Air Mauritius

My flight was due on 12/01/24. I received an email for the next day's flight.

The next day, I came to the airport and the flight got cancelled again. Staff said that I would be refunded for the taxi fees both ways. Now, it's May (five months later) and I still have not received my money, Rs 4000.00 as promised by the staff. If you can't do something, why do you promise?

Since January 2024, I've been trying to contact Air Mauritius, but I never receive any reply. Is this considered good customer service? No, definitely not. This is called disgusting service.

When I call Air Mauritius, they put me on hold for so long and disconnect the phone without any response. They do not even call back. But if it was a question of getting money from us, they would have definitely called back and this has happened before. They called me back for adding extra paying services to my flight.

Wow.

My ticket number is 239240****731. My booking reference number is W37OCW.

I was supposed to travel from Mauritius to Perth on 12/01/24.

I turned up at airport and at airport the flight got cancelled, I have to go back. Air Mauritius did not otganised any accomodation for me, I had to do it myself.

Staff also mentioned that my two way taxi trip will be refunded.

They told me to send receipts, I did send.

When I call Air Mauritius, they put me on hold and the phone gets disconnected. After several emails and attempts to call Air Mauritius, They never call back and never reply.

Such a disgustine customer service.

More than 5 months now, I still have not received my refund and no replies from them.

Hello, I was supposed to be on flight MK852 from Johannesburg to Mauritius on 03.10.23. I boarded a flight from Cape Town and got a plane ticket to Mauritius and to my surprise I found out at the airport when we landed that the flight was cancelled.

We are still waiting at the airport, over 5 hours from the moment we landed from Cape Town to receive explanations. My husband and I are supposed to come to Mauritius to celebrate our wedding and the canceled flight caused us to lose a lot of money that we paid for hotels and possible celebrations. Beyond the fact that we lose two days of the trip. The airline's policy says that if the flight is delayed for more than 3 hours, we should receive a financial incentive.

The flight was delayed for 31 hours!!

And we have to sleep in Johannesburg which is an unpleasant city to stay in instead of sleeping in a resort following our wedding. I would like to receive financial compensation for the delayed flight and a refund for the hotels I paid and I will not be able to stay in them in Mauritius.