Agjeans

BEWARE!!!

AG Outlet misrepresents their products on their website.

Colors are completely innaccurate.BEWARE!!

They then make returning the misrepresented products extremely difficult.

Also, they do not provide return labels which means returning involves a drive to the post office or UPS office.

I would not shop at this site again.

Fool me once.

This is the worst place to deal with after they took your money! Please stay away!

They did not refund me after I sent the item back. I need to deal with PayPal to get my money back.

Please stay away! There is no honest place.

Cancelled part of Black Friday sale order and did not ship the remainder. Customer Service is just a bot response with no follow up.

Made an order for 2 day shipping on a Wednesday. Was notified that I am not getting my shipment until the following Monday.

Contacted customer service and they were not understanding very nonchalant. If I would have know they would take so long to ship I would have just paid for next day shipping.

I have a time sensitive question. I want to place an order today to get it for my daughters birthday.

But there is no way to get a hold of anyone. Apparently it is considered great costumer service that they leave someone randomly waiting ( with not time or date that may be convenient Or that u can plan for ) for a return call within 2-3 business days

I would like to return this order. Could you please send me return label? I sent email yesterday to your company but didnt receive any response

AG doesnt care about us, the customer. Wont take calls and give you a prerecorded message telling you to email and will take them 1-3 days to respond.

If this policy doesnt change Ill start purchasing from a competitor of yours who will actually take a call from customers when assistance is needed. Major fail on AGs part.

I tried calling ag jeans as well . But couldnt leave a message.

So thats why I left one here . I was put on hold for a long time and then got a record with no chance to leave a message saying they would get back to me in 2-3 business days . Not sure when they count that from

or how they count that .

So it could be as late as Monday. Doesnt help when you have a pertinent time sensitive question / clarification because you want to place the order in time to ship out today for a birthday.

It is very hard to exchange sizes I cant seem to get anyone on the phone as well as the email address you provided . Please provide people with write information so they can communicate with the merchant.

Thank you

Love the jeans but to exchange for different size is very frustrating. I called the number on your site and it was a recording then they give you an incorrect email . I think I finally got the right email but lets see how long it take to get back to me .

This company has a phone number that directs all calls to customer service to email and gives the email address. Emails are not answered or replied to.

Someone in my family purchased a jacket as a gift that did not have a button. I sent the jacket back almost a month ago and cannot get any information regarding the replacement.

Impossible to reach a customer service representative given all the barriers AG has created. Will not buy AG again even though I like their clothing.

Simply wanted to apply a coupon code for 10% to a large order I just placed--apparently under the coupon code wrong and failed to notice.

I cannot reach anyone to help me apply this to refund the 40 or $50 I would've received on this order. No more AG.

I received a jacket for a Christmas gift that did not have a button. I emailed customer service and got a prompt response and instructions to return the jacket which I did.

Jacket was received by vendor according to Federal Express tracking. Since then, customer service has ignored a minimum of a half a dozen emails.

They do not offer support over the phone. Another company that wants your money, but does not want to stand behind their product.