Aireloom Reviews
Aireloom Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 4 reviews. Consumers are mostly dissatisfied, citing poor customer service, lack of returns or refunds, and high prices. Recent recommendations urge potential buyers to stay away.
Key Takeaways for Future Customers
- Check independent Aireloom reviews before buying due to repeated service issues.
- Expect difficulty obtaining returns or refunds and slow or no customer support responses.
Negative Feedback / Risk Areas
- Repeated Aireloom customer complaints about unresponsive customer service.
- Reports that returns are not accepted and refunds are denied.
- High price point for products that some say develop dips and discomfort.
Positive Feedback
There are no positive comments in the provided reviews; concerns center on service and product value.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 4 reviews. Consumers are mostly dissatisfied, citing poor customer service, lack of returns or refunds, and high prices. Recent recommendations urge potential buyers to stay away.
Key Takeaways for Future Customers
- Check independent Aireloom reviews before buying due to repeated service issues.
- Expect difficulty obtaining returns or refunds and slow or no customer support responses.
Negative Feedback / Risk Areas
- Repeated Aireloom customer complaints about unresponsive customer service.
- Reports that returns are not accepted and refunds are denied.
- High price point for products that some say develop dips and discomfort.
Positive Feedback
There are no positive comments in the provided reviews; concerns center on service and product value.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Don’t accept returns on their products
This company doesn’t care about customers! Sell outrageously over priced items with sub par quality
Ordered a $350 pillow from them and its horrible. Tried to return and they dont accept them. Dont buy from this company!
- No returns
- Bad product
Preferred solution: Full refund
User's recommendation: Stay away, terrible company
No support from company.
Tried contacting aireloom left my number and its been over a week without any response. The mattress has dips and is very uncomfortable to sleep in.
Preferred solution: Let the company propose a solution
User's recommendation: Don’t waste your money.
I have left messages with Airloom and it’s been seven days with no support.
Im waiting to hear from Airloom. Its been seven days without any response. My mattress has dips and no longer provides a comfortable sleep.
User's recommendation: Don’t waste your money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAIRELOOM BED & E.S. KLUFT CO.
- - Customer sought Aireloom's construction origin and materials.
- - Aireloom said no sleeper sofas were made in 10.5 yrs; customer chose Tempur-Pedic.
I'm not easily peeved but this simple email exchange did it for me. Honestly all I needed was a bit of information or if not available the courtesy of an explanation as opposed to an excuse.
Email exchange below...
Hello,
We have an Aireloom sleeper sofa, from the Upholstery Division purchased many years ago. We're considering re-upholstering it and are wondering if you can tell us anything about the construction, where it was made and materials it is constructed from. This would greatly help in the decision making process.
Thank you!Janis Olson
On Oct 12, 2015, at 3:25 PM, QandA wrote:
Hello,
There have been 4 prior owners of Aireloom and we have not manufactured any sleeper sofas in the last 10 1/2 years.
Best regards,Aireloom customer service team
Hello,
Still in the dark about your company and my sofa I decided to do a bit of research on my own. Here’s what I found: Aireloom, originally owned by King Karpen was sold to Chittenden & Eastman in 1994 (two years after the death of Mr. Karpen)., E.S. Kluft purchased the company in 2003. Just this spring the E.S. Kluft Co. was acquired by Flex Group. The history of the company is quite interesting and almost tempted me to find a local dealer to try one of your beds. Who wouldn’t be tempted to try a handmade bed said to be the "benchmark in quality."
Why I have decided not to try the bed.? One simple answer: your response to my query. I’m sure you must be terribly busy but I found your message lacking and would like to offer a little tip when corresponding or speaking with people. You are representing Aireloom and from the customer’s perspective you are the company. Plus, Every single person you come in to contact with is a potential customer. Of course you had no way of knowing I was shopping for a mattress. Thank you for helping me decide to purchase another Tempur-Pedic.
I am sorry you couldn’t help with my question. And I do understand if the information isn’t available to you. But is a poorly crafted one sentence response really your best effort?
Thank you,Janis Olson
Preferred solution: Please train your customer service staff.
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