airBaltic
airBaltic Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
airBaltic has a 2.4 star rating from 2 reviews and consumers are mostly dissatisfied; rating distribution is roughly 50% unfavorable and 50% positive, reviewers note a medium price level and value customer service and discounts and special offers.
Positive Feedback
Reviewers praise responsive customer service and appreciate discounts and special offers as highlights in airBaltic reviews.
Negative Feedback / Risk Areas
- Frequent complaints about high baggage fees and unexpected charges affecting billing.
- Problems with orders not completing or tickets not issued after payment leading to refund requests.
- Customers report unsuccessful attempts to obtain refunds and critique the exchange, refund and cancellation policy.
- Recurring airBaltic customer complaints note inconsistent fee practices across routes.
Key Takeaways for Future Customers
- Confirm baggage rules and fees before booking and keep receipts for any billing disputes.
- Verify ticket issuance immediately after purchase and monitor bank transactions if an order did not go through.
- Contact customer service promptly for refunds and document all communications.
- Expect a medium price level and weigh discounts against potential extra charges.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
airBaltic has a 2.4 star rating from 2 reviews and consumers are mostly dissatisfied; rating distribution is roughly 50% unfavorable and 50% positive, reviewers note a medium price level and value customer service and discounts and special offers.
Positive Feedback
Reviewers praise responsive customer service and appreciate discounts and special offers as highlights in airBaltic reviews.
Negative Feedback / Risk Areas
- Frequent complaints about high baggage fees and unexpected charges affecting billing.
- Problems with orders not completing or tickets not issued after payment leading to refund requests.
- Customers report unsuccessful attempts to obtain refunds and critique the exchange, refund and cancellation policy.
- Recurring airBaltic customer complaints note inconsistent fee practices across routes.
Key Takeaways for Future Customers
- Confirm baggage rules and fees before booking and keep receipts for any billing disputes.
- Verify ticket issuance immediately after purchase and monitor bank transactions if an order did not go through.
- Contact customer service promptly for refunds and document all communications.
- Expect a medium price level and weigh discounts against potential extra charges.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cost to check a bag
Hello, my partner and I checked into the Vilnius airport on 29/10/24 to fly to Amsterdam, then Detroit, then Madison, WI. I had to pay €150 to check two bags.
(When we flew from Madison, WI to the Baltic states, we checked two bags for free.) I feel Air Baltic's baggage fees are ridiculous and I have tried to get a refund but was not successful.
I will not be flying Air Baltic ever again.
Kaye Ketterer
- Expensive to check bags
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder did not go through
Hi AirBaltic team,
I am experiencing a technical issue in which I have placed an order under the account name - Jelizaveta Kirejenkova, flight from Riga to Palanga - 2024, 16 July, 23:15 PM. The money has been withdrawn from my bank account, but the ticket has not been emailed to me. Would you kindly be able to assist me on this matter, and either email me the ticket or refund the money.
Thanks,
Jelizaveta
- Technical issues
Preferred solution: I would like to receive a ticket that I have placed an order for, but experienced technical issues. or a full refund.
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