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Awful apartments worse customer service

The condition of the doors and windows at this apartment complex stands as a stark symbol of the management's lackadaisical attitude towards maintenance and repairs. These crucial elements of any living space are, unfortunately, frequently found to be defective, leading to uncomfortable living conditions and raising serious concerns about safety and security. The management is well-aware of these persistent issues, yet the time it takes for these repairs to be addressed is inexcusably long, often extending to several months. The delay leaves residents to endure cold drafts and potential security risks, a situation that is far from ideal in a place one calls home. The faulty doors and windows not only compromise the comfort and safety of residents but also contribute to increased energy consumption due to heat loss, adding an unnecessary financial burden on the tenants. In summary, the state of the doors and windows at this complex is a distressing issue, indicative of the management's lack of commitment to providing a safe and comfortable living environment. For those considering this complex as a potential home, be prepared for a lengthy wait for essential repairs and the discomfort that comes with it.

User's recommendation: Stay away.

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ID
#4596333 Review #4596333 is a subjective opinion of poster.
Location
Corte Madera, California
Loss
$1500
Preferred solution
Full refund

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New Reviewer

Rent deposit

I paid a deposit of $950 and I moved out on September 2. A neighbor of mine told me that you tenants moved in less than 24 hours after I moved out. However the complex wants to not give me back any deposit or any portion of the deposit and actually wants to charge me I believe 142 more dollars. I do not leave the apartment dirty, and I do not think thatThe wear and tear from living in that unit amounts to that amount.I was a very good tenant I paid every month on time and now Im having a hard time with Covid because Im losing hours with my job. Please let me know what we can do or what options there are. Thank you very much please get back to me at your earliest convenience
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ID
#3019832 Review #3019832 is a subjective opinion of poster.
Location
Reseda, California
Loss
$1142
Preferred solution
Price reduction

Complaint

My mother lives in Royal Crest apartments in North Andover MA. I'm having an issue with something over there, and I'm getting nowhere with Royal Crest. I thought I would contact you people to help with my problem, but can't get anyone on the phone. I'm finding Aimco to be a huge disappointment.

User's recommendation: Don't bother with Royal Crest, or Aimco.

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ID
#3130672 Review #3130672 is a subjective opinion of poster.
Location
Revere, Massachusetts

Got REALLY SICK with MOLD Illness in their apartments