I hate it when you return something and the merchant "forgets" to refund you until you e-mail them regarding the issue. It's only happened to me once, with an Amazon Marketplace seller, and because it's so rare I figure that the merchant hopes that you don't notice that your balance isn't as high as it should be so that they can keep your money. In this case I cancelled an order with Dinair for an airbrush makeup kit because after waiting 5 days for it to ship I realized that it was most likely not going to work and it was too expensive for a "Just try it!" purchase. I cancelled the order and got a confirmation e-mail. Weeks later I still didn't have my refund so I did a chat with Dinair customer service. That woman never responded. I closed the chat window and opened a new one, getting a new woman this time. Here is the transcript with both our names removed. System is getting started. [Tuesday, February 14, 2012 12:07:01 PM] A representative will be connected, please be patient. Dominique enters the chatroom. Dominique 12:07:22 PM Hi, my name is Dominique. How may I help you? Italia 12:08:00 PM Hi. I canceled my order on the 7th and my credit card company told me that you charged me on the 6th. They told me to contact you because refunds are usually processed in 3-5 days. My order # is 055180. Can you check and see what's going on? Dominique 12:10:02 PM Yes it does say cancelled but you cancelled it after the day you were charged Italia 12:11:07 PM OK. Have you processed a refund? I would assume so but my CC company has told me sometimes you have to contact the merchant for a credit after they've said they order is cancelled. Dominique 12:12:02 PM Yes I have notified the refunds department. Was there a certain reason you did not want the kit? Italia 12:12:29 PM ...Are you saying you hadn't refunded me for the canceled item? Dominique 12:14:32 PM No because it takes longer than one day to refund Italia 12:16:00 PM I didn't think it took a day. It's the 14th so I'm asking if today is the day the refund dept. will credit my card, or did it happen somewhere between the 6th and now? Because if you were going to keep my money until I contacted you, you're a bad company. Which I will post to a forum or consumer complaint website. Thanks. I ended the chat then because she did not respond to my last two questions. I assume I'll get a refund within the next few days but imagine if I was so scattered or dumb or elderly that I wan't keeping an eye on my bank accounts like I should. If that was the case, Dinair would have kept $286.66 from an order that I canceled and never received. That's a big deal.