AgentOwned Realty

To date, here we go again,

I received a phone call from Ms. Brenda Ayers today threatening to put me out of my home, screaming and yelling over the disputed charges in the amount of $159.75 we have been going back and forth about since March of this year.

I recently received funding from a State Agency and she is trying to take the funds out of that. I told her that she cannot do that and once again she need to remove these charges from my account. Funding that I receive from a State Agency has nothing to do with the alleged charges that you all say I owe. I did not stick a water bottle in the freezer door that caused it not to work properly, that ridiculous and I did not leave a trash can in the streets and even if the trash collector did, how is that my charge and lastly it is not my responsibility for worn grass, get serious.

This issue has been going on since 2018 and they put charges on my account that I AM NOT RESPONSIBLE FOR and just recently uploaded documents on my account as of March 2022.

Ms. Brenda Ayers keep making threats to put me out of my home is not going to resolve this issue. She just needs to simply remove those charges. .

So unprofessional.

Tauquincy Goodloe

I Wrote this letter to Mr.

Wetherell III March 24, 2022 and he never responded. Instead they uploaded charges on my Account on that date and he never responded to my request to remove these charges..

Mr. Wetherell III,

My name is Tauquincy Goodloe and I am a long-time resident of 9116 Maple Grove Drive, Summerville, SC 29485. Since my time as a renter, I have had several issues trying to have effective communication with your property managers who manage my property regarding a repair call on the refrigerator in my home that was never repaired because I was told that the repairman who came out said there was a water bottle stuck in the freezer that caused the leak on the floor from the refrigerator.

How unreasonable is that?

I called and complained to the Brokerage In Charge at the time and I do not believe that was you because your name does not sound familiar. However, when speaking to the Broker In Charge he explained that the policy for repairs that are associated with the tenant the maintenance person would have to take a picture to prove it was the tenant's fault, and in this case, there were no pictures. He then said he would speak to Karen who was my property manager at the time and have her remove the charge and that never happened before Karen left the agency.

Today, that charge as well as two (2) other charges for which I am not liable are still on my tenant file and I have asked several times for these charges to be removed when I spoke to Jennie Philbeck.

Today, when I spoke to Gerrie Gordman about removing the charges because I am taking my daughter off my lease and putting my son on the lease and want all unassociated charges removed before signing a new lease, her reply was the charges will have to be paid although I told her I am not liable for the charges. She ignored me and transferred me to Jennie Philbeck and Jennie said rudely we had these discussions about the charges before and either you are going to pay them or we will not renew your lease.

That's when she made me upset. I told her that if she looked in my notes she would see the complaints I made about these charges in the past. She insists on saying I would have to pay the charges or else she would not renew my lease. I told her she don't have to threaten me and as a matter of fact, I am tired of dealing with this situation and that I was going to call the Broker In Charge and file a complaint as well as the Fair Housing Commission because they were being rude when I was trying to take care of this matter and threatened to put me out of my home and not renew my lease because they said so.

That is not how you handle business and it was very unprofessional, you do not threaten people just to try and get your point across.

In addition, when I hung up I called the HOA at Wescott and ask if there were any violations pertaining to the dates mentioned at the address in question and they told me the only violation was items that were left on the front porch for the Kidney Foundation that I donate every year for pickup on July 2, 2021, and those charges were dropped. I also asked her if she could tell me about the two violations on my AgentOwned account for the rut and trash can left in the street and she said there was no violation on record and that she could not discuss any matters with me that I would have to call the owner for further information.

I am the tenant, and the owner is relying on AgentOwned to take care of matters like these, however, if no resolution comes from this matter, then I may have to get the owner involved. Mr. Joseph and I have had no problems and I do not expect to have any in the future.

These charges have been lingering on my account far too long and I just want this dispute settled and the charges removed.

I appreciate your time and would like a response to my letter of complaint.

Thank you,

Tauquincy Goodloe

From: Tauquincy Goodloe

Sent: Wednesday, June 15, 2022 2:05 PM

To: Wetherell, Ralph

Subject: Re: Letter of Complaint for 9116 Maple Grove Drive-Summerville, SC 29485 re Tauquincy Goodloe

Mr. Wetherell,

Good afternoon. Here we go again. I see that the ladies in your Summerville, SC office have gotten together and decided that I will pay the disputed charges regardless of what I say disregarding and disrespecting my rights as a tenant.

I received a call from Brenda Ayers around 2:45pm saying that she was following up on a call of a discussion I had with Joy Williams in Accounting.

Once again, one of your leasing agents was being RUDE... Ms. Brenda stated that she doesn't care what I say, that I was going to pay the late charges or else be EVICTED!!! and my lease will not be renewed.

Well, at this point, I really don't care, I do not want to any longer be a part of a rude association and I am and will see what the next legal steps of to take care of this matter.

I hate to bother you with this again because I decided to let it go but I cannot deal with rude people when I have done nothing to deserve to be disrespected because I want to dispute some charges. That is so ridiculous to me and the sad thing about it is I called around to the various places where they say the charges incurred and no one but Agent Owned has paper to show for it. Allblue said they were not available for service that day and it had to be someone else. I know it was not Allblue because I have never had a problem with them.

I mean really you want to charge me $84.75 for a water bottle that you said your repairman said was stuck in the door of a refrigerator that was causing the leak when in fact, the refrigerator is still leaking to this date. And, as far as the rut and trash can, the HOA said they had no record of those charges in their files and the ladies in your office refuse to hear me. It's okay though.

From: Wetherell, Ralph

Sent: Saturday, March 26, 2022 7:58 AM

To: Tauquincy Goodloe

Subject: Re: Letter of Complaint for 9116 Maple Grove Drive-Summerville, SC 29485 re Tauquincy Goodloe

Tauquincy

Good morning, It was good speaking with you, I wanted to pass along an update for you. I have spoken with Gerrie and Jeanne, I am waiting to hear back from Allblue concerning what they have in reference to the refrig repair.

I am trying to finalize this on Monday and will have a direction by then.

thanks

r

On Thu, Mar 24, 2022 at 4:29 PM Tauquincy Goodloe wrote:

Mr. Wetherell III,

My name is Tauquincy Goodloe and I am a long-time resident of 9116 Maple Grove Drive, Summerville, SC 29485. Since my time as a renter, I have had several issues trying to have effective communication with your property managers who manage my property regarding a repair call on the refrigerator in my home that was never repaired because I was told that the repairman who came out said there was a water bottle stuck in the freezer that caused the leak on the floor from the refrigerator. How unreasonable is that?

I called and complained to the Brokerage In Charge at the time and I do not believe that was you because your name does not sound familiar.

However, when speaking to the Broker In Charge he explained that the policy for repairs that are associated with the tenant the maintenance person would have to take a picture to prove it was the tenant's fault, and in this case, there were no pictures. He then said he would speak to Karen who was my property manager at the time and have her remove the charge and that never happened before Karen left the agency.

Today, that charge as well as two (2) other charges for which I am not liable are still on my tenant file and I have asked several times for these charges to be removed when I spoke to Jennie Philbeck.

Today, when I spoke to Gerrie Gordman about removing the charges because I am taking my daughter off my lease and putting my son on the lease and want all unassociated charges removed before signing a new lease, her reply was the charges will have to be paid although I told her I am not liable for the charges. She ignored me and transferred me to Jennie Philbeck and Jennie said rudely we had these discussions about the charges before and either you are going to pay them or we will not renew your lease. That's when she made me upset.

I told her that if she looked in my notes she would see the complaints I made about these charges in the past. She insists on saying I would have to pay the charges or else she would not renew my lease. I told her she don't have to threaten me and as a matter of fact, I am tired of dealing with this situation and that I was going to call the Broker In Charge and file a complaint as well as the Fair Housing Commission because they were being rude when I was trying to take care of this matter and threatened to put me out of my home and not renew my lease because they said so. That is not how you handle business and it was very unprofessional, you do not threaten people just to try and get your point across.

In addition, when I hung up I called the HOA at Wescott and ask if there were any violations pertaining to the dates mentioned at the address in question and they told me the only violation was items that were left on the front porch for the Kidney Foundation that I donate every year for pickup on July 2, 2021, and those charges were dropped.

I also asked her if she could tell me about the two violations on my AgentOwned account for the rut and trash can left in the street and she said there was no violation on record and that she could not discuss any matters with me that I would have to call the owner for further information.

I am the tenant, and the owner is relying on AgentOwned to take care of matters like these, however, if no resolution comes from this matter, then I may have to get the owner involved. Mr.

Joseph and I have had no problems and I do not expect to have any in the future. These charges have been lingering on my account far too long and I just want this dispute settled and the charges removed.

I appreciate your time and would like a response to my letter of complaint.

We had a terrible experience renting from AgentOwned Realty and we are doing something about it. Join us @agentownedvictims on Facebook and @agentownedvics on Twitter and coming soon agentownevictims.com. We are gathering individual accounts to potentially demonstrate systematic issues that could be addressed through legal action, as well as advocate for reforms on a legislative level.

Our experience is similar to what many people have recounted online, ie repair and security deposit issues. We kept the home in very good condition, while dealing with water damage and mold for much of our time there. Prior to moving out at the end of June 2018, we thoroughly cleaned the home and since our encounters with AgentOwned personnel and the owner were generally pleasant, we didn’t expect a problem. However, AgentOwned seized 75% of our security deposit for items that were preexisting or patently false. It was shocking, infuriating, and disappointing.

We wrote a letter to the Loadholts and management and they agreed to credit us with two thirds of the amount that was taken from us. That is unacceptable as all the items listed were illegitimate, including the replacement of a stove that was in perfect working order and had normal wear and tear of the glass top. We have filed complaints with multiple regulatory and professional agencies and will be communicating with lawmakers and media well into 2019.

This needs to be more than individuals venting or sporadically seeking relief in small claims court. AgentOwned will continue treating people this way until they are held publicly accountable and pay a financial cost. The best way to do that is for all of us to come together.