Airlink

Greetings,

I am writing to complain on two matters.

I have raised matter one regarding your unpalatable and repetitive meals on several flights, but this has been ignored. Without fail, the In Charge flight attendants say they will enter it in the flight report, which may or may not have transpired.

1.For the past 14 months, I have been subjected to the same unimaginative and distasteful meal as a vegetarian meal option.

There is zero variety, and as I note, there is a regression in the quality of the food options after 2021. Every airline operating in South Africa offers superior food to your airline and is responsive to their clients needs.

2.The second is the experience I had on flight 554 on 23 February 23, 2024, from Durban to Johannesburg with the male flight attendant on board who was rude and unprofessional.

I have never previously experienced such behaviour from any of your onboard staff and have been an active champion for your airline.

Given the compounding negative experience subjected to by Airlink, it is an irritation that I am no longer willing to tolerate, as your narrative of being a premium airline is simply insulting and, in my opinion, just not true. Seats on your aircraft should not be a metric of superiority.

Regards,

Linda Meyer

Airlink Passenger Complaint Customer Loyalty Number - 4Z000313482

I recently had the fortunate experience of flying with Airlink from PMB to JHB

I am disabled and have to rely on crutches to get around. On checking in at Pietermaritzburg I was treated with the utmost dignity and respect.

I was made to sit at the front of the growing queue and when we boarded was escorted to the plane by a hostess. She helped me to my seat and once settled everyone else as allowed to board.

I requested a wheelchair on arrival at OR Thambo as I am aware the distances are crazy.

Sure enough when we landed i had to wait till last and was escorted onto a strange little bus which took me directly to the terminal.

I was pushed to collect my bag and taken outside to catch my lift - all the time with very friendly and efficient staff helping me.

We travelled from George yesterday on flight 4Z694. The flight left on time but part way during the flight diverted to Durban to refuel.

As a result, we missed our premium economy flight with Virgin Atlantic to London Heathrow which they are unable to replace for a week and we lost our onward flight home to Jersey.

We have been obliged to take the only flight with seats today which are in Business Class, have cost us R162,000, a hotel which has cost us R2,000 and the new flight to Jersey tomorrow costing R8,000.

As no other aircraft were delayed by weather, we consider that we have incurred these costs due to Airlinks bad organisation. Please register this complaint

I kindly inform you that I herewith express my serious concern about the booking of my flight ( order number) M857XI.

I made the booking through FLIGHT NETWORK and their invoice stipulated an amount of SAR 2,621.26

I made the payment based on the understanding that the amount reflected is South African Rand, my credit card was however debited by an amount of R13306,77.

It is uncommon to buy return tickets from Bloemfontein to Cape Town of a ridiculous amount of R13306,77

I confirm herewith that Flight network made a misrepresentation with the amount payable.

The good name of Airlink is also at stake by the use of FLIGHT NETWORK as marketing tool.

Could you urgently intervene and assist me in solving this matter.

Thank you