Tauquincy G

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Threats from Agent Brenda Ayers To Put Me Out My Home Over Charges I have disputed many times in the amount of $159.75

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AgentOwned Realty - Threats from Agent Brenda Ayers To Put Me Out My Home Over Charges I have...
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To date, here we go again, I received a phone call from Ms. Brenda Ayers today threatening to put me out of my home, screaming and yelling over the disputed charges in the amount of $159.75 we have been going back and forth about since March of this year. I recently received funding from a State Agency and she is trying to take the funds out of that. I told her that she cannot do that and once again she need to remove these charges from my account. Funding that I receive from a State Agency has nothing to do with the alleged charges that you all say I owe. I did not stick a water bottle in the freezer door that caused it not to work properly, that ridiculous and I did not leave a trash can in the streets and even if the trash collector did, how is that my charge and lastly it is not my responsibility for worn grass, get serious. This issue has been going on since 2018 and they put charges on my account that I AM NOT RESPONSIBLE FOR and just recently uploaded documents on my account as of March 2022. Ms. Brenda Ayers keep making threats to put me out of my home is not going to resolve this issue. She just needs to simply remove those charges. . So unprofessional. Tauquincy Goodloe I Wrote this letter to Mr. Wetherell III March 24, 2022 and he never responded. Instead they uploaded charges on my Account on that date and he never responded to my request to remove these charges.. Mr. Wetherell III, My name is Tauquincy Goodloe and I am a long-time resident of 9116 Maple Grove Drive, Summerville, SC 29485. Since my time as a renter, I have had several issues trying to have effective communication with your property managers who manage my property regarding a repair call on the refrigerator in my home that was never repaired because I was told that the repairman who came out said there was a water bottle stuck in the freezer that caused the leak on the floor from the refrigerator. How unreasonable is that? I called and complained to the Brokerage In Charge at the time and I do not believe that was you because your name does not sound familiar. However, when speaking to the Broker In Charge he explained that the policy for repairs that are associated with the tenant the maintenance person would have to take a picture to prove it was the tenant's fault, and in this case, there were no pictures. He then said he would speak to Karen who was my property manager at the time and have her remove the charge and that never happened before Karen left the agency. Today, that charge as well as two (2) other charges for which I am not liable are still on my tenant file and I have asked several times for these charges to be removed when I spoke to Jennie Philbeck. Today, when I spoke to Gerrie Gordman about removing the charges because I am taking my daughter off my lease and putting my son on the lease and want all unassociated charges removed before signing a new lease, her reply was the charges will have to be paid although I told her I am not liable for the charges. She ignored me and transferred me to Jennie Philbeck and Jennie said rudely we had these discussions about the charges before and either you are going to pay them or we will not renew your lease. That's when she made me upset. I told her that if she looked in my notes she would see the complaints I made about these charges in the past. She insists on saying I would have to pay the charges or else she would not renew my lease. I told her she don't have to threaten me and as a matter of fact, I am tired of dealing with this situation and that I was going to call the Broker In Charge and file a complaint as well as the Fair Housing Commission because they were being rude when I was trying to take care of this matter and threatened to put me out of my home and not renew my lease because they said so. That is not how you handle business and it was very unprofessional, you do not threaten people just to try and get your point across. In addition, when I hung up I called the HOA at Wescott and ask if there were any violations pertaining to the dates mentioned at the address in question and they told me the only violation was items that were left on the front porch for the Kidney Foundation that I donate every year for pickup on July 2, 2021, and those charges were dropped. I also asked her if she could tell me about the two violations on my AgentOwned account for the rut and trash can left in the street and she said there was no violation on record and that she could not discuss any matters with me that I would have to call the owner for further information. I am the tenant, and the owner is relying on AgentOwned to take care of matters like these, however, if no resolution comes from this matter, then I may have to get the owner involved. Mr. Joseph and I have had no problems and I do not expect to have any in the future. These charges have been lingering on my account far too long and I just want this dispute settled and the charges removed. I appreciate your time and would like a response to my letter of complaint. Thank you, Tauquincy Goodloe From: Tauquincy Goodloe Sent: Wednesday, June 15, 2022 2:05 PM To: Wetherell, Ralph Subject: Re: Letter of Complaint for 9116 Maple Grove Drive-Summerville, SC 29485 re Tauquincy Goodloe Mr. Wetherell, Good afternoon. Here we go again. I see that the ladies in your Summerville, SC office have gotten together and decided that I will pay the disputed charges regardless of what I say disregarding and disrespecting my rights as a tenant. I received a call from Brenda Ayers around 2:45pm saying that she was following up on a call of a discussion I had with Joy Williams in Accounting. Once again, one of your leasing agents was being RUDE... Ms. Brenda stated that she doesn't care what I say, that I was going to pay the late charges or else be EVICTED!!! and my lease will not be renewed. Well, at this point, I really don't care, I do not want to any longer be a part of a rude association and I am and will see what the next legal steps of to take care of this matter. I hate to bother you with this again because I decided to let it go but I cannot deal with rude people when I have done nothing to deserve to be disrespected because I want to dispute some charges. That is so ridiculous to me and the sad thing about it is I called around to the various places where they say the charges incurred and no one but Agent Owned has paper to show for it. Allblue said they were not available for service that day and it had to be someone else. I know it was not Allblue because I have never had a problem with them. I mean really you want to charge me $84.75 for a water bottle that you said your repairman said was stuck in the door of a refrigerator that was causing the leak when in fact, the refrigerator is still leaking to this date. And, as far as the rut and trash can, the HOA said they had no record of those charges in their files and the ladies in your office refuse to hear me. It's okay though. From: Wetherell, Ralph Sent: Saturday, March 26, 2022 7:58 AM To: Tauquincy Goodloe Subject: Re: Letter of Complaint for 9116 Maple Grove Drive-Summerville, SC 29485 re Tauquincy Goodloe Tauquincy Good morning, It was good speaking with you, I wanted to pass along an update for you. I have spoken with Gerrie and Jeanne, I am waiting to hear back from Allblue concerning what they have in reference to the refrig repair. I am trying to finalize this on Monday and will have a direction by then. thanks r On Thu, Mar 24, 2022 at 4:29 PM Tauquincy Goodloe wrote: Mr. Wetherell III, My name is Tauquincy Goodloe and I am a long-time resident of 9116 Maple Grove Drive, Summerville, SC 29485. Since my time as a renter, I have had several issues trying to have effective communication with your property managers who manage my property regarding a repair call on the refrigerator in my home that was never repaired because I was told that the repairman who came out said there was a water bottle stuck in the freezer that caused the leak on the floor from the refrigerator. How unreasonable is that? I called and complained to the Brokerage In Charge at the time and I do not believe that was you because your name does not sound familiar. However, when speaking to the Broker In Charge he explained that the policy for repairs that are associated with the tenant the maintenance person would have to take a picture to prove it was the tenant's fault, and in this case, there were no pictures. He then said he would speak to Karen who was my property manager at the time and have her remove the charge and that never happened before Karen left the agency. Today, that charge as well as two (2) other charges for which I am not liable are still on my tenant file and I have asked several times for these charges to be removed when I spoke to Jennie Philbeck. Today, when I spoke to Gerrie Gordman about removing the charges because I am taking my daughter off my lease and putting my son on the lease and want all unassociated charges removed before signing a new lease, her reply was the charges will have to be paid although I told her I am not liable for the charges. She ignored me and transferred me to Jennie Philbeck and Jennie said rudely we had these discussions about the charges before and either you are going to pay them or we will not renew your lease. That's when she made me upset. I told her that if she looked in my notes she would see the complaints I made about these charges in the past. She insists on saying I would have to pay the charges or else she would not renew my lease. I told her she don't have to threaten me and as a matter of fact, I am tired of dealing with this situation and that I was going to call the Broker In Charge and file a complaint as well as the Fair Housing Commission because they were being rude when I was trying to take care of this matter and threatened to put me out of my home and not renew my lease because they said so. That is not how you handle business and it was very unprofessional, you do not threaten people just to try and get your point across. In addition, when I hung up I called the HOA at Wescott and ask if there were any violations pertaining to the dates mentioned at the address in question and they told me the only violation was items that were left on the front porch for the Kidney Foundation that I donate every year for pickup on July 2, 2021, and those charges were dropped. I also asked her if she could tell me about the two violations on my AgentOwned account for the rut and trash can left in the street and she said there was no violation on record and that she could not discuss any matters with me that I would have to call the owner for further information. I am the tenant, and the owner is relying on AgentOwned to take care of matters like these, however, if no resolution comes from this matter, then I may have to get the owner involved. Mr. Joseph and I have had no problems and I do not expect to have any in the future. These charges have been lingering on my account far too long and I just want this dispute settled and the charges removed. I appreciate your time and would like a response to my letter of complaint.
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Cons:
  • Do not know how to resolve issues with consumers
  • Unprofessional

Preferred solution: I want them to remove the simple, ridiculous charges off my account.

User's recommendation: UNTRUST WORTHY

Tom M Ave
map-marker Summerville, South Carolina

Watch Out for AgentOwned Realty

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Updated by user Dec 01, 2018

COO Liz Loadholt interceded and refunded our security deposit in full. The situation has been resolved.

Original review Oct 17, 2018
We had a terrible experience renting from AgentOwned Realty and we are doing something about it. Join us @agentownedvictims on Facebook and @agentownedvics on Twitter and coming soon agentownevictims.com. We are gathering individual accounts to potentially demonstrate systematic issues that could be addressed through legal action, as well as advocate for reforms on a legislative level. Our experience is similar to what many people have recounted online, ie repair and security deposit issues. We kept the home in very good condition, while dealing with water damage and mold for much of our time there. Prior to moving out at the end of June 2018, we thoroughly cleaned the home and since our encounters with AgentOwned personnel and the owner were generally pleasant, we didn’t expect a problem. However, AgentOwned seized 75% of our security deposit for items that were preexisting or patently false. It was shocking, infuriating, and disappointing. We wrote a letter to the Loadholts and management and they agreed to credit us with two thirds of the amount that was taken from us. That is unacceptable as all the items listed were illegitimate, including the replacement of a stove that was in perfect working order and had normal wear and tear of the glass top. We have filed complaints with multiple regulatory and professional agencies and will be communicating with lawmakers and media well into 2019. This needs to be more than individuals venting or sporadically seeking relief in small claims court. AgentOwned will continue treating people this way until they are held publicly accountable and pay a financial cost. The best way to do that is for all of us to come together.
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Loss:
$1316
Cons:
  • Illegitimate seizure of our security deposit
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

My name is Ralph Wetherell, I am the broker of the rental office that rented and manages the property occupied by Thomas A. Merz & Tae Sun Ciuzio.

Thomas and Tae Sun are the individuals who have posted this complaint. Although I am not in agreement with their approach, I would like to offer the following as our response to their current issues. The information provided by Thomas and Tae Sun is correct as provided in this post. I would make the following corrections; the outside leak was the responsibility of the HOA and was handled by them.

Thomas mentioned that Mr *** owner had told him that it was fine to leave the cable wire that Thomas had attached to the wall, this was not confirmed by the owner. The owner stated that they never talked about leaving the wire, and since the tenant installed it, the tenant should have removed it and corrected the damage. I have spent considerable time with Thomas in an attempt to settle the outstanding repairs needed on this rental. I offered what I thought was a generous settlement of reducing their repairs expenses to $500.

This offer was rejected outright, with Thomas and Tae Sun only wanting to pay $100 towards their damages. We are in the midst of this conflict because these tenants caused damage and did not correct said damage prior to their vacating their rental. If the stove was not damaged during their tenancy, we would have no reason to replace the cook top. If Thomas had taken down the cable wire and corrected the damage done by its installation, we would not be dealing with this complaint.

If Thomas had patched and painted the damage to the living area by the hanging of his pictures, then we would not be dealing with this complaint. The offer in the reduction of the repaired damages was made by myself and would be paid by AgentOwned Realty. At this point these tenants have made repeated claims against myself and AgentOwned Realty, it would be easy to reduce this outstanding amount to zero and write if off; but this tenant must bear some responsibility for the damage they did to another's property. I will however leave open my offer of the pay for most of the damage charging them only $500.

It is my strong desire to continue to be involved with this issue to seek an acceptable solution.

In that same manner if you personally have an issue with our level or quality of service with our AgentOwned property management services I would like to hear from you in an attempt to resolve any outstanding issues. You may PM Ralph Wetherell or email me at Ralph@***.com, Thank you, r

Tom M Ave
reply icon Replying to comment of Guest-1584830

Your statements are not even close to being accurate Ralph. The leak did originate (and continue) from the outside and the water and moisture came into the home.

The outside is the responsibility of the HOA, but as tenants, we would not be communicating with the HOA. We would be communicating with AgentOwned. Despite doing just that, for about two months we had a large open hole in the wall loosely covered by a hanging piece of plastic and ongoing leaks and moisture. I can assure you that was not a pleasant experience.

The coax cable cost us about $20 and I loosely attached it to the wall by the border of the molding strips with small plastic covered tacks. We extended the cable, so the TV could be moved to an optimum place on the wall for viewing. Anyone who has done that knows how easily it can be installed and removed. Had I spent the thirty seconds necessary to remove the cable, no one would have known it was there.

Instead, I left it as a favor to the next occupant. If I had known that AgentOwned was going to charge us for it, I would have removed the cable and kept it in case I needed it again down the road. Instead, someone other than the next occupant now owns that cable. As for Mr.

*** Tae Sun and I both heard him say the cable could be left. We spent a good ten minutes in the living room talking about the house and looking at the landscaping in the back yard. I can only assume he doesn’t recall our conversation. Mr.

*** also spent about the same or perhaps more time on the second floor talking and walking around the area. He clearly saw the stove, as did witnesses the same day, the day before, and weeks and months before that, as well as during Karen’s mid-rental visit in January. The stove worked perfectly fine and was thoroughly cleaned. The glass top was discolored from normal wear and tear and in no way warranted the purchase of a new stove.

I am not going to speculate on the reason the Cummings and/or AgentOwned decided to replace the stove, but in looking at the list of items being charged to us, it sure seemed like the home was being refurbished on the back of our security deposit. The cook top being included was just as baffling as being charged for a cable we left for the benefit of the next occupant and that was verbally approved by Mr. *** or being charged for split decking, loose railings, and a blind that were all in that condition when we moved in, or being charged for touch up painting on the first floor when I explicitly informed AgentOwned that we had no matching paint for that room, or being charged for a mystery screen that was supposedly broken, or being charged for a broken shelf in the laundry room that was not broken, at least to our knowledge, or being charged for missing light bulbs when there were none missing. If there were that many bogus charges, multiple witnesses including Mr.

*** who saw the stove top, and a failure to address a major repair that was an active mold culture, I would have a hard time accounting for any action AgentOwned might or might not take. Judging by the online reviews, especially with respect to the Main Street and Goose Creek offices, we are far from alone in that sentiment. With respect to you spending “considerable time” with me trying to settle this situation, we spoke on August 20, 2018 for a total of 20:07. That was when we explained our experiences and view of the situation.

I had originally tried to do that on August 02, 2018 when I left a message, but you never returned my call. We spoke on August 31, 2018 for 5:18. That was when you told me that the amount being taken from us had been reduced to $500. I told you that was a non-starter from my perspective, but that I would discuss it with Tae Sun and our attorney.

I called you back on September 19, 2018 and left a message. You returned my call on September 21, 2018 and we spoke for 3:31. I told you that we would agree to $100 being taken from us in exchange for being done with the back and forth. You said that you would get back to me that day (Friday) or Monday, September 24, 2018.

I never heard from you again until today in this post. I would hardly characterize that as a substantial investment of your time. Since you did not follow through as promised, I did exactly what I specified in the letter dated August 08, 2018 to Mr. and Ms.

Loadholt, you, Mr. Wilder, and the Cummings, and that is to undertake an intense and thorough campaign to let people know how AgentOwned operates. That meant filing reports and complaints with various state agencies and professional organizations, lobbying lawmakers to make changes in the statutes, giving our story to the media, and reaching the public though any means necessary to heighten awareness. We have made steady progress in all those areas since we last spoke a month ago.

You said it would be easy to reduce the outstanding amount to zero and write it off. Our view of that is you can give the money back that you took from us. It is no different than someone breaking into our home and stealing our money. We vigorously dispute every item that AgentOwned tried to pin on us and we strongly protest the avoidance of a final walkthrough.

Like the bogus charges, I don’t know whether that is standard operating procedure or a sign of disorganization and incompetence, but it was way too convenient. In retrospect, I should have called our attorney, changed our plans, and somehow stayed in town for as long as necessary. As I stated before, the $500 offer is a non-starter, and now that holding AgentOwned accountable has become a part time job, nor is the past $100 counteroffer acceptable. That was in exchange for not having to go down this road.

I am a patient man and I plan several steps ahead. We have a couple years before the statute of limitations compels us to utilize small claims court. In the intervening time, we will do all we can to educate lawmakers and the public at large about what happened to us. We will also make a concerted effort to gather testimony from others who have been railroaded by AgentOwned and explore what we can do together from a legal standpoint.

I would not be this committed to pursuing such a course of action if I did not genuinely, one hundred percent, believe that what AgentOwned did was wrong in every sense of the word. There is no way that happens, or the similar complaints online happen, if there is not a serious issue with the moral and ethical bearing of your company. There is a culture of arrogance and a lack of caring that is palpable. I have much better things to do with my time, but when I think about how we were treated by AgentOwned, it only fuels my resolve.

We have a game plan ready for 2019 and beyond as needed. We didn’t ask for this, but we will certainly see it through.

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