Agon Swim Company Reviews

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New Reviewer

Check their work. They make mistakes!

I have been a customer of Agon swim for 8 years, during that time they have forgotten to complete parts of my orders. They will usually rush the order after the fact and cover the costs, but this time they really messed up. They forgot to send an invoice for a purchase order. I followed up and they sent the invoice information, and proceeded to charge my debit card. So, they double charged me, since the purchase order was already submitted, and they charged by debit card. The cost was reimbursed when I brought it to their attention, but I was overdrawn and it will take three business days to have access to my money. So, I have to go a while weekend without my funds. When I asked the CEO of the company to rectify this, he said there was nothing more he could do. I will never trust this company with my business again.
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ID
#1777183 Review #1777183 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$1204
Preferred solution
Price reduction
New Reviewer

Careful

Ordered a wrong swim suit....after paying for it and having it shipped...return policy is ridiculous! Not asking for a refund just switch suits. First and last time I will order from Agon. Coach said we don't need to order, not mandatory.
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ID
#1742314 Review #1742314 is a subjective opinion of poster.
Pros
  • Great quality
Cons
  • Exchange policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$45
Preferred solution
Discount to purchase right swim suit
New Reviewer

Changed ink colors didn't match

Agon Swim Company - Changed ink colors didn't match
I have been ordering from this company for 2 different swim teams for almost 10 years!! This year the colors of the suits are different..... so half of the team has old colors and the new team members have the "new" color. It took 3 days for someone to get back to me and only after I emailed and called 3 times and it wasn't even my sales rep that contacted me!! It's my fault because I ordered from the website and not directly over the phone (which I've been doing for the past 3 years) They will replace the order but only after I send the wrong color back......another 2 months later!!! Now what do I do, either half the team doesn't have suits for the first half of the season or go with 2 DRASTICALLY different orange colors in our already "custom" suit. Very poor customer service! If your looking at this company, keep looking!!! https://www.agonswim.com/Default.cfm Its a business page that doesn't allow you to "rate" their businesss.....hmmmm!!
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ID
#1094103 Review #1094103 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Paid for Sizing kit, they addressed it wrong and made me pay for shipping

Paid almost $1000 for a sizing kit. They addressed the package wrong only using half of the address and getting that wrong. Sizing kit never got back to me and I ended up having to pay $130 total because I had to pay for shipping back. They refused to refund the shipping even though it was their error. Told me I was supposed to confirm the shipping address even though that was never relayed to me. They just shipped it out and when the error cropped up (because the tracking service flagged the address error) they blamed me for it and said I should have checked the address. A little too late once it was already sent. We purchased 50 suits from a different company.
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ID
#946431 Review #946431 is a subjective opinion of poster.
Location
Waterford, Ontario
Service
Agon Swim Company Shipping Service
Reason of review
Order processing issue

Agon Swim Company - Shipping Service Review

Custom suits? Joke! I went to a fitting and ordered suit for my child when she arrived it was itty bitty, my child could not even get a leg into her suit! when I told them I wanted to return it they told me I had to pay a fee to restock it and pay for the shipping myself, unless they made a mistake. As far as I'm concerned yes they did make a mistake they gave me a microscopic suit and I paid more than $50 for and now their customer service is no help to me whatsoever. avoid avoid avoid!
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ID
#633561 Review #633561 is a subjective opinion of poster.
Location
Ashburn, Virginia
Service
Agon Swim Company Shipping Service
Reason of review
Not as described/ advertised
New Reviewer

Agon Swim Took My $ And Didn't Send Ordered Goods

Placed order for swimming uniform required by son's school Swim Team. Order never arrived. Contacted Agon Swim Co. Told the order shipped, but Agon couldn't verify. Order never arrived. Requested Agon Swim to re-ship or return my money. Agon representative "Rafa" extremely rude and mean! Refusing to refund or re-ship. Only re-fill order if we paid again for same order. Offered discount on Re-Order. Meaning we would have to pay Twice for the original order. No order, means son kicked off team all because of Agon Swim. My kid suffers for their $#@!&!@ error. Bad.
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ID
#147510 Review #147510 is a subjective opinion of poster.
Location
Atascadero, California

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