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Air Wick UK

Air Wick UK

airwick.co.uk
What is your customer experience with Air Wick UK?

Air Wick UK Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

4.2 star rating from 3 reviews with 100% would likely recommend; consumers are mostly satisfied though one recent comment expresses strong dissatisfaction.

Key Takeaways for Future Customers

  • Customer service resolved faulty items quickly and issued refunds when needed, as noted in Air Wick UK reviews.
  • Price level is medium and discounts or special offers matter to reviewers.

Negative Feedback / Risk Areas

  • Several customer complaints cite faulty refills, dispensers that stop spraying, and caps that are impossible to remove, reflecting common Air Wick UK customer complaints.
  • Some users report uneven candle burn and one safety concern with broken glass.

Positive Feedback

Support handled issues professionally and reimbursed customers; reviewers value responsive customer service and quick solutions.

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Media from reviews

Air Wick UK - Glads candle
Air Wick UK - Glads candle - Image 2Air Wick UK - Unhappy with product
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Anonymous
map-marker Manchester, England

Disappointed

AI Highlights
  • Unable to remove the cap from Air Wick Mist Essentials refills.
  • Tried three refills and asked others for help; none could remove the cap.

I have now bought three refills for the air wick mist essentials, and not been able to get cap off any of them asked people to try to do it with no success, I am oap its ridiculous that they are this hard to do, with regard Christine Conroy

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Secundino Bok

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Great experience

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Issue was solved so much easier than I thought it would be, had a faulty product and was reimbursed.

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Diane H Oxg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Faulty refills

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Updated by user Apr 26, 2025

Very professional service, I explained the problem and it was sorted within seconds.

Original review Apr 25, 2025

Problem concluded in a very professional way. Understood the problem, found a solution very quickly. Thank you.

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Anonymous
map-marker Bournemouth, England

Glads candle

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AI Highlights
  • I used these products for years and bought a new fireplace.
  • A glass candle broke, cut my hand, and could damage the fireplace.
  • Happy with this.
Air Wick UK - Glads candle
Air Wick UK - Glads candle - Image 2

Im Before I start I should thats I had used these products for years, However after buying a new fireplace & sofa for Christmas time. I light my on the fireplace to linger around my home.

However we decided to head to see fireworks so he blowing the candles out light locked up and left. After a night with the kids, we started to clean up & then I decided to put all glass, When I went to move the glass candle it broke in my Han cut my thumb and its also burnt my fireplace witch could have cost damage to my house & finally. They be tested and heat resistant..

I very happy with this. I feel Im going to speak to someone with more knowledge and experience..

>

Robber Allan

9 northridge road

Blackley

M96GW

0794205****

User's recommendation: Me & mg family will not.. I’m going to the media

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Martha B Plt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unhappy with product

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Air Wick UK - Unhappy with product

Have bought numerous of these candles they seem to burn down on one side not getting my moneys worth a bit disappointing

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1 comment
Guest

Dear Martha, Thanks for your contact with Air Wick. I do apologize for this unfortunate experience!

In order to assist you further, please contact us through the telephone number: 0800 376 **** or through the email address: consumercare_uk@***.com.

Thanks for your contact again. Kind Regards, Air Wick Team Reckitt

Eleanor K Ywk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Have bought your airwick fresh matic sprays for a...

AI Highlights
  • Longtime Air Wick user; Spring Roses edition was my favourite, but a new unit won't spray out of the box and two older units have stopped working.

Have bought your airwick fresh matic sprays for a number if years now- my all time favourite being the special edition of spring roses. However feel really disappointed at the moment as I have 1 new unit just out of the box, which refuses to spray...l have already tried your troubleshooting page to no avail, and having used these products fir years now, I now how to use them.

Another issue is that a further 2 units which have been in constant use for around a year, have now stopped working too!!

Not too happy with this, soo may need to switch to another brand as I can risk the expensive of purchasing any further units which either won't work from the start, or expire a short time later. Ps all batteries changed and checked.

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