AirPlus
AirPlus Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.4 star rating based on 5 customer reviews. 33% would likely recommend. Consumers report high price and poor customer service in AirPlus reviews.
Key Takeaways for Future Customers
- Expect difficulty reaching support and resolving issues for dehumidifiers and HVAC services.
- Some units reportedly fail after about 10 months; consider warranty and return options before purchase.
- If ordering accessories or asking product questions, responses may be slow or require persistence.
Negative Feedback / Risk Areas
- Frequent customer complaints about product quitting after months of use.
- Poor customer service, hard to contact manufacturer, and complaints about pay-to-help policies.
- Poor manuals and unclear operation guidance.
Positive Feedback
Occasional courteous staff and isolated non-complaint inquiries about replacement parts have been noted.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.4 star rating based on 5 customer reviews. 33% would likely recommend. Consumers report high price and poor customer service in AirPlus reviews.
Key Takeaways for Future Customers
- Expect difficulty reaching support and resolving issues for dehumidifiers and HVAC services.
- Some units reportedly fail after about 10 months; consider warranty and return options before purchase.
- If ordering accessories or asking product questions, responses may be slow or require persistence.
Negative Feedback / Risk Areas
- Frequent customer complaints about product quitting after months of use.
- Poor customer service, hard to contact manufacturer, and complaints about pay-to-help policies.
- Poor manuals and unclear operation guidance.
Positive Feedback
Occasional courteous staff and isolated non-complaint inquiries about replacement parts have been noted.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Verona, New York
To get help u got to pay well no thank you it shall be going back to store and I shall let everyone know what kind of company u are and shall call better business worst place ive ever delt with
Stop ripping people off charging money to get questions answered
Will tell everyone how many hungry u are ot ever
Preferred solution: Answer not having to pay money
User's recommendation: No never
Virginia Beach, Virginia
Need information regarding my new airplus dehumidifier
had a question about a product that I had ordered through Amazon was not a product supplied by this company. Person I spoke with Marie courteous, and tried to help me, but no avail.
Owner manual does not explain the different modes of operation or what the the display means.
- - The manual lacks basic dehumidifier usage and controls.
- - Rep says Air Plus does not make dehumidifiers; units may be made in China.
I wanted to call the Airplus company to simply get information how the different functions of their dehumidifier worked and how to use the control panel buttons to utilize all the features. None of this very basic information is in the owners manual.
When I called the customer service number and told them what I was searching for, they asked if I bought the item from Amazon and I replied yes. I was told that their company (Air Plus ) does not make dehumidifiers and they get calls all the time from customers with basically the same story.
She said she thinks the units are manufactured in China under the Air Plus name but it is not affiliated with their company. So basically I struck out !
User's recommendation: Don’t buy this brand of product because if it doesn’t work correctly or breaks down quickly you may never be able to contact anyone to fix the problem. I plan to return the unit to Amazon tomorrow.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuit Working at around 10 months. Would never recommend!!!
- - Product failed after 10 months.
- - The reviewer says it's a poor product, hard to find contact information, and would not recommend the company.
Totally quit working after 10 months. Horrible product!!!
I would hope that something like this should last longer than it did.
It has also been very hard to find information in who to contact. I would never recommend anyone to purchase from this company.
Preferred solution: Full refund
User's recommendation: Do not purchase.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuit Working
- - It worked for about 10 months before quitting.
- - The reviewer is upset about its durability.
- - They would not recommend it to others.
We purchased this and it worked fine but quit after just 10 months of use. I cannot believe a product like this only works for that amount of time. I am upset and would NEVER recommend this to anyone!
- Quit working after only 10 months
Preferred solution: Full refund
User's recommendation: Never ever purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDehumidifier quit working
Called the number for claim. They told me they didnt deal with that kind of issue and they said I had to call the manufacturer,which was in California. They didnt have a number for them!
Hickory, North Carolina
Order power cord and question
Not a complaint. I was hoping someone would read the reason and reach back out to me. I need to order a power cord for the model APO1-901EA.
My Airplus Dehumidifier is Leaking water
Dont know why my Airplus Dehumidifier isnt working probablyLeakingwater isnt draining through hose.. the tank isnt full of water..yet it still leaking from the bottom
AIRPLUS SPRINGFIELD, VIRGINIA (HVAC)
- - Insurance paid for the HVAC work; insurer later reviewed the bill.
- - Deployment caused rescheduling, and a technician refused service midway.
Absolutely terrible customer service. I contacted Airplus last year to install a HVAC unit because we didn't have any heat. My Insurance company offered to pay for the service and after the work was complete the insurance company came out to review the bill. The Insurance company only came out to do a review to ensure that the amount was legitimate and that the company was official. Well I work for the Department of Army, I was deployed during the time in which I wanted to get service on the unit so I had to reschedule several times to get the inspection for the unit. Well on today 18 August I finally received a call from a technician to come out and service the unit and I was refused serving halfway through the INSPECTION. Totally not right as far as customer service goes. Since I am a Contract Officer with the Department of Army I plan to submit my complaint to the Small business office as well as other websites so that consumers will be aware of the dissatisfaction I received. This company seemed very official at first but consumers be aware when dealing with the following companyAirplus Heating & Air Cond Service
www.trane.com
(703) 451-****
7015 Old Keene Mill Rd, #101
Springfield, VA
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