Air Mauritius

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Air Mauritius

Objet : Demande de remboursement partiel suite à des désagréments sur le vol MK646 (23 décembre 2024) et le vol retour (31 décembre 2024)

Madame, Monsieur,

Je vous écris pour formuler une demande de remboursement partiel concernant les billets aller-retour MRU-KL-SIN achetés pour un montant total de 120 000 MUR, en raison de plusieurs désagréments rencontrés lors de ces vols.

Vol MK646 du 23 décembre 2024

Le vol MK646 a été particulièrement décevant sur plusieurs points :Lappareil utilisé était très ancien, avec des sièges dont la mousse usée rendait le voyage inconfortable.Le service à bord, assuré en grande partie par des aspirants stewards, manquait de professionnalisme et de coordination. Les membres déquipage expérimentés semblaient dépassés et peu impliqués, probablement en raison de contraintes liées au manque de moyens.Lexpérience globale nétait pas à la hauteur des standards attendus pour un vol international, surtout au vu du prix payé.

Vol retour du 31 décembre 2024

Bien que lappareil et le service à bord aient été corrects sur le vol retour, la qualité des repas proposés était extrêmement décevante.

Les prestations culinaires, inadaptées pour un vol long-courrier, nont fait que confirmer un manque dattention porté au confort et à la satisfaction des passagers.

Demande de remboursement partiel

Compte tenu de ces désagréments, je demande un remboursement partiel sur le montant total payé, représentant un geste commercial pour le service inadéquat offert lors de ce voyage.

Je reste à votre disposition pour tout complément dinformation et espère recevoir une réponse favorable dans les plus brefs délais. Dans le cas contraire, je me verrai dans lobligation denvisager des recours auprès des autorités compétentes ou des organismes de défense des consommateurs.

Dans lattente de votre retour, je vous prie dagréer, Madame, Monsieur, lexpression de mes salutations distinguées.

Anil Peerbux

(Contact : +230 ********

My flight was due on 12/01/24. I received an email for the next day's flight.

The next day, I came to the airport and the flight got cancelled again. Staff said that I would be refunded for the taxi fees both ways. Now, it's May (five months later) and I still have not received my money, Rs 4000.00 as promised by the staff. If you can't do something, why do you promise?

Since January 2024, I've been trying to contact Air Mauritius, but I never receive any reply. Is this considered good customer service? No, definitely not. This is called disgusting service.

When I call Air Mauritius, they put me on hold for so long and disconnect the phone without any response. They do not even call back. But if it was a question of getting money from us, they would have definitely called back and this has happened before. They called me back for adding extra paying services to my flight.

Wow.

My ticket number is 239240****731. My booking reference number is W37OCW.

I was supposed to travel from Mauritius to Perth on 12/01/24.

I turned up at airport and at airport the flight got cancelled, I have to go back. Air Mauritius did not otganised any accomodation for me, I had to do it myself.

Staff also mentioned that my two way taxi trip will be refunded.

They told me to send receipts, I did send.

When I call Air Mauritius, they put me on hold and the phone gets disconnected. After several emails and attempts to call Air Mauritius, They never call back and never reply.

Such a disgustine customer service.

More than 5 months now, I still have not received my refund and no replies from them.

Hello, I was supposed to be on flight MK852 from Johannesburg to Mauritius on 03.10.23. I boarded a flight from Cape Town and got a plane ticket to Mauritius and to my surprise I found out at the airport when we landed that the flight was cancelled.

We are still waiting at the airport, over 5 hours from the moment we landed from Cape Town to receive explanations. My husband and I are supposed to come to Mauritius to celebrate our wedding and the canceled flight caused us to lose a lot of money that we paid for hotels and possible celebrations. Beyond the fact that we lose two days of the trip. The airline's policy says that if the flight is delayed for more than 3 hours, we should receive a financial incentive.

The flight was delayed for 31 hours!!

And we have to sleep in Johannesburg which is an unpleasant city to stay in instead of sleeping in a resort following our wedding. I would like to receive financial compensation for the delayed flight and a refund for the hotels I paid and I will not be able to stay in them in Mauritius.