Air Canada cancelled my vacation to Dreams Curacao and did not let me know. Here is the kicker. They offered me the same for Feb. 14 but I had to find my own accommodations for the last night for the same price. I cancelled. what a way to treat a customer User's...
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1 comment
#2031986

I can relate to your angst! Friday night found out through aeroplan that our departure date had changed by 3 days.

No mention of hotel changes. Spent 3 hours on hold to be told to have TA contact their support. TA said our booking hadn't changed but spent 2 1/2 hrs on hold to be disconnected and then the rest of the day on hold to be disconnected at ACV's end of day! She and others in her office have been trying for 2 days to get hold of the 'support' department to find out what's going on.

I did find out that the original flight has been cancelled and was advised that they would send my TA my options sometime in the next 2 weeks 'hopefully'. Why our government keeps bailing out this company that can't and haven't provided reasonable customer service is beyond me.

ID
#2632232 Review #2632232 is a subjective opinion of poster.
Location
Timmins, Ontario

Air Canada Vacations Package Review from Barrie, Ontario

I booked my group back in November for my wedding this May 2016. I got word a week or two ago now that Air Canada cancelled the flight to get me to my wedding destination. They offered a different day which my hotel was going to cancel my wedding date because I wasnt going to make it to the mandatory dates I needed to be at the resort for. My invites were already sent off!!! My guests were already booking with other flights basing it around my wedding date. I had to completely cancel with Air Canada and find a completely different date earlier to make it to my own wedding!!!! What a disaster. Do not trust your group bookings especially for your wedding with this company. Its so far in advance and seats already reserved why would you cancel!!! I am less than 4 months out until my wedding now and they cancelled my flight!!!! Never ever again!!!!!
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ID
#771978 Review #771978 is a subjective opinion of poster.
Location
Barrie, Ontario
Reason of review
Not as described/ advertised

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