Sam Q Shs

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Verified Reviewer
| map-marker Nashua, New Hampshire

Lease

We have been informed that our current lease will not be renewed, we have been living here for 7 years and we call it home, we were devastated by the non renewal notice. My son was born during our stay here and he is 4 years old now and over occupancy was never an issue in the last 4 years. Cost and agony of moving plus kids losing there current school is really devastating. Can we have someone look into this matter?
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Preferred solution: Lease renewal

Chris B Ljm

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Verified Reviewer
| map-marker Corte Madera, California

Awful apartments worse customer service

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The condition of the doors and windows at this apartment complex stands as a stark symbol of the management's lackadaisical attitude towards maintenance and repairs. These crucial elements of any living space are, unfortunately, frequently found to be defective, leading to uncomfortable living conditions and raising serious concerns about safety and security. The management is well-aware of these persistent issues, yet the time it takes for these repairs to be addressed is inexcusably long, often extending to several months. The delay leaves residents to endure cold drafts and potential security risks, a situation that is far from ideal in a place one calls home. The faulty doors and windows not only compromise the comfort and safety of residents but also contribute to increased energy consumption due to heat loss, adding an unnecessary financial burden on the tenants. In summary, the state of the doors and windows at this complex is a distressing issue, indicative of the management's lack of commitment to providing a safe and comfortable living environment. For those considering this complex as a potential home, be prepared for a lengthy wait for essential repairs and the discomfort that comes with it.
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Loss:
$1500

Preferred solution: Full refund

User's recommendation: Stay away

Edd Acv

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Verified Reviewer
| map-marker Reseda, California

Rent deposit

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I paid a deposit of $950 and I moved out on September 2. A neighbor of mine told me that you tenants moved in less than 24 hours after I moved out. However the complex wants to not give me back any deposit or any portion of the deposit and actually wants to charge me I believe 142 more dollars. I do not leave the apartment dirty, and I do not think thatThe wear and tear from living in that unit amounts to that amount.I was a very good tenant I paid every month on time and now Im having a hard time with Covid because Im losing hours with my job. Please let me know what we can do or what options there are. Thank you very much please get back to me at your earliest convenience
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Loss:
$1142

Preferred solution: Price reduction

Anonymous
map-marker Revere, Massachusetts

Complaint

My mother lives in Royal Crest apartments in North Andover MA. I'm having an issue with something over there, and I'm getting nowhere with Royal Crest. I thought I would contact you people to help with my problem, but can't get anyone on the phone. I'm finding Aimco to be a huge disappointment.
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User's recommendation: Don't bother with Royal Crest, or Aimco

Anonymous
map-marker Alexandria, Virginia

Got REALLY SICK with MOLD Illness in their apartments

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6 years later I am STILL healing from the mold that was in the apartment that I rented from AIMCO. The kids in the apartment above me had nose bleeds from the mold. AIMCO tried to hide the mold in the HVAC by painting over it. I went into this apartment totally healthy. Never had a broken bone and barely sick in my life. I have multiple health issues that I am still doctoring due to this EVIL company.
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User's recommendation: STAY AWAY! SLUMLORD!

Danaee D Utx
map-marker Framingham, Massachusetts

People should know how bad this company is

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If you want to live with mice, cockroaches, broken washing machines, broken security doors, broken elevators, no electricity in the storage unit, homeless living in the building, dirty hallways, leaking ceiling at the entry door, broken exercise equipment, broken screens, missing screens then you will love Bayberry Hill Estates! The management is guaranteed to ignore you and maybe even treat you poorly, as they have with so many others. Do yourself a favor and find a better place than thin horrible place.
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Preferred solution: Apology

User's recommendation: Run away!

Anonymous
map-marker Denver, Colorado

HARASSED BY MANAGMENT AT HERITAGE PARK SR. APTS.

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Aimco - HARASSED BY MANAGMENT AT HERITAGE PARK SR. APTS.
Being a disabled 71 year old woman with Section 8, there aren't very many 'senior' apts. available in San Diego County. Well, unfortunately, because of financial reasons, I was 'forced' to stay at this complex for 13 years. Like one of the other past residents complained here, I was served an 'illegal' 30-day notice to quit without reason. If you are on Section 8, the management has to have a 'reason' to vacate you. It's the law! Fortunately, at this same time, by the grace of God, another opportunity came up for me to move to another apt. complex, which I had been on a waiting list for 3 years. Consequently, I got out right before Christmas! Almost 2 mos. later, I received a billing statement from their 'corporate' office telling me I owed them over $2,000 in damages. What a joke! I was also harassed by their accounting people and even a para-legal to pay up or else!!! I finally had to take them to small claims, and I WON!!! and even got my original $779 security deposit back. But to have to go thru all this was very nerve wracking, and this was all do to retribution by the manager, Michelle Nelson, because I went over her head to complain about 'no parking' for visitors, which she changed 3 times over a period of 2 mos. You cannot complain about ANYTHING, or bug her to get something fixed because you will be TARGETED, and God help you what she will try and do to you. She has been manager for 9 years, and have moved out many residents that didn't deserve her wrath. If I was rich and could afford it, I'd find a lawyer that would have her investigated, and hopefully the information would cause Aimco to fire her on the spot. Please do not subject yourself to this horrible person. She's like a Cheshire cat, all smiles at first; but her claws are very sharp!!! If you want to rent anyway, just be prepared, what you see might not be what you'll get!!! JFYI Aimco insisted on putting in Stadium Led Lights, 4 of them that were aimed directly into my apt. They refused to dim them, or put in less invasive lighting. That was only one of the harassment issues over 9 years!!!Angry
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Reason of review:
Poor customer service
Anonymous
map-marker Fairfax, Virginia

Apartment Investment and Management Company - Aimco Merrill House Apartments Apartment Review from Fairfax, Virginia

Apartment Investment and Management Company - Aimco Merrill House Apartments Apartment Review...
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The leasing staff is very friendly and courteous however, this property is poorly maintained and in need of major renovation. The condition of this apartment at move in was unacceptable. Dingy old appliances, The bathroom sink was clogged, the dishwasher doesn't drain, there are two lighting fixture that were discovered to be broken on the second day, the Ac filters were dirty and the Ac air return were absolutely filthy. I also suspect there may be mold in the Ac/heating system as the apartment has a moldy smell and my family has been coughing, sneezy and stuffy since moving. I'm very dissatisfied with my experience and I would not recommend this place to anyone other than a refugee.
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Reason of review:
Bad quality
Anonymous
map-marker Alexandria, Virginia

Bad Apartments Review

Aimco co is the worst for apartments!!! Broken elevators and terrible cockroac prob in common areas
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Real Estate Expert Talks

What Do Property Management Companies Do @ Interview with Property Management Expert

Nov 27, 2020

Colby Hager, a a real estate investor and home remodeling expert, talks about property management companies, what they are, and how to choose the right property management company.

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Colby Hager
Colby Hager

Colby Hager is an experienced real estate investor with Capstone Homebuyers. He has years of experience in renovating houses, home remodeling, and property management.

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