AirHelp Reviews
AirHelp Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AirHelp has a 1.0 star rating from 2 reviews; consumers are mostly dissatisfied and recent recommendations include: "DO NOT PURCHASE THE INSURANCE -- IT IS A SCAM" and "Reach out to the airline yourself FIRST."
Positive Feedback
There are no clear positive comments in the posted AirHelp reviews; recent feedback focuses on service failures.
Negative Feedback / Risk Areas
- Frequent AirHelp customer complaints mention billing practices and high price.
- Reports of refused refunds and obstructed claims with airlines.
- Poor customer service access, including no phone support.
Key Takeaways for Future Customers
- Check airline options first and be cautious buying AirHelp insurance or representation.
- Expect difficult customer service interactions when pursuing refunds or claims.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AirHelp has a 1.0 star rating from 2 reviews; consumers are mostly dissatisfied and recent recommendations include: "DO NOT PURCHASE THE INSURANCE -- IT IS A SCAM" and "Reach out to the airline yourself FIRST."
Positive Feedback
There are no clear positive comments in the posted AirHelp reviews; recent feedback focuses on service failures.
Negative Feedback / Risk Areas
- Frequent AirHelp customer complaints mention billing practices and high price.
- Reports of refused refunds and obstructed claims with airlines.
- Poor customer service access, including no phone support.
Key Takeaways for Future Customers
- Check airline options first and be cautious buying AirHelp insurance or representation.
- Expect difficult customer service interactions when pursuing refunds or claims.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My flight was delayed from sfo to SAN, and i missed my connecting flight. i caught the next flight available next day
- - Flight SFO to Edmonton was delayed; SAN arrival caused a missed connection.
- - Overnight in SAN; new SAN-Calgary-Edmonton tickets; Airhelp refund denied.
i paid insurance covering any inconvenience ( delay, missed flight due to delay etc) i missed my connection from SAN DIEGO due to the flight delay in SFO.NOW Air help refuse to pay me my expenses incurred due to delay and extra tickets to Canada.
My connecting flight from SAN to Calgary had already departed. I ended up staying overnight in SAN, also purchasing a new ticket from SAN to Calgary and then onto Edmonton. I emailed Airhelp, and they refused to honor my request for a refund. This is a scam of the worst type.
I thought I purchased insurance for the flight, not a service to represent me dealing with the ticket agency (KIWI) who sold the ticket to me.
This is terrible and there is no phone number to call. I need to contact BBB.
- Not an insurance it is a site that provides service- no phone
- Terrible dealing with anyone when they have no contact information
Preferred solution: Full refund
User's recommendation: DO NOT PURCHASE THE INSURANCE -- IT IS A SCAM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerActively obstructing my claim with Wizz air
- - AirHelp did not inform the airline about termination.
- - It remained sole contact and claimed ownership of the claim, hindering access to compensation.
No change
Airline continued to refuse to notify the airline they are no longer representing me and in bath faith blocking my access to the claim
AirHelp's refusal to inform the airline of the termination of our agreement, while still being the sole point of contact and claiming ownership of the claim, amounts to a clear case of bad faith and unlawful obstruction. Despite repeated requests, they have neglected their moral and legal duty, hindering my access to rightful compensation. This unethical behavior reflects poorly on their integrity and professionalism.
- Not regulated by regulatory body expensive unethical acting unlawfully
Preferred solution: I’d like them the inform the airline they do not own my claim since they don’t longer represent me
User's recommendation: Reach out to the airline yourself FIRST
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Please refund my money of Rs 599 because I have not used Gana F, and I have a money problem. So, please refund my money.
I want to cancel my Gana subscription pack and get a refund. Please try to understand my problem.