Tina B Oxz

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| map-marker Luton, England

We booked meet and greet at Luton airport as we had an early flight to France. We arrived in plenty of time only to find there was no meet and greet!

We arrived in plenty of time at Luton airport to park and find the meet and greet at the terminal. There was no meet and greet at the terminal, and we searched everywhere, there were no signs to direct to meet and greet, and we ended up spending an hour going round and round and costing £15 to get in and out each time! My granddaughter googled it quickly as were getting so short of time and it said it was 'Permanently Closed' with terrible reviews. We had no other information supplied to us at booking and it turned into a nightmare. With us dumping the car at Long Stay and costing us £480 for the 6 days! We had to catch a bus and then run through to our gate and immediately catch our flight. We had arrived with over 2 hours to spare for our outbound flight at 7.15 am. Leaving home at 2.30 am! Long stay would not help either when we called them from France saying we had already parked so tough luck. Thank you meet and greet you ruined our holiday, caused lots of stress and expense. We wont ever use you again! We dont even want to rate them 1 star!
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Preferred solution: Full refund

User's recommendation: Don't use them at Luton, you will never find them! No signs or advise as to where to go.