by Airport Home Appliance on an "as is" and on an "as available" basis. To the fullest extent permitted by applicable law, Airport Home Appliance makes no representations or warranties of any kind, express or implied, regarding the use or the results of this web site in terms of its correctness, accuracy, reliability, or otherwise. Airport Home Appliance shall have no liability for any interruptions in the use of this Website.
To read more: https://www.airportappliance.com/terms-of-use.php
Airport Home Appliance and Mattress Privacy Policy
Airport Home Appliance is committed to protecting The Client's privacy. This Privacy Statement sets forth Company's current privacy practices with regard to the information Airport Home Appliance and Mattress collect when The User or The Client's computer interact with Airport Home Appliance and Mattress's' website. By accessing http://www.airportappliance.com, The Customer acknowledge and fully understand Airport Home Appliance' Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement. Online merchants and others who participate in Airport Home Appliance services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since Airport Home Appliance and Mattress do not have direct control over the policies or practices of participating merchants and other third parties, www.airportappliance.com are not responsible for the privacy practices or contents of those sites.
To read more: https://www.airportappliance.com/privacy-policy.php
Summary

Airport Home Appliance & Mattress is a chain of appliance and furniture stores. The first store was opened by Bernie and Manny Schwartz in 1963. The company was founded in August 1981. The headquarters is based in Hayward, California, United States. There are locations in San Jose, Redwood City, Berkeley, and Concord. Airport Home Appliance & Mattress offers the following products: cooking, refrigerators, dishwashers, washers, and grills. The company also provides hybrid, memory foam, and innerspring mattresses. There are financing options. It is possible to use coupons with discounts. The company accepts returns. Available payment options are Visa, MasterCard, American Express, and Discover.

Airport Home Appliance and Mattress reviews and complaints
Edit Description

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article