TERRIBLE COMPANY

THEY TAKE YOUR MONEY AND DON"T ANSWER YOU
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ID
#2197916 Review #2197916 is a subjective opinion of poster.
Location
Brooklyn, New York

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Junior Reviewer

Money Outstanding for Flight Not taken

I purchased a safari excursion through African Safari Group on February 17, 2020. I paid a whopping $5,721.30 for a 4 day safari stay at Duba Explorer's Camp, Botswana. After multiple times trying to explain my disappointments with the value and service I did not receive at the camp, I have not even heard back from the reservationist that booked my stay, back in February 2020. Due to the COVID19 pandemic crisis in Canada, I left for Johannesburg by charter flight on March 22, 2020. As my trip was cut short due to the pandemic, I was unable to continue my journey to Durban via a MANGO flight which was booked and paid for February 17, 2020. I was to continue on to Durban via Mango flight JE259 on March 22, 2020. 3 Attempts to cancel with original reservationist proved to be futile, exhausting, and hopeless as the person was completely incompetent and unprofessional in completing a simple cancellation request. I am left out of pocket for a domestic flight One-way Johannesburg- Durban in amount of $685 RAND.
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ID
#1898563 Review #1898563 is a subjective opinion of poster.
Service
African Safari Group Customer Care
Cons
  • No followup accountability from management
  • Poor value for money spent for package
  • No refund in liew of flight not taken due to covid pandemic
Loss
$70
Preferred solution
Full refund

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