Affordable Quality Lighting Reviews

I misunderstood advertised info on a product.Got a call apologizing and an update was made to their product info. Very professional and am giving a 5 Star rating now! JFB

User's recommendation: 5 Stars.

I placed an order for under the cabinet lighting and when it arrived I realized it was too bulky for my situation. I looked at their policy and they said you have to make a claim within 48 hours of receiving the product. I suppose if you are out of town when they arrive you are just out of luck. I also noticed that the transformer that was in the photo was smaller than the one I received and when I tried out the dimmer it was very unresponsive. I contacted the claims department and Mark told me it would be a 35% restocking fee + shipping! He said, "These fees are steep - and we agree with that - but the reason behind that is because we keep our prices so low for our customers that we do not leave any room to absorb the cost of the returns." So I looked around at other companies on the internet and AQL is no cheaper than any other company, so this line is a ruse. I re-contacted Mark who defended his position and refused to give me all of my money back even though I was returning the product just as it had been shipped. Horrible customer service! Do not buy from this company. The positive reviews are obviously fake as they will make no attempt to make things right if you are not satisfied.