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Verified Reviewer New Reviewer

No service after repeated calls

2.4
My gas wall furnace went out on Dec 7 2021. I placed a service call on Dec 8. After 3 reschedules a vendor came over and said they did not service the unit. AHS sent another contract number and after 2 reschedules a vendor came in, looked at the unit and left. My calls to the vendor indicated they had informed AHS. My calls to AHS are detailed here. 1. Called on Jan 3. Asked to press 1 for a call back. Waited 24 hours did not receive a call back. 2. Called on Jan 5, waited 30 plus minutes for a representative, who took 8.9 minutes after I gave her details of my problem, to tell me she was past her work schedule but her left notes in the system. She would not be back to work till SATURDAY.do

User's recommendation: Do not use AHS. Their promises are hollow.

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ID
#3236962 Review #3236962 is a subjective opinion of poster.
Location
San Mateo, California
Cons
  • No service
Loss
$400
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Unhappy

1.0
Pay the copay of $100 for services. They send out contractors that will say nothing is wrong after spending less than 10 minutes in your house. I've brought in 2 other contractors to review the situation, both independently agree the items need fixed or replaced. This has happened for 3 service requests. This is a waste of your time and money.

User's recommendation: Don't waste your time or money.

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ID
#2831089 Review #2831089 is a subjective opinion of poster.
Product
American Home Shield Home Warranty
Loss
$300
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Customer service is awful!

2.0
Trying to talk to a supervisor for about a week! Company does not respond back. All they want to do is charge you again for a service already not provided. Try to put the blame on General Electric for service not provided.

User's recommendation: Think twice.

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ID
#2796442 Review #2796442 is a subjective opinion of poster.
Location
Zephyrhills, Florida

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