Cancelled my vacation, did not notify

Air Canada cancelled my vacation to Dreams Curacao and did not let me know. Here is the kicker. They offered me the same for Feb. 14 but I had to find my own accommodations for the last night for the same price. I cancelled. what a way to treat a customer

User's recommendation: Stay away from Air Canada vacations.

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ID
#2632232 Review #2632232 is a subjective opinion of poster.
Location
Timmins, Ontario
New Reviewer

Unable to change email address that is no longer valid

I am unable to update my email address. There is no customer service telephone number to reach.
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ID
#1645786 Review #1645786 is a subjective opinion of poster.
Cons
  • Slow and unfriendly website
Reason of review
Poor customer service
Preferred solution
being able to change my email address on Aircanada Vacations website

Air Canada Vacations Package Review from Barrie, Ontario

I booked my group back in November for my wedding this May 2016. I got word a week or two ago now that Air Canada cancelled the flight to get me to my wedding destination. They offered a different day which my hotel was going to cancel my wedding date because I wasnt going to make it to the mandatory dates I needed to be at the resort for. My invites were already sent off!!! My guests were already booking with other flights basing it around my wedding date. I had to completely cancel with Air Canada and find a completely different date earlier to make it to my own wedding!!!! What a disaster. Do not trust your group bookings especially for your wedding with this company. Its so far in advance and seats already reserved why would you cancel!!! I am less than 4 months out until my wedding now and they cancelled my flight!!!! Never ever again!!!!!
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ID
#771978 Review #771978 is a subjective opinion of poster.
Location
Barrie, Ontario
Reason of review
Not as described/ advertised
New Reviewer

Resolved: Air Canada Vacations sub standard hotel and ground transportation

First, the good. Flights both ways (went to London, England) were good. Now the bad: I accept that I chose the cheapest hotel offering in their packages. However, it turned out that the so called "hotel" was just a hostel, and a poor one. Our bathroom had no toilet paper, we did not receive towels every day, the room had a bed pushed up against one wall, only sheets and a thin dirty looking comforter, hot water only in the morning, dirty floresent strip light on the ceiling and no other light, garbage from previous occupants was in the dresser drawer, no chair to sit on (there wasn't room for one), the included breakfast was very poor. We pre-paid for ground transportation to and from the "hotel". The trip in was fine. The return trip a problem: the pick up company was over an hour late, the driver drove down the wrong side of the road past two police cars, who gave chase and pulled us over. The driver talked his way out of a ticket, but we were subjected to police scrutiny before proceding to the airport. I reported all this to Air Canada Vacations. They contacted the transfer company who completely lied about what happened, and it appears Air Canada belives them and not us! As for the so called hotel, Air Canada denies any respnsibility, has noted our concerns, and offered a $150 credit each (there were two of us) towards a future trip. I do not want a credit,except for a refund of half of the ground transportation. I want Air Canada Vacations to appologise for offering sub-standard accommodations, and to stop listing this facility for future customers.
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Resolved
ID
#730252 Review #730252 is a subjective opinion of poster.
Location
Upper Malagash, Nova Scotia
Pros
  • Flights
Cons
  • Ground transportation
  • Hotel
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

About

Air Canada Vacations Terms of Service
To read more: http://vacations.aircanada.com/en/contact_us/terms_and_conditions
Air Canada Vacations Privacy Policy
The User's session has expired. The User's privacy is of the utmost importance and Air Canada Vacations makes every effort to respect it. The Customer always control the information The Client of Air Canada Vacations provide to Air Canada Vacations when planning The Customer's travels, and how it is used. The following guidelines will explain how The User's information is gathered, protected and used on the Air Canada Vacations Web site. Air Canada Vacations will use The Customer's e-mail address to confirm The User's new membership and any reservations The User book on-line and, send newsletters, if The User of company services wish to receive them. Air Canada Vacations can automatically fill certain sections of The User's travel booking information once The User of Website have indicated The Customer's travel preferences, ticket delivery address, and other personal information. The Client of Air Canada Vacations can purchase vacation packages on the Web site by providing Air Canada Vacations with the billing address, number, type, cardholder name, and expiration date of the credit card The User use when booking on-line.
To read more: http://vacations.aircanada.com/en/contact_us/security_and_privacy
Air Canada Vacations FAQ
The User's session has expired. The Client's search may take a few minutes. These are the most frequently asked questions about Air Canada Vacations' products and services. The security of The Client's credit card transaction on aircanadavacations.com is protected by SSL encryption technology and private network security protocols. Yes, in order to provide The Client with a better user experience. Yes, The Client can pay with up to four credit cards when making a booking online or over the phone. Air Canada Vacations offers convenient online booking tools to help The Client book The Customer's vacation. Just search for the Air Canada Rouge destination of The Customer's choice, and proceed to booking The User's vacation package or flight. Dont worry, both Air Canada flights and Air Canada Rouge flights will be shown clearly on the package details page. Yes, The User's standard benefits will apply.
To read more: http://vacations.aircanada.com/en/travel_information/faq
Air Canada Vacations Pros and Cons

Pros: Flights

Cons: Slow and unfriendly website, Ground transportation

Summary

Air Canada Vacations is a tour operator which specializes in leisure travel packages sales. The company was founded in 1981. Its headquarters is based in Montreal, Quebec, Canada. Air Canada Vacations offers cruises and tours to more than 100 destinations in the Caribbean, the USA, Europe, Asia, Central & South America. The company also provides Deluxe, Non-Medical, Classic Medical, Travel within Canada, and Cancellation & Interruption travel insurance plans. Customers can book packages, flights, and hotels online on the company website. There are Last Minute Deals with bonuses and discounts. Air Canada Vacations has group travel & destination weddings option. Available payment options are Visa, MasterCard, and American Express.

Air Canada Vacations reviews and complaints

Air Canada Vacations is ranked 119 out of 825 in Travel Agencies category

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