Be careful Purchased filters got a confirmation then received an email my order wasnt complete. Tried to contact air doctor to find out problems and ended up talking to pay pal. They were rude and extremely unhelpful, tried to call again and spoke with someone who could not speak English and then when I didnt understand they hung up. Not sure if I am getting my filters or not. Definitely not calling again. Worst customer service I have encountered in along time.

User's recommendation: No customer service.

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#3725757 Review #3725757 is a subjective opinion of poster.
Medford, Oregon

Chinese product along with no customer service.

I ordered 2 Air Doctor air cleaners because of a special price and the advertising of being the most effective air cleaner. I did not receive a receipt or thank you or any tracking numbers or expected ship date. Several days went by, and I wrote and requested the information. Of course no reply. Several mails later I had a reply the units were shipped. When they arrived one of the units had been used along with damaged and missing parts. Again I sent mail waiting on a reply. I requested a price adjustment and to be sent the missing part. Pictures were also sent. I receive an email telling me I'm on my own to send the damaged unit back and pay shipping. I tried to explain I am a handicapped vet and am unable to reship their damaged junk. I did receive a message that a new unit would be sent and tracking info would follow....never happened.

User's recommendation: Ask where the item is made and see how promptly you receive any replies.

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#2391786 Review #2391786 is a subjective opinion of poster.
Cathedral City, California

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