Air Compressors Direct Reviews

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New Reviewer

Great customer service

When the compressor I ordered arrived the box was really beat up and the unit had some damage. After contacting ACD and a little back and forth they sent me a shipping label to return damaged unit and a few days later the replacement showed up in perfect shape. I realized this was totally on the shipper but ACD stood behind their wanting me to be satisfied with my purchase, their customer service was great! Dont hesitate to buy from Air Compressor Direct.

User's recommendation: Great company!

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ID
#3080795 Review #3080795 is a subjective opinion of poster.
Location
Casa Grande, Arizona
New Reviewer

Shady buisness that lie on a pretty website.

Website with smiling employees with names attached like they are there to call you and help. Truth is it's just a scam one man drop ship show from a basement appartment. Worst "company" customer service in the world. Actually non existent. After spending thousands of dollars on a compressor and accessories they shipped oil in a box that when arrived was broken and spilled all over and contaminated the compressor air filters. Emails were sent and photos were sent but refused to respond but took no issue taking my money. I'm not the only only one who was a fool to deal with these nasty money grab basement dwellers. Reported to BBB and state attorney general's office. Oh ya must be due to COVID-19 situation, common buisness excuse. Stay away.

User's recommendation: Stay away.

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ID
#2512696 Review #2512696 is a subjective opinion of poster.
Pros
  • Nice website
Cons
  • Non exisiting customer service
Preferred solution
Let the company propose a solution

Shipping nightmare

Two weeks to receive a compressor that they advertise as being shipped in 3-5 days, Don't know if Roadrunner Transportation or who is so *** slow the pony express could have delivered sooner. then come to find out it was sitting at dock less than 30 miles from me for 5 days through they're extra long fourth of July weekend. In the mean time my entire shop is shut down because of some lazy *** person who lied to me about when they received it. Go to a distributor to buy and get it when you want these *** transport companies are *** that care less about the freight or the consignor than they do about themselves Roadrunner sucks!!!!!!
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ID
#1071581 Review #1071581 is a subjective opinion of poster.
Product
Schulz Of America Air Compressor
Pros
  • Price
Cons
  • Delivery company sucks
Reason of review
Problem with delivery
Loss
$3000
Preferred solution
Let the company propose a solution
New Reviewer

Poor Quality, Terrible Customer Service, Extremely shady wording on the site that dupes buyers.

They got me too with the same "We don't warranty any of our compressors, talk to the manufacturer." Because it was a "online sales only compressor with an HOP serial number, it is up to the seller to make good." So the factory warranty is different if you buy it from ACD. Mine was not damaged in any way, it just had no bearings in the electric motor when built. I bought it from ACD, my credit card statement says ACD, I paid ACD for the shipping and extended warranty. Who should replace my brand new worthless compressor? Also says "Ships in 2-5 Business Days" in BIG BOLD green font, and then under it in small print it says it ships directly from the manufacturer. It took me a month to get it and they blamed it on the manufacturer, and ACD's own shipping company. It's like they knowingly put there "go to" excuse on the page in small print. I should have just bought it at Lowe's and paid the sales tax. I could have taken it back and got a new one the same day.
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2 comments
#1555379

And sounds like crooks. Thxxx for the heads up...will stay far away

#2004900
@PissedConsumer1555379

Thief's

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ID
#725865 Review #725865 is a subjective opinion of poster.
Location
Plano, Texas
Reason of review
Poor customer service
Loss
$739
Preferred solution
Deliver product or service ordered

Will Not Refund Price for Broken Item

This is a terrible if not fraudulent company. I bought a tire inflator with free shipping. I received it and it didn't work. I called them and was told that I had to pay return shipping, which is alright, but not the best customer service. I also would have to pay their shipping charge of over $8. They would refund the original cost less their shipping charge if the item was in new condition. I'm sure if I return it, they will claim I damaged or used it (I did try to use it.) and not refund anything. Then they will restock it and sell it to someone else. I'm going to call the manufacturer and see if they can fix or replace it under warranty.
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ID
#476580 Review #476580 is a subjective opinion of poster.
New Reviewer

Compressor Direct Has Riped Me Off

Hi,my name is ryan,last year my mom and i bought a new air compressor for my father for christmas in november,so it was a suprise,we ordered from air compressors direct,sounded like a good deal and there prices were awsome,so we paid with credit card and sent the order,so that is the great part,now the air compressor took awhile to get to my job,were i could unload it,when it should up the driver of the truck company had explained that he was in a hurry and had to get this off his truck asap,but at the same time i was at work and on the clock and it was freezing outside and i had to inspect the unit for any damage?yeah so ripped alittle plastic away from carton and everything looked ok,saw a few of the metal fins on the belt guard a little bent and said to the driver about it,he said let me see,looks like a screw driver will fix that,he asked if i wanted to report it or just take care of it myself,so with christmas just three weeks away,i told him dont worry about it we will fix,if this is no big deal,well after christmas morning,my father wants to hook up his new compressor,we repaired the bent wire on the belt guard and hooked up,and the compressor made a loud clung noise and that was it,now i moved this unit off the trucking company truck and to my house were it was stored until christmas and i has 4 guys not including myself load this on a low boy trailer,and then it sat on the trailer until christmas in the garage covered,so it didnt fall,nothingn hit it will sitting and waiting for christmas! So heres the good part AKA the ripp off,the compressor pump was extremely damaged and the internal bearings were destroyed,the repair shop said it looks like a forklift had hit it right into the area were the pulley is,and looked like someone put alittle paint there to hide,now looking at this quickly at work and not having anywere to hook this up till christmas,how is someone supposed to know that this had issues,the truck driver assured me that if there was any issues that compressors direct would make good on there items,yeah right! Here we are heading into sept 2010 and nothing has happened,my father has called compressors direct and they will not do anything for them,they are blaming it on they shipper and the shipper is blaming it on them,like children,nice way to do business,this still doesnt fix the compressor! They compressor direct then tells my father he can pay the shipping and repair charges which will be well over 1300.00 dollars,well we paid that much for that pile of scrap steel,so were does a company come from like this and why does the unit come with a sticker on the side of it saying 1year warrenty and why did the trucker/trucking company tell me they will make good on any issues the unit may have? I dont lie and dont like being lied to,these businesses need to grow up and resolve there childish issues between themselves and take care of there customers! So to make a long stroy short DONT BUY FrOM COMPRESSORS DIRECT!!!!!!!if you do you will be sorry,the two to three hundred you save will be your worst investment,my father got for christmas last year a 1300.00 dollar pile of garbage scrap steel thats worth 75.00 at the junkyard,THANKS COMPRSESSORS DIRECT, maybe the little people like my family and the others your business has ripped off will maybe then get some sleep at night. I will do as many of these reviews as i can time permiting and i hope this helps anyone looking to get a real compressor,this year im buying my father one from sears,were i will get treated like a customer and if there are issues they will take of them,and this compressor is 1 horse power less with 5 gallon smaller tank for same price delivered to my home with no shipping charges,something to think about! Remember Compressor Direct its the little people that keep your business going,nobody calls your phone to order and then what?????????? Sincerely,R.R. ONE PISSED OFF CUSTOMER!!
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ID
#196879 Review #196879 is a subjective opinion of poster.
Location
Scranton, Pennsylvania
Loss
$1300

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