Anonymous
map-marker Orlando, Florida

Shipment arriving not as promised

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Made an order for 2 day shipping on a Wednesday. Was notified that I am not getting my shipment until the following Monday. Contacted customer service and they were not understanding very nonchalant. If I would have know they would take so long to ship I would have just paid for next day shipping.
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Anonymous
map-marker San Diego, California

Refund

I would like to return this order. Could you please send me return label? I sent email yesterday to your company but didnt receive any response
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Mady C Uwm

There is no terms of service to read

Original review Oct 25, 2023
I have a time sensitive question. I want to place an order today to get it for my daughters birthday. But there is no way to get a hold of anyone. Apparently it is considered great costumer service that they leave someone randomly waiting ( with not time or date that may be convenient Or that u can plan for ) for a return call within 2-3 business days
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Preferred solution: Someone on the phone . A contact number that actually answers . A timely help for any questions about something before you placing an order . Basic concept customer service.

Ss S Jev

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Verified Reviewer
| map-marker Taft, California

Feedback to potential / current customers

AG doesnt care about us, the customer. Wont take calls and give you a prerecorded message telling you to email and will take them 1-3 days to respond. If this policy doesnt change Ill start purchasing from a competitor of yours who will actually take a call from customers when assistance is needed. Major fail on AGs part.
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Anonymous
map-marker Miami, Florida

There is no terms of service to read

I tried calling ag jeans as well . But couldnt leave a message. So thats why I left one here . I was put on hold for a long time and then got a record with no chance to leave a message saying they would get back to me in 2-3 business days . Not sure when they count that from or how they count that . So it could be as late as Monday. Doesnt help when you have a pertinent time sensitive question / clarification because you want to place the order in time to ship out today for a birthday.
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Barbara K Bpy

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Verified Reviewer

I could not contract anyone for exchange! No way to do business!

It is very hard to exchange sizes I cant seem to get anyone on the phone as well as the email address you provided . Please provide people with write information so they can communicate with the merchant. Thank you
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Pros:
  • Well made
Cons:
  • Sizing is so different with your pants

Preferred solution: I want to exchange

User's recommendation: Different materials have different sizing so be careful

Barbara K Bpy

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Verified Reviewer
| map-marker New York, New York

I bought 5 pair of year

Love the jeans but to exchange for different size is very frustrating. I called the number on your site and it was a recording then they give you an incorrect email . I think I finally got the right email but lets see how long it take to get back to me .
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User's recommendation: Clear address where to send items for exchange or refund.

Steve H Len

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trying to get merchandise exchanged

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Agjeans - Trying to get merchandise exchanged
This company has a phone number that directs all calls to customer service to email and gives the email address. Emails are not answered or replied to. Someone in my family purchased a jacket as a gift that did not have a button. I sent the jacket back almost a month ago and cannot get any information regarding the replacement.
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Pros:
  • Good products
Cons:
  • Absolutely terrible customer service

Preferred solution: A replacement

User's recommendation: Would not recommend

Kathryn M Lkc
map-marker Tainan City, Tainan City

Frustrated w lack of service. Absolutely impossible to reach a representative. Buy any phone. Well, not by AG again even though I like their clothing line. Wanted to apply 10% discount to a large orde

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Impossible to reach a customer service representative given all the barriers AG has created. Will not buy AG again even though I like their clothing. Simply wanted to apply a coupon code for 10% to a large order I just placed--apparently under the coupon code wrong and failed to notice. I cannot reach anyone to help me apply this to refund the 40 or $50 I would've received on this order. No more AG.
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Loss:
$41

Preferred solution: Price reduction

User's recommendation: Good product absolutely no customer service

Steve H Len

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Verified Reviewer
| map-marker Santa Maria, California

Trying to get merchandise exchanged

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I received a jacket for a Christmas gift that did not have a button. I emailed customer service and got a prompt response and instructions to return the jacket which I did. Jacket was received by vendor according to Federal Express tracking. Since then, customer service has ignored a minimum of a half a dozen emails. They do not offer support over the phone. Another company that wants your money, but does not want to stand behind their product.
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User's recommendation: Would not recommend

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