
Air Masters
Air Masters Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Air Masters has 5.0 star rating based on 1 customer review. Consumers are mostly satisfied.
- Rating Distribution
Review authors value the most Customer service. The price level of this organization is low according to consumer reviews.
Excellent
Air master services have been only very professional to me. My furnace went out New Years eve and they came to the house within an hour and checked it out. They have done a fair number of jobs for me and I would highly recommend this company.
- Excellent work
Did not show up
First he was moaning about i am the only one in Pearland for service so he had to drive so far and then set up a time between 5 & 8pm and never showed up.
Then like other person mentioned here, no response to any voice mails. There is no email confirmation or any thing to say what time they will come, very unprofessional company.
I have a infant at home and imagine in Texas summer with ac not cooling. Thank you Sam at Air masters for making us go through this, hope we get some thing this week end.
In defense of Air Master Services
I am totally at odds with the way the viewing display and continuing appearance of long past complaints may be affecting a diligent and hard-working businessman, who in my experience, has always placed himself in a position to help and provide any need necessary to his customer, including a very professional approach and manner. In addition to expressing extra care for the customer, Sam is proven himself consummate in providing a sound trust in his word and promise.
I would encourage anyone who requires their services to contact Sam.
He will accomplish that critical task to your complete satisfaction.
They are a stand-behind company in the utmost degree! Andrew Brentara
The damage continues after the greivience is satisfied...Lets be Fair to the Business
Even after the Air Masters was responsive to solve the customer's problem, the complaint viewing, when customer's pull up his web site, is still showing like it continues or is unresolved. Whats the deal with being fair and right, not to say more hurtful than right can find excuse to exist further in this case.
I have be come an advocate/customer of Air Master just to stand in the gap of defense and understanding. I would like to see the Viewing to reflect the change or be put in a file that does not continue to hurt his business advertisement by being unfair.
Air masters services
Air Masters has been a life saver for me for the last five years. I will only allow this company to service my heater and air conditioner.
I've never been over priced like other companies. Service was always friendly and professional. I was alway shown the part that was broken or replaced. I can always count on Air Masters good service.
And I am an African American woman and never have felt any racial bias or stigma against me. I was just another costomer. All the technicians were friendly and respectful.
They did their job and the results were always very good. I would reccommend Air Masters Services to my family or friends.
Air Master Services Houston; Very poor service, and rude to boot
August 20, 2009
Mr. Sam Muqattash, Owner
AirMaster Services
10333 Harwin Drive #541
Houston TX 77036
And
1311 Pine Mills Drive
Richmond, TX 77469
(281) 650-****
K1air@***.com
http://airmastersvc.trustab.org
Re: George Saleh – subcontractor for AirMaster Services
License # TACLB 19809-C
Dear Mr. Muqattash:
Last month in July, I had an air conditioning emergency and was referred to George Saleh who installed a new air conditioning unit for $2,600, which I paid for in full at the time of service. Just last week on Sunday, August 16th my air conditioning stopped working and I placed a service call to Mr. Saleh. Within a couple of hours he arrived and determined that the problem was a fuse which he replaced at a cost of $120. At the same time my sister asked Mr. Saleh for the part he replaced. Mr. Saleh bristled at the request and became angry and raised his voice and pointed his finger at her, talking about how long he has been in business and saying that he is a member of the BBB. My sister responded by ordering Mr. Saleh not to point his finger at her. Obviously there was a negative charge in the air after this exchange.
Nevertheless I (the customer who has paid this man close to $3,000 in the past month) went on to give Mr. Saleh his check and he left. At that point the a/c was working so I left the house. I returned a couple of hours later only to learn that the air conditioning had shut off shortly after I left the house. I immediately called Mr. Saleh and he said he was no longer in the area, and that he would return the next morning at 9 am. Mr. Saleh never showed up at 9 am, nor did he return any of my voice mail messages that I left on both his phone numbers. He did pick up his phone however when my sister called him on her cell phone (which doesn't show a number he was familiar with) and said he would arrive at the house between 5 and 6 pm. He never arrived nor did he ever call to offer an explanation. This is the complaint!!!
I finally had to call someone else to come in and look into my problem.
Mr. Saleh only appears to be interested in getting the money and doesn't seem to understand the art of customer service at all.
Dana Wallace
cc: Better Business Bureau
1333 West Loop South, Suite 1200
Houston, Texas 77027
(713* 686-****
bbbinfo@***.org
P.S.
My sister wanted to add her own note:
As African Americans, it is a common to encounter contemptuous behavior from all sectors, foreign born included. In trying to deconstruct that finger pointing, enragement incident, I did a little research on Jordan (where Mr. Saleh hails from) and quickly pulled up an article illustrating what disregard Jordanian men have for their own women. Factoring in what might be an added degree of disdain for African descended people which most foreign borns either carry with them from their own culture or quickly learn upon arriving in America, could possibly be the reason for such arrogance and rudeness – a real outstanding display of unprofessionalism.
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Never heard of them.