Air Malta
Air Malta Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Air Malta has 1.6 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: 200 euro, Baggage allowance option upon booking, Cheap alternative.
Cons: Aufloesung der fluggesellschaft, Awful customer service if you need to change, Difficult to reach customer service and not helpful at all.Recent recommendations regarding this business are as follows: "review the fine lines on website", "Don't book with Air Malta", "I would not recommend this airline because they are very difficult to reach when you need assistance. I had to buy a sim card for 45 Euro just to call them in Paris because they do not have staff at the airport in CDG in Paris and then I was told that I have to buy another ticket to the same destination. The first ticket was business class and I should have been able to get another ticket without having to purchase one. It is bad enough to miss the flight when you are sitting right at the listed gate.", "Never book a flight with Air Malta".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Air Malta has 1.6 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: 200 euro, Baggage allowance option upon booking, Cheap alternative.
Cons: Aufloesung der fluggesellschaft, Awful customer service if you need to change, Difficult to reach customer service and not helpful at all.Recent recommendations regarding this business are as follows: "review the fine lines on website", "Don't book with Air Malta", "I would not recommend this airline because they are very difficult to reach when you need assistance. I had to buy a sim card for 45 Euro just to call them in Paris because they do not have staff at the airport in CDG in Paris and then I was told that I have to buy another ticket to the same destination. The first ticket was business class and I should have been able to get another ticket without having to purchase one. It is bad enough to miss the flight when you are sitting right at the listed gate.", "Never book a flight with Air Malta".
Most users ask Air Malta for the refund as a solution to their issues.
Consumers are not pleased with Additional Fees and Additional Services. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Booked incorrect date - my error
Dear Malta Air,
I erroneously booked my ticket for an incorrect date:
BOOKING REFERENCE: KHGZUG
London-Malta
Depart Terminal 4 11:25 (LHR).
Tuesday, 26 Nov 2024
Seat 12A
Document Number 643-216****461, flight $117.00
Document Number 643-440****001 Seat LHR-MLA $8.00
Your website was freezing up and completing the ticket online was confusing and honestly, I wasn't even sure that had.
I tried online to change the date to Wednesday 27 November but I was unable to.
I am flying RDU- LHR on 26 Nov, arriving at 10:00am.
There is no way that I could make a connection on Malta Air the same morning.
I apologize for the confusion on my end and wonder if there is any thing I can do to apply this as a credit towards another ticket.
Please advise!
Thank you,
Lisabeth Jill Hawkins
jillhawkins2015@***.com
+191*****
Preferred solution: I would like to exchange this purchase for the following day: Wednesday 27 Nov 2024 Booking REFERENCE: KHGZUG
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Verspätung Gepäck
Sehr geehrte Damen und Herren,
hiermit möchte ich eine Entschädigung für die Unannehmlichkeiten anfordern, die mir durch den Verlust meines Koffers entstanden sind, welcher aufgrund eines Fehlers eines Ihrer Mitarbeiter vergessen wurde und erst zwei Tage verspätet in Malta ankam. Dieser Mitarbeiter am Schalter bei der Gepäckaufgabe in Wien war nicht kompetent und wirkte sehr genervt von seiner Arbeit! Zudem musste ich erheblichen Aufwand betreiben, um meinen Koffer persönlich am Flughafen Malta abzuholen.
Am 06.07.2024 bin ich mit KM MALTA AIRLINES von Wien nach Malta geflogen. Bei meiner Ankunft musste ich feststellen, dass mein Koffer nicht am Gepäckband war. Nach Rücksprache mit Ihrem Bodenpersonal wurde mir mitgeteilt, dass mein Gepäck aufgrund eines Versehens eines Mitarbeiters nicht in das Flugzeug geladen wurde.
Erst nach zwei Tagen wurde mein Koffer schließlich gefunden und ich erhielt die Mitteilung, dass ich ihn am Flughafen in Malta abholen könne. Diese Situation verursachte nicht nur erhebliche Unannehmlichkeiten, sondern auch zusätzliche Kosten und Zeitaufwand für die Abholung des Koffers.
Im Detail fordere ich folgende Entschädigungen:
1. **Kompensation für den verspäteten Erhalt des Gepäcks**: Zwei Tage ohne Zugang zu meinen persönlichen Gegenständen und Kleidungsstücken haben erhebliche Unannehmlichkeiten verursacht.
2. **Erstattung der entstandenen Kosten und Aufwände für die Selbstabholung**: Fahrtkosten zum Flughafen und zurück, Parkgebühren am Flughafen und Zeitaufwand für die Abholung.
3. **Erstattung für notwendige Ersatzkäufe**: Da ich ohne mein Gepäck war, musste ich in Malta notwendige Kleidungsstücke und Toilettenartikel kaufen, um meinen Aufenthalt fortsetzen zu können.
4. **Erstattung für zusätzliche Kommunikationskosten**: Mehrere Anrufe und E-Mails an die Gepäckermittlungsstelle, um den Verbleib meines Koffers zu klären, haben zusätzliche Kosten verursacht.
5. **Entschädigung für den entgangenen Urlaubsgenuss**: Die ersten zwei Tage meines Aufenthalts in Malta waren stark beeinträchtigt, da ich ohne meine persönlichen Gegenstände war und viel Zeit mit der Klärung des Gepäckverlustes verbringen musste.
Ich bitte um eine zeitnahe Rückmeldung und eine angemessene Entschädigung für die entstandenen Unannehmlichkeiten und zusätzlichen Kosten.
Mit freundlichen Grüßen,
[Haselhofer Sonja]
[Gartenstraße 9]
[ Stadt Haag, 3350]
[sonja.haselhofer@***.at]
[+43 676/383****]
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Verified Reviewer
Resolved: Bagage
Hello, we added 2 bags but an error occurred, we then tried again and the transaction worked but 4 bags were checked instead of 2 which makes a total of 80 euros instead of 40 euros for our 2 bags, can you cancel the 2 extra bags please?
company reference LFWQNE
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Customer service
Company fixed the issue and I have been provided with apology. We called for the 6th time and the employee resoved the issue without any problem
In order to change your flight YOU SHOULD ONLY CALL and that in 2024. Called 3 times, paid a lot for connecting.
The payment didn't get through for unknown reason (as they confirmed; problems with their payment procedure). Still didn't change the flights and no way to contact them. The 4th time I was the first caller online and after 10 minutes I had to hang up.
Awful customer service.. never had it with other companies.
- Awful customer service if you need to change
Preferred solution: Change of flight upon payment
User's recommendation: Don't book with Air Malta
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Halle-Vilvoorde, Flemish Region
Lost wheel on suitcase
I had a lost wheel on my suitcase on a flight from Brussels to Malta on June 3, 2024. I filled in a damage report and sent it in.
They received it and the number is 00021105. But since then, I haven't heard anything from you.
- 200 euro
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mauregard, Ile-De-France
Missed Flight Due to Gate Change not announced
Hello,
I was due to take a flight from Paris, France on April 23rd at 9:50 a.m. from gate 52, but it was changed at the last minute, and I was not notified and consequently missed the flight. I had to buy a SIM card to call your office from Paris, where I was told that I had to buy another ticket. However, my original ticket should have been covered, as it was business class. They insisted I had to buy another ticket for the flight that left that evening. I went ahead and bought another ticket under the belief that my original fare would be refunded. I can provide additional information once I am contacted. I would like to reach an amicable resolution to this situation. Usually, when a flight is missed, especially for a business class ticket, you can rebook without having to buy another ticket. I look forward to hearing from you.
Thank you,
Shareese
- Difficult to reach customer service and not helpful at all
Preferred solution: Full refund
User's recommendation: I would not recommend this airline because they are very difficult to reach when you need assistance. I had to buy a sim card for 45 Euro just to call them in Paris because they do not have staff at the airport in CDG in Paris and then I was told that I have to buy another ticket to the same destination. The first ticket was business class and I should have been able to get another ticket without having to purchase one. It is bad enough to miss the flight when you are sitting right at the listed gate.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not able to pay for seats or luggage on website
I am not able to pay for my seats or luggage on your website. My flights are also non-refundable. What is a customer supposed to do if they purchase tickets and can't reserve the seats or pay for luggage in advance?
- Cheap alternative
- Horrible website and customer service
Preferred solution: I just want to pay for my seats and luggage
User's recommendation: review the fine lines on website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Baggage check in confirmation
I'll be traveling from Rome to Malta and when I try to manage my booking to add a luggage allowance, it doesn't give me the option. I would just like to know if I can arrange payment for a check-in bag at the airport. I have 2 bags for 2 people, 30kg each.
Thank you.
- Baggage allowance option upon booking
Preferred solution: Just confirming I can check in 30kg luggage at the airport and pay the fee there as it’s not included on my flight booking
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hounslow, England
Stornierung der Flüge ohne Info
Wir haben über Opodo drei Flüge bei Ihnen gebucht, bereits im Juli 2023. Diese wurden anscheinend im November 2023 storniert, uns hat man aber NICHT informiert.
Somit standen wir am 30.04.24 am Flughafen München und standen nicht auf der Passagierliste. Dadurch sind uns enorme Kosten entstanden.
Gerne erwarte ich Ihr Feedback innerhalb einer Woche. MfG Nicole Wilfinger
- Wenn sie fliegen alles okay
- Aufloesung der fluggesellschaft
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Delay flight
Most worst airline in the whole world never book a flight with Air Malta no costumer service no nothing
Preferred solution: Full refund
User's recommendation: Never book a flight with Air Malta
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I will never buy from this company yet. One thing is they deliver it to the wrong place, and I try to talk to them about it over and over.
I've been doing this for like 3 days. I even sent them pictures showing that it was not my apartment. They delivered it to. It was another apartment mine's a long way, this one doesn't have a hallway.
It's got 2 doors when like going down a hallway, but there's no hallway at the store and then mine's all the way down, it's long and and needs to be fixed. Not until you fix this problem.Will I ever buy for you or my friends will not my email