Parts Stolen, work not performed and lied to repeatedly
I recently purchased a gas powered RC car. It ran, but needed a new pull-start and a tune up. I took it to Airland Hobbies in San Jacinto, CA and was told by Jeremy that the car would be ready in three days. When I returned to pick it up, Jeremy informed me that they needed my controller in order to tune the car. I reminded him that I had gone out to my truck and brought the controller in the day I dropped it off. I hadn't received any phone calls telling me that they didn't have my controller. After a couple more days passed, I contacted Airland Hobbies once again and was told my controller had been given to another customer and they were trying to contact him. After waiting for two weeks, I went to pick up my car. I told Jeremy over the phone that I wanted to see it running when I got there. He told me it would be no problem. When I arrived I was told there wasn't a "tech" available to show me the car running. I ended up with a bill that was $20 more than I was quoted and a controller that wasn't mine. In fact it wasn't even close to being the same quality as the one I left there. When I arrived home, I tried to start the car and the supposed "new" pull start string broke. After looking, the string was obviously frayed, dirty and old. I paid for a new pull start and ended up with something that looked as if it came out of their junk pile. After fixing the string myself, I tried starting it with no luck. I called Jeremy and he told me the car was running just fine at the shop. Looking closer, I also discovered that other parts of the front end had been removed and replaced with inferior parts. I'm posting this as a warning to other consumers to stay away from Airland Hobbies! They are liars, thieves and scam artists! You'll leave your property with them and what you'll get back is a bunch of lies, a stripped RC car and way more money out of your pocket. Chris Hemet, CA
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