Airalo
Airalo Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Airalo has a 2.1 star rating from 10 reviews; most consumers are dissatisfied with service availability and support, with about 70% unfavorable and 20% positive according to recent Airalo reviews.
Key Takeaways for Future Customers
- eSIM pricing can be economical when it works, but check coverage before travel.
- expect delays or unhelpful replies from customer service when reporting issues or requesting refunds.
- keep records for billing disputes and consider alternatives if you need guaranteed support or subscriptions.
Negative Feedback / Risk Areas
- frequent Airalo customer complaints cite poor customer service responsiveness and unhelpful agents.
- reports of account hacking, duplicate charges, and difficulties obtaining refunds or resolving billing disputes.
- installation failures and connectivity problems across multiple destinations, with limited live support.
Positive Feedback
Some users find Airalo cheap and easy to sign up, and a few agents resolved installation problems quickly, offering workable eSIM access for certain trips.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Airalo has a 2.1 star rating from 10 reviews; most consumers are dissatisfied with service availability and support, with about 70% unfavorable and 20% positive according to recent Airalo reviews.
Key Takeaways for Future Customers
- eSIM pricing can be economical when it works, but check coverage before travel.
- expect delays or unhelpful replies from customer service when reporting issues or requesting refunds.
- keep records for billing disputes and consider alternatives if you need guaranteed support or subscriptions.
Negative Feedback / Risk Areas
- frequent Airalo customer complaints cite poor customer service responsiveness and unhelpful agents.
- reports of account hacking, duplicate charges, and difficulties obtaining refunds or resolving billing disputes.
- installation failures and connectivity problems across multiple destinations, with limited live support.
Positive Feedback
Some users find Airalo cheap and easy to sign up, and a few agents resolved installation problems quickly, offering workable eSIM access for certain trips.
Media from reviews
Turn one complaint into a collective action
Rio De Janeiro, Rio De Janeiro
ESIM in Brazil - no internet
- - Airalo eSIM failed to connect.
- - Saily eSIM installed quickly and gave internet in minutes.
- - Brazil Maneiro 20 GB eSIM installed but no internet.
After installation of the Airalo eSIM, I was struggling with the settings for days without getting connected to the internet and finally tried to contact Airalos customer support.
While waiting for the reply I installed a Saily eSIM. All I had to do was to click install and select the new eSIM on the Mobile Service page, and I had access to the internet in a few minutes.
I wish Airalo had a money-back-guarantee!
Regards,
Kalervo Kiianmaa
895540****043441****
I have successfully installed eSIM (20 GB package Brazil Maneiro) following carefully all instruction but I cannot get to internet and open websites.
When I test connection I get message:
Connected with data
Don't know anymore what to do.
User's recommendation: Consider also other comanies
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAGENTS CAN'T GUIDE YOU TO INSTALL ESIMS
- - Spent 6 hours installing the Airalo eSIM.
- - Screenshots were blank; agents were unhelpful.
- - QR vs no QR instructions; some links did not exist.
I spent 6 hours trying to install the $66 Airalo eSIM. For some reason, every time I tried to send a screenshot, it was blank.
The agents are hopeless. One agent gave me a code for a checkout discount of up to $7. The coupon expired 17 days before the day that she gave it to me. When I asked one agent for instructions that did not include a QR code, she sent me instructions which required that I use a QR code.
On 8 separate occasions, agents recommended that I click on non-existent links. One agent told me to access the APN. When I asked for instructions on how to find the APN, it took him 13 minutes to share the instructions with me. One agent sent me the installation instructions for a Samsung phone, after I told them that I had a Motorola phone.
I gave up and asked for a refund. After I described all these snafus, they offered me $7 in Airalo money so that I could pay for more services and more snafus. I bought the Airalo eSIM in the morning that I arrived in Rio de Janeiro on a cruise.
I spent 6 hours with Airalo agents. It ruined my day in Rio.
- Agents share irrelevant links
Preferred solution: Apology
User's recommendation: Find another company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amarah, Maysan
Activated e-sim does not connect to network
- - e-sim 891030****03683**** does not connect to the Iraqi network.
- - There is no way to get help from airolo.
- - Chatbots respond in circles; no phone.
Despite all resets etc does my e-sim 891030****03683**** not connect to the Iraqi network.
There is no way to receive any help from airolo. The chatbots respond in circles.
No phone, nothing. Extremely unhelpful for clients.
Preferred solution: Full refund
User's recommendation: Choose a company that has real access to support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sarasota, Florida
No connection, no service
- - Bought intl service before leaving the USA; it failed in Costa Rica.
- - We request a refund and instructions to make it work while traveling.
my wife and I both bought before leaving the USA to go to Costa Rica. after it failed to connect, we both contacted our phone service providers.
both Verizon and T-Mobile said it would be fine. for 2 weeks in the jungle and along the coast, we had no service provided. my wife did chat. she spent 2 hours, still nothing.
we demand not only our money back but instructions on how to make it work as we travel a lot. please help, as they have no customer service.
- No support
Preferred solution: Full refund
User's recommendation: it works for some, not for others. another pay for nothing for us
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy Airalo Account Was Hacked – Customer Service Made It Worse! Stay Away!
- - Account hacked; password changed; unauthorized purchases were made.
- - Support was slow; only one refund; deleting the account allowed more charges.
I am warning anyone considering Airalo: do not trust this company. My account was hacked, my password was changed without my knowledge, and someone made fraudulent purchases through my Airalo account.
I immediately contacted support; it took them over 12 hours to even respond. When they finally did, they refunded only one of the unauthorized charges. I had to go through my credit card company myself to fight the rest of the fraudulent activity. Even worse, after I tried to delete my account (thinking it was safe), the hacker somehow got back in and charged even more using the 'credit' Airalo had left.
Clearly, their security measures are incredibly weak, and they do not take hacking seriously. Customer service was slow, dismissive, and unhelpful. They offered no real support, no apology, no urgency at all.
It's horrifying how little they seem to care about the safety of their customers' personal information and money. After digging around, I found many other people reporting the exact same issues: hacked accounts, unauthorized charges, and terrible customer service.
- Horrible customer service
- No resultions
- Account hacked
Preferred solution: Delete my account permanently
User's recommendation: Do not create an account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Service unavailability in India
- - Signed up for 10-day India data plan on March 31; eSIM unused, Verizon global plan pricier but provides connectivity; hoped for future eSIM use.
Company fixed the issue and I have been provided with full refund.
Good news - Airalo has been very prompt in their response and within few hours have issued a full refund after disabling their issued eSIM to which I agreed..thanks!
I signed up for 10 days unlimited data/text service package for India on March 31st as my family was/is traveling to southern part of India and thought theyd be able to use it..Unfortunately this turned out to be big penny wise pound foolish mistake as theyve been unable to use the eSIM & ended up getting Verizons global plan costing significantly higher but providing excellent connectivity..I am terribly disappointed because I was hoping to avail eSIM for all my future travels..Be sure to check out the connectivity & speed!
- Easy to signup
- Terrible connection and speed
Preferred solution: Full refund
User's recommendation: Wasted purchase!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerESim installation problem
Hello,
I'm having trouble finalizing the eSIM installation because I don't see a QR code which is required. Please advise as soon as possible.
Thank you,
Maria Schoeffler
720.316.4286
- Cheap and good working service
- Not being able to have phone customer support
User's recommendation: I had problems with installing, but Airalo custormer service responded unexpectedly fast (less than 3 hours), which made me feel well taken care off.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot working
Paid for call and text in addition to data; only data works! The second line worked only two weeks when paid for a month!
- Not working when needed
User's recommendation: Dont bother to use them. It may not work when you need the most
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey don't respond immediately.
I want a refund for what I've paid for. The chatbot hasn't responded for over a day, yet it's supposed to take only a few minutes.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer support doesn't respond.
Want a refund on an order I've payed for and want a refund. And the no one responds back.its been a fat day and they haven't responded yet they said someone will reach in a moment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHow to contact customer service? They say they are there for you but actually not.
- - Searched site for customer service contact about a non-working SIM.
- - They wrote contact us but no contact info was found.
I searched the website for a way to contact customer service because the sim I purchased was not working. All through the process they wrote "if you have a problem just contact us" but there is no contact info to be be found.
There is no customer help center
Bought an e sim but it is not working.
No way to contact anybody for advise!
No way to ask for a refund!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed a credit
- - Charged $17 but couldn't activate the app.
- - My husband couldn't activate it either.
- - My cousin activated hers.
- - There were two $17 charges with no use.
I was charged $17.00 and never managed to activate the app on my phone. I would like to request a credit, please.
My husband also tried to activate it on his phone and was unsuccessful. Thus, we have two credit cards, each charged $17.00, with no usage.
My cousin, who traveled with us, was able to activate hers. I should not be charged for this as it was never activated and used.
- It is a great savings if you can get it activated
- Should not get charged for it
- If it is never activated
Preferred solution: Full refund
San José, Provincia De San Jose
No support!
web site says 7/24 support...I'm not seeing it. Only support is q/a that even address my problem. I'm cancelling and getting a refund, that's why I use paypal!
User's recommendation: don't buy this product if you think you might help
Burnaby, British Columbia
Duplicate orders. Erika Penner
Somehow I have purchased two orders for the same eSim card. Are you able to reverse one of the orders?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInstalling esim
The settings were confusing, but the support team walked me through it. You must have the roaming on.
Very helpful, thank you.
- Quick service
- Tricky installation
Preferred solution: Deliver product or service ordered
User's recommendation: Turn data roaming on for your installed eSIM
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Unless you live a trailer park adjacent lifestyle, there are way better options than this company. When you go bottom-of -the-barrel cheap you get what you deserve.
Take some responsibility and make better choices.
Or not. Just don’t whine afterward.
I choose this service because others had recommended the service. Not because it was the cheapest option. I was not looking to whine about it, I wanted other to know my experience to prevent them from having the same issues.