filters
state:
Show
city:
Show
category:
Show
product:
Show
I have had Aflac since 2015 it's always taken 2 weeks to get paid. I usually go to the Chrio. They say if faxed in 3 to 5 business days u get paid it always took 2 weeks had a double herina now faxed the paper in the 29th they received them the 30th. It now been sent to review 4 times told to call back Wednesday I will never have Aflac again fast at taking g your payments but not giving your money back guess we will see what is said Wednesday I...
Read more
1.5
#1007379

I have several policies and found myself eligible for claims. Specified Event Policy among them is (CABG) Coronary Artery Bypass Graft surgery. I has an Aortic Valve replaced and two bypasses. AFLAC requested the Operative Report for review, I complied and was denied. The report explains diagnosis, operation performed and a technical summation of surgery. Upon denial I called for an explanation and further review and mentioned it seemed clear...
Read more
#974605

My wife signed up for Aflac thru her work based on the agent saying what would be covered for her surgery. She lied, and aflac didn't cover what she was told. We have suffered financially due to aflac originally denying my wife's claim after the agent already approved it. After more than 2 months of trying to resolve our issue, we finally got paid 1/3 of what we were told would be covered. F Aflac and their BS commercials about quickly resolving...
Read more
Anonymous

Anonymous I was told that I had two hysterectomy

Anonymous

Anonymous Can I ask what they promised would be covered with her surgery? I'm going through the same thing now, claim was denied even though I was very precise with my questions prior t...

1.0
I didn't like
  • Adley jo riley
  • Customer service
#961919

Aflac Claim Review

#996456
3.3
Noticed even the 24hr accident-can be LONGGGG-I SENT TOO MUCH INFO-THEN CALLS TO RECORDED NO-SAYS OH ISSUES WITH CLAIM FOR THAT PHONE NO-REALLY? Phone aint got a claim until i throw it agsin-Get the Duck
Comment
Show

Aflac Medical Claim Review

#986917
1.3
I have Aflac through my employer. I purchased the short term disability policy with them. Long story short, I got really sick. It took them 6 days to review my paperwork that I had to fax over. I was only paid of what my policy allowed because of a 14 day exclusion. I since canceled the policy. Rather just save the money and pay myself when needed.
Comment
Show

Aflac Customer Care Review

#976909
1.0
I tore two ligaments in my knee. Short story 5 weeks out of work. Nothing but asked when am I going to make my weekly payments.
Comment
Show

Short Review for November 29, 2016

#963488
3.2
I would like to switch agents because I need someone that stands by their word. I am on my second stay at the hospital and my agent has done nothing but lie to me.
Comment
Show
Very disappointed with Aflac. I was hospitalized in August than again in September.Both just overnight stays. I have been trying to get payments since mid August. Always the same answer, "we need more paperwork." I sent them the itemized bills from the hospital as they requested. Still, they want more. I will never again purchase an Aflac policy. I began reading the negative reviews when I was having problems with them. C Perez Round Rock Texas
Read more
WASTE OF HARD EARNED MONEY, AWFUL SERVICE, AWFUL ALL AROUND, ZERO STARS IF THAT WAS A CHOICE. THEY TAKE YOUR MONEY FOR NOTHING, NO SUCH THING AS 24 PAY IF ITS FOR BIGGER CLAIMS SUCH AS OUTPATIENT SURGERY EVEN IF YOU SEND ALLLL DOCUMENTATION THEY REQUEST AND MORE!!! ALL THUMBS DOWN. IT IS A WASTE OF YOUR MONEY $50 A MONTH IS NOT WORTH IT OFF YOUR PAYCHECK. DO NOT DO IT!!! THE REPS SHOULD NOT BE ALLOWED AT WORKPLACES AND ACT SUPER KIND AND...
Read more
Anonymous

Anonymous I was denied my Disability claim ,because the Aflac Rep stated that i had got hurt @ work when it was clearly checked ' NO'. Was the disability caused by an incident that occu...

Anonymous

Anonymous I agree!!!! I have sent claims in and have hard time receiving checks!!! I have had more trouble with reps. Never calling back and. Ever really knowing THEIR JOB!!!. be very ...

What they dont tell you when the sales rep is signing up all of the employees is about the mountains of red tape and stall tactics they use to keep every penny that you are entitled to when it comes to the unfortunate day that you actually need this insurance that youve been paying a small fortune for. Yes with the money i paid for my insurance i could have been making a nice car payment. So then when you are half dead and so depressed that you...
Read more
Anonymous

Anonymous I agree Aflac is the biggest scam going unnoticed by regulators. they just don't pay claims. they keep you buried in paperwork. I really believe this company is a pure ri...

1.0
#924392
My experience with this sad company has been a nightmare from beginning to end, and it ain't over yet! Agent Terrie Lynn Runolfson from the Cottonwood California office is on the prowl for her next husband and so cannot keep her mind on her actual job! If a man behaved like she did, he would have been sued for sexual harassment, no kidding. She refuses to answer phone calls. She didn't add both policies as stated clearly on the sign up...
Read more
Anonymous

Anonymous Combined sucks. Plain and simple.

AflacPhyllis

AflacPhyllis Hi pamray,
I'm Aflac Phyllis, an Aflac worldwide headquarters employee here to help. Our J. D. Power 2015 Certified Contact Center to look into this for you. Please email t...

1.0
I didn't like
  • Anything about aflac
#901691

Sign up aflac for our business, they find every excuse not to pay claims. Call customer service number given different reasons for the delay everytime. Don't waste your money on this company a good old fashion class action lawsuit is in order. I have talk to previous salespeople for aflac, the unpaid claims are threw the roof. Before you sign up read 3k plus reviews all are saying the same thing. Don't fall for the duck he can't swim. ...
Read more
Anonymous

Anonymous Update: Lying duck blames lying agent. After one year of trying to get claims paid 3 to be precise, duck said agent did not know what she was doing and forged application...

AflacPhyllis

AflacPhyllis Hi Anonymous,
I'm Aflac Phyllis, an Aflac worldwide headquarters employee here to help. Our J. D. Power 2015 Certified Contact Center to look into this for you. Please emai...

1.0
I didn't like
  • Anything about aflac
#897932
BUYER BEWARE!! Aflac insurance is a complete rip off. I signed up in December 2015 for the Accident and Hospital Indemnity policies, Accident for obvious reasons, but hospital because my boyfriend and I were planning on marrying, and he has health issues. Just a little background on me so you can understand my complaint better. In June 2014 I started have the worst pain in my life. It was like a migraine but 10x's worse. I went to...
Read more
AflacPhyllis

AflacPhyllis Hi pg2381,
I'm Aflac Phyllis, an Aflac worldwide headquarters employee here to help. Our J. D. Power 2015 Certified Contact Center to look into this for you. Please email t...

Worst experience ever. Biggest waste of money.
Read more
Anonymous

Melissa Robbins. Actual name. Totally agree!!! They find absolutely any and every way possible not to pay for anything! I have been a customer for many years and I have struggled to get anything paid if i...