Airbrush Makeup

Good luck! I also purchased one and it only worked 1 time. After fighting with them I still lost over $100 and sent the junk back

It isn't foolish to expect a company to pay for return shipping for a broken product under warranty. It also isn't odd for a buyer to feel exploited when the company charges them for things like an inspection of a broken or faulty product that is still under warranty. Sounds like Dinair tries to squeeze money out of its consumers.

OK, the makeup system was fine,its the customer service that is horrendous!!! I received my dinair february,2012, tried it twice and didnt like it so i sent it back.

went to the post office got delivery confirmation etc,called dinair to get my refiund number,the works. sent it back and waited.after almost a month i called customer service.they said they were waiting for accounting to issue me a refund date and they would call me back. two weeks later i was charged 44.95. i called them AGAIN and they could not explain why i was charged,and they said they were still waiting for the refund date,i got transfered and put on hold multiple times with getting nowhere.

called again three weeks later,they said i would get my refund the following friday. i said ok, that was two weeks ago,still no refund,i finally called them again, today,may 7,2012 and was told the refund girl was at a work shop and would call me back tomorrow,fyi,they never have called me back like they said they would, thats just a ploy to get you off the phone! i argued with them and said i wanted to resolve this TODAY,the lady,after transfering me and putting me on hold a dozen times,said there was nothing she could do. so after i hung up with them i called my cc company,wells fargo, i explained what was going on and the lady put me on hold cause SHE was gonna call dinair.

withing five minutes i was connected to dinair,with the lady who magically didnt have to be at work shop anymore. she tried to tell me that i waited over a month before sending back my dinair,according to her files,i told her b.s that i was looking at the email i sent them requesting my refund number just six days after i received it,she said hmmmhm and put me on hold, then i was transfered to a guy who said that he was gonna refund me later in the week,now, my credit card lady had been listening in the whole time,which dinair didnt know, in the middle of this guy talking to me she interuppted and set him straight and said we wanted details and date of a refund.he started stammering,asking if she had been listening the whole time started apologizing and magically was able to get me my refund today. my cc lady worked him like no other he was totally caught and she called him out.

she got his name and number and date ofkmy refund,full refund with no restocking fee and said if i do not get my refund call her back and we will file a com plaint.either way im gonna get my money she said. bottom line,they are horrible scammers,if you never ever intend on sending anything back,maybe dinair is for you,otherwise stay very far away!!!!

OK, final update. I got my refund today.

Finally! I looked this company up on the BBB website and they have about 12 complaints in the past year from women who ordered their products. Apparently this company likes to take your money and hates to give it back!

One woman got "the run-around" for three months before getting her money back. I'm glad that I was so proactive about this.

Update: As of today, the 21st, still no refund. Dinair still has my money.

Guess what? Victory!!!

I just got off the phone with Dinair. Jeanie didn't return my call so I called Dinair at 3:00. The first time I called someone answered the phone then hung up without speaking(!!!). I called right back and this time my call was answered by a man.

I told him that I've been waiting for a refund for 10 days and I wanted to know what was going on. I gave him my name and my order number and he started to research the issue. He asked how many times I had contacted them about it. I told him about all my phone calls, chat sessions and e-mails that went unanswered and he apologized.

He continued to research the issue, talking to me frequently, and after about six minutes he told me that he had just given me a refund and sent me an e-mail confirmation. I was logged into my e-mail account at that time so I checked and yes, the e-mail was already there. He told me that he (a manager) thought they should get more organized so he created a returns department. He said that I should have been given the returns department's e-mail address (which I wasn't) because when everyone tries to handle everything, "things get lost in the mix".

Things should never get lost in the mix, especially not customer's money! But I forgive him. He said that I'll get the money in 2-4 days. Thank goodness that's over with.

I'm soooo happy that I'm going to get my money back soon. But I'll never order from Dinair again.

It's me with another update. Last night I sent an e-mail to Dinair and I sent them a message through their chat window requesting they tell me what they are doing with my money.

As of 2:03 PM today I haven't gotten a response to either of my messages. I did not recieve my refund today so I had to talk to Dinair again. I attempted to chat but my attempts were rejected(!!!) during normal business hours and I was told to leave a message for them in the chat window. I called and held the phone for more than five minutes before hanging up.

The next time I called, someone answered the phone after another five plus minute hold and didn't say a word. All I heard was typing, typing, typing, until I hung up. I called again and told the woman who answered that I canceled my order on the 7th and ten days later I haven't received my nearly $300.00 refund. She told me she didn't handle that area and she would transfer me to the person in charge of refunds (Jeanie).

She transfered me and after holding for about a minute she came back to the phone and told me that Jeanie was not answering her phone and will be back around 2:00.

She told me to leave a message on her voicemail so I just finished leaving a message and hopefully she'll call me within the hour. I will keep you informed.

I have been waiting for my refund for an order cancelled within the hour. It has been 1 month and I've called every day for the past 2 weeks.

I just keep getting the run around.

Where can we file a claim or law suit for all of the money owed. This company needs to be held accountable and charges pressed!