New Reviewer

Airline finds passengers unimportant

If you need assistance from Air Italy - do not expect it to be provided. When there is an opportunity to provide customer service - Air Italy ignores it. Required early boarding (arthritis in knees)- needed to ask - repeatedly/and then grilled by airline security - as if I had an evil intent. Request for special meal? So special - could not be eaten. If there are other travel options - seize the opportunity!
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ID
#1672870 Review #1672870 is a subjective opinion of poster.
Service
Air Italy Customer Care
Cons
  • Absence of customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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