Airalo
Airalo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Airalo has 2.7 star rating based on 10 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Cheap and good working service, Easy to signup, It is a great savings if you can get it activated.
Cons: Account hacked, Horrible customer service, If it is never activated.Recent recommendations regarding this business are as follows: "I had problems with installing, but Airalo custormer service responded unexpectedly fast (less than 3 hours), which made me feel well taken care off.", "Dont bother to use them. It may not work when you need the most", "Do not create an account", "Wasted purchase!", "don't buy this product if you think you might help".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Airalo has 2.7 star rating based on 10 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Cheap and good working service, Easy to signup, It is a great savings if you can get it activated.
Cons: Account hacked, Horrible customer service, If it is never activated.Recent recommendations regarding this business are as follows: "I had problems with installing, but Airalo custormer service responded unexpectedly fast (less than 3 hours), which made me feel well taken care off.", "Dont bother to use them. It may not work when you need the most", "Do not create an account", "Wasted purchase!", "don't buy this product if you think you might help".
Most users ask Airalo for the refund as a solution to their issues.
Review authors value the most Customer service and Diversity of Products or Services. Consumers are not pleased with Discounts and Special Offers and Website. The price level of this organization is medium according to consumer reviews.
Is Airalo Legit?
Our analysis shows that Airalo is legit, safe for consumers to access and is not a scam. airalo.com follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of Airalo reviews to learn more about other consumers' experiences.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
ESim installation problem
Hello,
I'm having trouble finalizing the eSIM installation because I don't see a QR code which is required. Please advise as soon as possible.
Thank you,
Maria Schoeffler
720.316.4286
- Cheap and good working service
- Not being able to have phone customer support
User's recommendation: I had problems with installing, but Airalo custormer service responded unexpectedly fast (less than 3 hours), which made me feel well taken care off.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy Airalo Account Was Hacked – Customer Service Made It Worse! Stay Away!
I am warning anyone considering Airalo: do not trust this company. My account was hacked, my password was changed without my knowledge, and someone made fraudulent purchases through my Airalo account.
I immediately contacted support; it took them over 12 hours to even respond. When they finally did, they refunded only one of the unauthorized charges. I had to go through my credit card company myself to fight the rest of the fraudulent activity. Even worse, after I tried to delete my account (thinking it was safe), the hacker somehow got back in and charged even more using the 'credit' Airalo had left.
Clearly, their security measures are incredibly weak, and they do not take hacking seriously. Customer service was slow, dismissive, and unhelpful. They offered no real support, no apology, no urgency at all.
It's horrifying how little they seem to care about the safety of their customers' personal information and money. After digging around, I found many other people reporting the exact same issues: hacked accounts, unauthorized charges, and terrible customer service.
- No resultions
- Horrible customer service
- Account hacked
Preferred solution: Delete my account permanently
User's recommendation: Do not create an account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Service unavailability in India
Company fixed the issue and I have been provided with full refund.
Good news - Airalo has been very prompt in their response and within few hours have issued a full refund after disabling their issued eSIM to which I agreed..thanks!
I signed up for 10 days unlimited data/text service package for India on March 31st as my family was/is traveling to southern part of India and thought theyd be able to use it..Unfortunately this turned out to be big penny wise pound foolish mistake as theyve been unable to use the eSIM & ended up getting Verizons global plan costing significantly higher but providing excellent connectivity..I am terribly disappointed because I was hoping to avail eSIM for all my future travels..Be sure to check out the connectivity & speed!
- Easy to signup
- Terrible connection and speed
Preferred solution: Full refund
User's recommendation: Wasted purchase!
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot working
Paid for call and text in addition to data; only data works! The second line worked only two weeks when paid for a month!
- Not working when needed
User's recommendation: Dont bother to use them. It may not work when you need the most
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey don't respond immediately.
I want a refund for what I've paid for. The chatbot hasn't responded for over a day, yet it's supposed to take only a few minutes.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Customer support doesn't respond.
Want a refund on an order I've payed for and want a refund. And the no one responds back.its been a fat day and they haven't responded yet they said someone will reach in a moment.
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Verified Reviewer |
Prince Rupert, British Columbia
How to contact customer service? They say they are there for you but actually not.
I searched the website for a way to contact customer service because the sim I purchased was not working. All through the process they wrote "if you have a problem just contact us" but there is no contact info to be be found.
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Verified ReviewerNeed a credit
I was charged $17.00 and never managed to activate the app on my phone. I would like to request a credit, please.
My husband also tried to activate it on his phone and was unsuccessful. Thus, we have two credit cards, each charged $17.00, with no usage.
My cousin, who traveled with us, was able to activate hers. I should not be charged for this as it was never activated and used.
- It is a great savings if you can get it activated
- Should not get charged for it
- If it is never activated
Preferred solution: Full refund
San José, Provincia De San Jose
No support!
web site says 7/24 support...I'm not seeing it. Only support is q/a that even address my problem. I'm cancelling and getting a refund, that's why I use paypal!
User's recommendation: don't buy this product if you think you might help
Burnaby, British Columbia
Duplicate orders. Erika Penner
Somehow I have purchased two orders for the same eSim card. Are you able to reverse one of the orders?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInstalling esim
The settings were confusing, but the support team walked me through it. You must have the roaming on.
Very helpful, thank you.
- Quick service
- Tricky installation
Preferred solution: Deliver product or service ordered
User's recommendation: Turn data roaming on for your installed eSIM
Shoreham-By-Sea, West Sussex
Fantastic!
Fantastic service, very quick!
Messaged them with a query and the answer was received extremely quickly in a very friendly and courted manner. Recommended!
User's recommendation: Couldn’t fault it!
Brands Related to Airalo
Airalo Italy
“Bought an e sim but it is not working. No way to contact anybody for advise! No way to ask for a refund!“
Airalo Netherlands
Airalo Germany
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Unless you live a trailer park adjacent lifestyle, there are way better options than this company. When you go bottom-of -the-barrel cheap you get what you deserve.
Take some responsibility and make better choices.
Or not. Just don’t whine afterward.
I choose this service because others had recommended the service. Not because it was the cheapest option. I was not looking to whine about it, I wanted other to know my experience to prevent them from having the same issues.