New Reviewer

Frustrated w lack of service. Absolutely impossible to reach a representative. Buy any phone. Well, not by AG again even though I like their clothing line. Wanted to apply 10% discount to a large orde

2.0
Impossible to reach a customer service representative given all the barriers AG has created. Will not buy AG again even though I like their clothing. Simply wanted to apply a coupon code for 10% to a large order I just placed--apparently under the coupon code wrong and failed to notice. I cannot reach anyone to help me apply this to refund the 40 or $50 I would've received on this order. No more AG.

User's recommendation: Good product absolutely no customer service.

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#4406343 Review #4406343 is a subjective opinion of poster.
Location
Tainan City, Tainan City
Loss
$41
Preferred solution
Price reduction

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Verified Reviewer New Reviewer

Trying to get merchandise exchanged

1.0
I received a jacket for a Christmas gift that did not have a button. I emailed customer service and got a prompt response and instructions to return the jacket which I did. Jacket was received by vendor according to Federal Express tracking. Since then, customer service has ignored a minimum of a half a dozen emails. They do not offer support over the phone. Another company that wants your money, but does not want to stand behind their product.

User's recommendation: Would not recommend.

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#4302334 Review #4302334 is a subjective opinion of poster.
Location
Santa Maria, California

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Verified Reviewer New Reviewer

Trying to get merchandise exchanged

1.7
Agjeans - Trying to get merchandise exchanged
This company has a phone number that directs all calls to customer service to email and gives the email address. Emails are not answered or replied to. Someone in my family purchased a jacket as a gift that did not have a button. I sent the jacket back almost a month ago and cannot get any information regarding the replacement.

User's recommendation: Would not recommend.

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#4302184 Review #4302184 is a subjective opinion of poster.
Pros
  • Good products
Cons
  • Absolutely terrible customer service
Preferred solution
A replacement

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