Airbnb
Reviews and Complaints
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Verified ReviewerComplain
Preferred solution: Apology
User's recommendation: Don’t use airb&b
My credit card was charged fraudulent by AIRBNB
- Fraudster
Preferred solution: Full refund
User's recommendation: DO NOT GIVE YOUR CREDIT CARD!
Need to speak To representative
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailure of their system
Two days before i tries to book the only good prices apartment for the desires dates on Barcelona. I did the payment and after 5 minutes they refund me and cancel my reservations due to their system failure.
Host told me that she didnt got any message for my booking. My money are pledged from my bank for 5-7 days. I send on customer support the problem and they said some irrelevant things and excuses. I lost the apartment because someone else booked it after that and this was the only good price.
I demanded a discount voucher because of their faulty system but the refused to gave to me and they said we are sure you will find something else (much more expensive than this of course). I am very disappointed i will try mot to use airbnb again.
Preferred solution: Price reduction
User's recommendation: Not use airbnb
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Troutdale, OregonComplain
User's recommendation: Do not use Airbnb
The worst customer service
- Finding rentals
- Absolute worst customer service all based in india
Preferred solution: Simple change in the review I posted
User's recommendation: Avoid Airbnb if possible
Bloquearon mi cuenta
Preferred solution: Que me devuelvan mi cuenta y me ayuden a conseguir mi reserva que ya tenia echa del 27-31 de marzo
Your rep would not tell me why a certain location was removed from service
User's recommendation: Do not use Air B&B
Disgusting Air BNB
Place had mice. Oven did not work.
Toaster was broke. Electrical cords everywhere. Gaping hole in loft railing. Bugs on counter tops.
Ant baits laying about. Broken pots and broken up boots at the front door. The backyard had planters that rotted out of the baskets lying around. Rotted grill parts and utensils lying around.
Air conditioner filters filthy. It was a house of horrors. Airbnb will not allow me to review the place I paid to stay in. They refunded the unstated nights but won't let me review the place even though the night we suffered through was not refunded.
Sneaky. 751 Hivkory Hollow Road Berkeley Springs, WV do not stay there. Awful.
I didn't take pictures of all the atrocities we witnessed. I did get a few.
- Untrue representation of locations
- False information
Preferred solution: Full refund
User's recommendation: Don’t use air bnb
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCant check in
- Positive stay with a friend last year
- Many contacts asking for assistance
Preferred solution: Price reduction
User's recommendation: Don't do it!. I have 13 correspondence just with AirBandb.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReservations have Stopped!
- Excellent income when it works
- Terrible customer support
Preferred solution: A working fix to their system and some compensation for my loss
User's recommendation: Beware!
Safety issue
Preferred solution: I'd like them to remove a previous guest who keeps sending bizarre and somewhat threatening messages.
User's recommendation: Don't waste your time calling Airbnb just suck up whatever has happened and hope it doesn't happen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t get Customer Service to talk to me about an issue
Preferred solution: Use a different credit card for my last deposit
No dressers for clothing limited silverwar & dishes like for 3 people, stained mattress, no ice cube tray or maker, no drying dishcloths. No dish rack, no bowls, no can opener, no spatulas, + more
User's recommendation: NEVET
Horrible
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