shirlee z

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Verified Reviewer

Absolutely the best customer service @ 4810 Vasquez

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Was so pleasantly surprised. After driving to South Platte, Which is now closed. I headed to the Vasquez location. Richard and Dave are so nice and courteous. They truly had amazing sense of humor and made me feel, as if I had been coming there for years. As a women, they never made me feel stupid. My husband sent me and told me some gas that started with an A. They knew exactly what is was. Got me handled and even switched the tanks out of my vehicle for me. I am telling you, customer service still exist. Also, the show room was amazing and fully stocked. Great experience. Can't wait to go back.
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User's recommendation: best welding supplies around

Shawnia Wqw

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Verified Reviewer
| map-marker Albuquerque, New Mexico

AirGas ripped me off today

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Original review Aug 17, 2023
I usually get my 55-60 CF Ar tank swapped at Praxair which costs me $55 out the door. Today they didnt have my tank size to swap. He said they could get me some in 2 days, but I needed it now. They recommended I go down the street to Airgas. Airgas charged me $98 for swapping the same size tank. I questioned them and told them thats almost double what Praxair charges. He said there have been price increases and gave me more BS lines on how good their Ar was. I bought it bc I needed it today, but will NEVER go back to them again. I stopped at Praxair on my way home just to again verify the price they charge, still $55 out the door. 2 years ago it was $43. I
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Loss:
$43
Cons:
  • Too expensive

Preferred solution: They should be competitive with their competitors.

User's recommendation: Don’t go to Airgas

Anonymous
map-marker Philadelphia, Pennsylvania

Lack of knowledge!

Went to airgas for a simple rose bud tip and a can of 6012,no biggie,new guy at counter was clue less,he should be modeling welding shields,that was a total was of time,date was 9/8/23, o yea and a bull pin, anyway Wharton is my knew spot,your friendly tinknocker, lu19
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User's recommendation: Look for big dude,Rick I believe is his name

fred f Wkn

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

Pissed off....what's with all the "welfare" charges?

State tax..county tax...city tax...25$ hazmat charge for welding wire! What the *** guys?? I'm guessin all have forgot why this country is here to begin with!
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User's recommendation: Go else where!!

Anonymous
map-marker Vancouver, Washington

Overbilling and send us to collections

Avoid this company at all cost!!! They billed us for gas cylinder rental on our apartment complex, which we are only using for billing purposes. We don't have any gas cylinder on that location. They also charged us for cylinder rentals that we don't even have!!! We overpaid and now, they have the audacity to send us to collections!!!
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User's recommendation: Do not ever, ever use Airgas!!!

1 comment
Guest

Yes Avoid!!! Happened to us too!! For years we used this company no issues then bam got billed for rental bottles, we contacted them to get it straightened out thought It was taken care of them bam got a collection notice over $500.00.

Stephen B Kkg

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Verified Reviewer

Sealed out an empty tank 4 an empty tank

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I swapped out a 20 Ibs co2 but the" new one" was empty. I thought it wouldn't be a problem going back and telling them and giving them a chance to make it right! Nope. He argued with me. Blamed my hoses and when I said I have a back up system that works fine with the same hoses. He argued even more saying "how do I know u didn't use it all over the weekend? Or u have a leak" I asked 4 the rank to be put in a regulator and check. He says "we don't have one". Airgas, they sell gas and tanks and they don't have a way to check and see his full or empty a tank is? Incompetent, if u ask me. Anyway, poor poor POOR customer service MR Ortega. Never ever will I return. And u lost a customer over a $50 refill. Terrible customer service.
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Pros:
  • Close to home
Cons:
  • Crooks

Preferred solution: No. They lost me 4 good.

User's recommendation: Do not shop here

Tajuana Zsv
map-marker New York, New York

Controversial

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Placed order & received an email that the order can not be placed due to not being able to confirm the information provided. Rather strange an online retailer would question the credibility of a gift card being used. How many times must a potential customer type, "it's a prepaid gift card"? To Airgas, that is not good enough. They want your full name to process the order. Denied again this morning from September 29, 2022. Airgas, is conducting an unethical business practice & may sell to Data Brokers. Actual rate for Airgas, -0-!
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User's recommendation: I do not recommend. I do not recommend potential customers to use their primary credit cards. Spend a few dollars & purchase gift cards

Anonymous
map-marker New York, New York

Failed twice to place an order once they found out i am not a corporate account

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if you are a private customer they dont even want to talk to you. tried twice to place an order ,once in person and once by phone .was told they would call back and they did not that was a week ago
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Cons:
  • Rude customer service

User's recommendation: do not shop here

Alex Zps

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Verified Reviewer

Worst Experience Ever

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This company not only raised our rates on their predatory contract after we tried to negotiate the terms but they violated our NDA by contacting another vendor we do business with after we allowed them onsite to evaluate our needs. This customer service rep actually went out of his way to ask the other vendor to not do business with us. Immoral, illegal, and absolutely unprofessional. Do yourself a favor and do business with literally ANY other business for your needs.
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Pros:
  • Local
Cons:
  • Rude customer service
  • Price increases without merit
  • Predatory contracts

Preferred solution: Apology

User's recommendation: Use another company please, in this economy we cant afford to have additional charges thrown at us fo no reason.

1 comment
Radley Uwg

Hi Alex, Would love to help you out with this. Please contact me at cstrong@***.com

Anonymous

Avoid this company you will over pay

Hello, My company needed safety gear and some special orders. I get a prices then order and I am told we do not have anything in stock. It must all be outsourced and weeks to ship or deliver. Then I am told but for all these fees we can have it here in just a day. Airgas is scam of pay fees and over pay. So then I leave and do little bit of homework and get all I need for a third less. And in less than 9hrs and boss says great job an says my pay looking better. Thanks Airgas!
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Reason of review:
Problems with payment
1 comment
Guest

This is typical of the company. They should change their motto to "We can back order it for you". You also have to watch your bills for "standard" price increases and accurate returns and cylinder counts on your rental.

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