map-marker Austin, Texas


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RUN AWAY. DO NOT BELIEVE IN THE FAKE REVIEWS. This is one of the most dishonest and uncaring company i have ever dealt with. I'm shocked that such business practice exists and is legal. My move was contracted to Air1 Moving & Storage. The day of move, I have three movers from Air1 come to move and two of them does not speak english. BELIEVE ME THEY DON'T LOOK PROFESSIONALS LIKE IN THE VIDEO THEY HAVE HERE. My move was supposed to be estimated by weight, but on the day of pickup they said it would have to be by volume. So, they randomly predicted the volume of my move and said i was more that 100 cubic ft over than what was estimated. The movers did not look and work like professional movers at all. So they charged me $550 extra for the move. They made me pay the remaining half of the total and said that i would have to pay $900 remaining when my stuff arrives. 5 days from when they picked up my stuff they still haven't moved it from my warehouse. I had to call Air1Moving to get the status. Air1 had now contracted my move to Move Experts. 10 days afer the pickup, they call me and tells me my remaining total is $950 and is not $900. Either pay the $50 more or they would not deliver my stuff. I had to agree to their THUG request since i was already sleeping on floor. Now, the day of delivery this truck driver picked up two non english speaking Mexicans from home depot or somewhere to deliver my stuff. They did not understand a word i said. The truck was packed VERY POORLY(PICS INCLUDED) with other people stuff over my stuff. They broke my bicycle, vacuum, crib, bed, lamps. So, they basically charged me for full packing service and sent two UNKNOWN MEXICANS to deliver my stuff. The Mexicans were afraid that the truck driver (ninja moving) would not pay them and were making sure that he does not run away. While moving my crib, they dropped it and dented it badly as well. Fragile boxes were put UPSIDE DOWN in truck as well as in my room. My TV was put flat on the truck with some other peoples stuff on top. I had to instruct the Mexicans who did not speak english on how to assemble my furniture. THEY DID NOT HAVE NECESSARY TOOLS TO PUT MY FURNITURE TOGETHER. THEY WERE ASKING ME FOR IT. They almost broke my TV when trying to assemble. I let them go and assembled on my own. I HAD TO STAY OUTSIDE WITH THE TRUCK DIRVER TO TELL WHAT STUFF WAS MINE AND WHAT WAS NOT. Oh man.. I'm boiling up even when i think about it now. They also did not assemble my crib back and LOST all the screws for it. So, my child is right now sleeping with me on my bed. The truck driver again charged me $75 extra saying that it was a long carry when he had not even brought professional movers. The whole time, AIR1 MOVING extorted me to either pay more money or i would not get my stuff. Do not believe in the ratings they have or anything they say. RUN AWAY.
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Reason of review:
Poor customer service

Preferred solution: Full refund


I can relate. Similar thing happened to us with Swift moving systems.

Our total loss between over charges, damages and lost items was $7400.

We didn't get a dime from them. Crooked as can be.


Would highly recommend that you file a complaint with the Central Texas BBB, and consider contacting KVUE (Defenders) or KXAN. They would probably love a story like this, and it would help get the word out. It might help you get a better outcome as well.

Not a fun thing to go through, especially when you have a little one.

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Khyree Lyu
map-marker California, United States


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They showed up a day early to pick up our stuff, causing my wife and I both to miss an unexpected day of work, they then charged us $500 more than they quoted us and then took over 28 days to deliver the stuff, which they still haven't done. They quoted us 14 -18 days. They hung up on us constantly when trying to get status on our move. They kept lying and saying it was on the way, when come to find out it never left. This was the worst experience ever. Run very far away from this company.
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  • Reliability
  • Customer service
  • Dishonesty
Reason of review:
Awful customer service, not delivered yet and they only take cash payments.

Preferred solution: Price reduction


Kevin, contact me asap please. Had similar experience.

Our stuff is still not delivered (5 weeks) plus charged us way more after packing.

Need to take action.

reply icon Replying to comment of Guest-885638

File BBB complaint and do not remove until they discount your move accordingly. They pride themselves on the fake BBB rating that they pay people to settle on and pay for their ratings. I was not able to get anywhere else with these people even after speaking with the managers of the company.

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map-marker Hickory, North Carolina

Air 1 Moving, *** of the Earth

If I could give them 0 stars I would, and let me start by saying READ THESE REVIEWS BEFORE HIRING THEM, YOU WILL THANK US!! This is the worse moving company on the face of the earth and here is my experience. My father dealt with this move and booking and they lured him in with a 1600 dollar estimate, we were moving from california back to florida and our first move was around 3950, in california we threw away alot, left a lot of furniture to the people at the apartment building we were living in and had half of what we started with figuring the 1600 was justified. The movers came, and they loved the word estimate, they couldn't give us an actual price, everything was an "estimate" not to mention they charged 75 dollars for stairs, and since some of the stuff was in storage downstairs 1 level down that was another 75 dollars. Although the whole time they used the elevator, for the extra 150, I should have told them the elevators were off limits since I'm paying for their use of stairs. Finally after everything was in their truck they finally agreed to a guaranteed price with the exclusion of the truck being a certain distance from the destination and if their were stairs which we already stated, yes, there are. The price we signed to was 2275 and they left figuring it was on it's way to florida as were we. Seven days later. My father and I are in atlanta on our road trip back to florida giving the driver plenty of time to reach the destination. Wanting to plan for Isaac, and the rest of our trip to make it in time we called up Air 1 Moving to find out when it will be delivered to make sure we were there with plenty of time to prepare both our apartment to receive everything, the apartment office, etc. I like to be fully prepared in everything that I do. When we finally got a hold of someone, Vicki, she told us not only has our stuff not shipped yet to the destination, but we still owed me over 2400 dollars. Now we already gave them 20% starting, 40% at pickup...where did this 2400 come from? Well she claims that the driver who we met in California made a mathematical error and that 2275 was impossible a price and if we brought them to court, the court would obviously side with them. Strange logic being that we had a signed guaranteed agreement that minus stairs and accessibility, that the final price could not exceed 2275. After much arguing, she said she would look into it and that our stuff would ship the 1st of september and be there between the 7-9. Another Seven days later. We are now in Orlando, Fl staying at the Royal Plaza hotel enjoying that we are finally home. We call up Air 1 Moving again, now we are talking to Adele, making sure we know when our things will arrive since the window is between the 7-9 of September and they've made it very clear that if we are not there to greet the driver, it will be an extra 200 dollars for every hour he waits. Adele, says sorry but your things have not shipped yet and she doesn't know where we had this notion that it would be delivered and that we still owed over 2000 dollars and that Vicki would get back to us. By the way, they love the term, we will call you right back, call you right back means you'll have to keep calling them till you get the person that said was going to call you. Also, if they tell you a few days, it means they are buying time for themselves to hold off your delivery for as long as possible till you are extremely desperate and have to agree to anything that they ask for...or you'll be sleeping on the floor of your apartment, or house. Anyways, our hotel stay went from 10 days to now 18 days and we can't extend anymore for that deal so Adele, finally tells us that our things will ship as soon as they can and will arrive between the 15-17 of September. Good because our check out for the hotel is the 18th and will have no place to sleep, my father is 71, don't think the floor will be too good on his back. Days go by still aruging about the price and out of their nonexistant hearts agree on 3100 dollars, stairs included and being that we checked with the people at our apartment complex about movers, 18 wheelers, right path to take, etc. Accessibility wasn't an issue, like I said, I am always prepared. Day of the move...-thunder crashes and evil music- The driver gets here and we are leading him in to the complex and just before the gate goes, I can't make that this point we're going, what are you talking about hundreds of other trucks and movers have come in and out without a sweat, what's the problem? Well, it could damage the truck or I could jump a curb or hit a tree branch, I just don't want to do it. Now that was the last straw and my father and I blow up at this guy saying, we've talked to everyone, the office manager of the complex, the sales people, other people who have moved in and the head of maintenance and they all said, "18-wheeler, no problem, we get them all the time." My father is now cursing at him and this guy is cursing back, at a customer. I'm looking for something to write on in the back of my car to take down this guys information and I had an umbrella in hand and he calls the cops and tells them I have a bat. Three cop cars show up and the cop is freaking out going where is the bat, where is the bat, well I don't have a bat but I have a golf club, but it's in the moving truck. Now Air 1 Moving hired two guys off of craigslist to help with the move and they offer to use their truck to take stuff from the giant truck to our place. Let me tell you these two guys busted their butts and what did Air 1 Moving do. They threatened us by saying either you sign these documents saying we paid in full and all of our inventory is here or they'll take it to storage and we'll have to get our own truck and move it ourselves. Now the truck isn't even inside the apartment complex it's on the outside and the movers from Air 1 are just putting the stuff on the street and were really worried about their blankets, so worried that our mattresses that we declined bags for and said that blankets would be fine, they took the blankets off and dragged them onto a dirty truck bed and all over the floors. Boxes were crushed, my father's bed was scratched up, my trunk was destroyed and these guys were supposed to put the beds back together and never did, in fact once they got everything off of the truck they jumped back into the truck as fast as possible and left all of my stuff on the street for these other two guys from craigslist to pick it up and bring it to the apartment. If they had helped, things would have been finished in no time but these two guys worked themselves to death and even I was moving stuff back and forth and up stairs to the point where I nearly passed out. The people at Air 1 Moving did nothing, our beds were not built and all I can say in the end, between the extended hotel stay do to lies of delievery time, the hostile and unprofessional attitudes of their employees, the lies and deceit of price and services Why would anyone in their right mind do business with these people. PLEASE for your own sake, the sake of your family, your friends and everyone around you DO NOT DO BUSINESS WITH THESE PEOPLE. They will lie to you, cheat you and make your life completely miserable and in the end you will pay double what the original estimate was, and it will double after that with fees and double again when you realize everything you must replace since most of your things will probably get damaged. Pick any other mover instead of these, even if they are more money you will get your items in the same state as they left, courteous employees working for you and the benefit of great service without the worry of being scammed. If someone says you should call Air 1 Moving JUST SAY NO!
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tcpillow P
map-marker Los Angeles, California

BEWARE...Air 1 Moving & storage

Let me first say my first impression was a good one Bobbie the sales rep was a very pleasant person to work with! With that being said...I have nothing else nice to say about this company. They were ABSOLUTELY THE WORSE COMPANY I'VE EVER DEALT WITH. It started with them coming to pack me up and stating that they needed to charge an additional fee because it was more than they anticipated...even though when they went through the checklist it was accurate. I relented an settled on addl 1k. They came back the next day to pack me and started talking about addl charges...I said absolutely NOT!!! The car company they contracted out with came to pick up my car...said they would deliver in 3 business days and would call 24hrs in advance. I called the company on 2nd business today to alert them I'd not heard from the shippers...was promised a call back no call back. called the next day was told the shipper was trying to contact me but had my old house number (YES THE ONE I MOVED OUT OF...) even though I had given them two cell numbers. The car shipper then called me said they were trying to reach me for 2 days on old house number and called the company...spoke to the same people I spoke to and was told they would call them back...they also received NO CALL BACK!! The shipper then told me someone needed to pay for his gas and it should be Air 1...they went back & forth for 2 days...meanwhile my car was being held hostage. I relented again and paid the $150 for gas...was told by the car shipper to dispute the amount on my AMEX because it was their fault. Air 1 says we'll get your money from auto shipper because it's their fault. Well I'm still short $150. Whew...on to the next item. The driver calls...."I have your household goods...I'm at your gate...can't make turn in truck...we may need to transfer to smaller truck...and charge will be addl $800". REALLY, REALLY, ABSOLUTELY NOT....WILL NOT GIVE YOU *** ANOTHER DIME!!! Okay...we have another hostage situation!!! Not doing this time called 911...driver says I don't unload for police...don't really care if you call. Police arrived...showed them agreement with balance and cashier's check for balance. Explained HOA said they always have trailers make deliveries. Driver says I don't want to try it (later found out why) not gonna try it...stalemate!!! Cop states this is unfair...but out of my hands this is a civil matter. Once again I relented...paid $800 on Amex figuring I can dispute. *** wanted me to sign doc stating would not dispute...absolutely not!! Finally they statement on receipt. They started to unload. Remember earlier when I stated I understood why he did not want to try to make the turn...well I found out two hours into the delivery. The main driver had been indulging in some type of alcoholic beverage w/i 2 hours he became belligerent. The other guys were doing the work and he stayed in the cab. He kept coming into the house at times he was nice and at times he was very nasty. I suspected he suffered from some type of mental defect until I got a whiff of him...he reeked of liquor. Then one of the other guys walked by me...he too reeked of liquor!! In the process a 32 in Sony TV got busted, several items were damaged and or lost!! In summary I would not recommend this moving company to my worst enemy!!
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