Airport Home Appliance and Mattress
Airport Home Appliance and Mattress Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Airport Home Appliance and Mattress has a 1.3 star rating from 2 reviews and overwhelmingly negative sentiment, with callers urging "Buy elsewhere!" and "Do Not Trust This Company".
Positive Feedback
Showroom experience in one location was satisfactory and some sales staff provided initial helpful information.
Negative Feedback / Risk Areas
- Repeated delivery failures and poor communication are common customer complaints.
- Warranty promises were not honored and warranty processing failed.
- Refunds and rebates were mishandled and calls often go unanswered.
Key Takeaways for Future Customers
- Check Airport Home Appliance and Mattress reviews before purchase and verify stock and delivery terms in writing.
- Document warranty and rebate agreements and be prepared to escalate if customer service does not respond.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Airport Home Appliance and Mattress has a 1.3 star rating from 2 reviews and overwhelmingly negative sentiment, with callers urging "Buy elsewhere!" and "Do Not Trust This Company".
Positive Feedback
Showroom experience in one location was satisfactory and some sales staff provided initial helpful information.
Negative Feedback / Risk Areas
- Repeated delivery failures and poor communication are common customer complaints.
- Warranty promises were not honored and warranty processing failed.
- Refunds and rebates were mishandled and calls often go unanswered.
Key Takeaways for Future Customers
- Check Airport Home Appliance and Mattress reviews before purchase and verify stock and delivery terms in writing.
- Document warranty and rebate agreements and be prepared to escalate if customer service does not respond.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Berkeley, California
Resolved: Incompetence
- - Showroom in Emeryville was fine.
- - Delivery problems: no-show and item not in truck.
- - Overall purchase-to-installation was a disaster; I wouldn't buy again.
Company fixed the issue and I have been provided with partial refund. Refund of delivery fee. I would probably suggest not doing business with them but they may have done a serious look at their warehouse and delivery operations given the ruckus I kicked up.
I bought a fridge. The company was fine for Emeryville showroom experience but horrible after that for communication, delivery (including not showing up), losing my item in the warehouse and it not being in the truck when the delivery finally happened.
The company blamed the missteps on their subcontractors forgetting that THEY set the performance standards and the customer's expectations encompass the whole experience from purchase through delivery and installation. Except for the showroom aspect, this was a disaster and I would never do business with this company again.
User's recommendation: Buy elsewhere!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchased a gas range. Not delivered
- - Expected next-day gas-range delivery.
- - Was assured 2 in stock, but none available.
- - We canceled; bought from Lowes; won't use Airport Appliance again.
We purchased a gas range with expectations of next day delivery. We were assured that they had 2 in stock. Next day, they call and say they have none in stock and delivery would not happen for 30 days.
Needless to say I cancelled my order and got one from Lowes.
I will never use Airport Appliance again for anything.
User's recommendation: Stay away.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Hercules, California
Was supplied an extended 3 year warranty by Genevieve Rangel fur to the horrendous delivery & its never been processed correctly. I have had to pay for service. NO ONE RETURNS CALLS! I have all docs
Was given an extended 3 year warranty because of the ridiculously bad delivery service.Genivieve Rangel was responsible
User's recommendation: Do Not Trust This Company
Airport Appliances Hayward cheated us out of $100
- - Salesperson Ernest promised a $100 PG&E rebate.
- - Rebate form mailed; PG&E said it didn't qualify.
- - No $100 refund; calls to store went unanswered.
I was looking for a good quality, stackable washer/dryer pair and found it in Airport Appliance Hayward. It was a bit more than what I wanted to spend but the sales person Ernest told me that there was a $100 rebate from our local utilities company (PG&E), so that helped me to decide and purchase it.
They did not have any more rebate form available but said they would mail it to me right away. I had to call and email Airport Appliance several times after that before they finally got me the rebate form. After filling it out and mailing it in, I get a reply from PG&E stating that our the washer/dryer pair did not qualify for any current rebates! I tried contacting Airport Appliances but no one would return my calls, so I went down and spoke to the sales person Ernest directly but he said that they would have to look into and get back to me.
That was several months and numerous calls later, which they never replied.
So they misrepresented the product to make the sale; did not stand behind what they promised and offer a refund the $100 so I'm now out of $100. SO BEWARE SHOPPING AT AIRPORT APPLIANCE HAYWARD!!!
Dealer did not honer warrnty
- - Bought a Kitchenaid dishwasher from Airport Appliances with a 10-year warranty.
- - The warranty company only handles car warranties and is unresponsive.
We had purchase a Kitchenaid dishwasher from Airport Appliances of Hayward in 2006. At the time of purchase I had bought a 10 (ten) year extended warranty through the Airport Appliances. Recently We are having problem with the dishwasher. We called Airport Appliances told them about the warranty. They gave me the phone number of the company who supposed to have my warranty. Upon calling the company We found out that this company has nothing to do with dishwasher warranty! They only handle Car warranty! We contacted AA (Airport Appliance) and explained them the situation. We asked AA to contact the warranty company and sort thing out. They should be responsible because they took the warranty money on the behalf of the warranty company. We wrote emails, send them original invoice, warranty cards and every information AA asked for. Finally they told us that they can't help!
So We are not sure what to do form this point on. The warranty company doesn't respond and AA doesn't want to do anything! We have documented all my conversation with AA (Airport Appliance) as well as Warranty Company.
Thank you so much, Mr. Rockstroh for looking out for the consumers.
Bharat and Sunanda Tripathi
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I do hope you tried to at least get a refund for the insurance premium you paid, through Small Claims Court. In my opinion you're also entitled to the cost of the repair I assume you eventually paid for yourself.
The Small Claims Court will help you fill out paperwork and get a court date. You might even be able to do it all on line. (I've never done it, but been told they help you get everything done; also you represent yourself--Lawyers not needed, or allowed.) I dont know what the statute of limitations is, but my guess is that the "harm" to you that came from this is when you discovered you needed to use it. Pretty sure you have a period of time after that point to file the claim.
Your post makes me hesitant to shop at Airport Appliance; this feels like they thought they could take advantage of "foreigners". Please know that not everyone is like this, though it may feel that way sometimes. At the very least your post has reminded readers to do their due diligence, and ask questions beforehand. (You might also go to the president of the company and get a response from him.
If all else fails, theres always Michael Finney! He gets things done.) Good Luck!