Affinity Plus Federal Credit Union Reviews
70 CLAIMED LOSSES
3 TOTAL REVIEWS
Money from my account to my girlfriend account
im out of town trying to find out how i can transfer money to my girlfriend account in the same bank. what and how to transfer it? i have a saves account and so dose she.
Affinity Rewards Points
We used our Rewards Points for airline tickets to Tampa (3/12/2019 thru 3/19/2019) and for a rental car through Dollar Car Rental - When I made the arrangements, I asked for a mid-size car, which the gal told me would "cost me" 20,823 points. When we got to Dollar Car Rental at the Tampa airport the guy said we could only get a smaller car - a hatchback. I did not want a hatchback, and said we were promised a mid-size. He said we could "upgrade" but would have to pay the difference, which was something like $199 (?) We said no that our VISA rewards points, 20,823 points were for a mid-size car and we should not have to pay $199 to get it. He said he couldn't help us - we would have to call the Credit Union who we reserved the car through. So, I called the Affinity number only to be told I had to call a different number, to be helped. (We were in the Tampa airport hoping to start our vacation - wasting time being told we had to call another number. I told them they would have to call that number and have the people who could help me - call me. We waited 35 min for someone to call back and help us -- finally, we gave up and paid for the mid-size car without our points. About 45 min later, Katie from Affinity "help desk" did call back (I was grateful!) and she apologized for the inconvenience, and said she would have to review the recording (of the arrangements for mid-size car with 20, 823 points). She would call back. The next day (we were in our motel thank goodness so I could talk) she did call back - said that yes, the arrangement was for a mid-size car and explained that "helpdesk" would reimburse us for the difference in the amount we paid for the mid-size and what the Dollar Car Rental charged for a small hatchback. At the time, I remember that she (Katie) said it would be a check for $80.?? And... she would reinstate the 20,823 points to our Rewards Account. We would have to email a copy of our Dollar Car Rental receipt, showing what we paid, to: westvhelpdesk@***.com (no kidding - that's the email address!) When we returned home - we emailed the receipt to the email address - 3/20/2019 . On 4/9/2019, we received a check from Affinion Group (Deutsche Bank Trust) (Disbursement Account 203-956-**** Stamford) CT for $18.60. The "invoice description" on the check stated: Travel Refund. (so we are assuming this is the promised check for the difference between the amount we paid for the mid-size car and what the small hatchback car was) although I thought Katie said it would be $80.?? PLEASE CHECK AND EXPLAIN - I EXPECT A RESPONSE. Now, today (4/11/2019) I checked our Affinity VISA Rewards account summary - and it shows the 20,823 points taken out of our account but doesn't show the 20,823 points put back into our Rewards account. So I called - talked to Bekka - about 4:15 (?) explained the problem. Bekka checked and said, that the 20,823 points were not put back in our Rewards account and she would put 10,000 points back, I said NO, we need all 20,823 points back as we paid for the car with our VISA charge, not with points. She said she would put 20,000 points back, I said, I'm sorry, I want ALL 20,823 points put back in our Rewards account. She did some checking and said she would put all 20,823 points back in our account and it would take 24 hours to show on our reward account summary. WHEW! Now -- we spent 2 hours at the airport trying to get our car, at least and hour talking with Katie (when we were on our vacation) - and an hour talking with Bekka, and now 1/2 hour writing to you -- this is NOT good customer service! We need to have you respond to this letter and check the amount of the check, and tell us IF this is the check from Affinion - and check to make sure we really do have all 20,823 points back in our Rewards account. AND... please figure out another way to handle points at car rental places - this was a big waste of our time both on our vacation and at home! Our email is: vier44@***.net - is you need phone numbers etc... you have them as you have access to our account. We look forward to hearing from you SOON! Thanks You RW Viers PS I have read and agree to the ANNOYED consumer ---I do not want to see the language of "Pissed Consumer" - take an English language course or consult your dictionary for words that would say the same thing, ex: annoyed, angry (pissed is a slang word) to the British it means drunk. The words you use tells a lot about your character or the character of your organization!
Reason of review
Poor customer service
Let the company propose a solution
Affinity Plus Federal Credit Union Has Serious Safety Issues!
I currently have a savings account with Affinity Plus Federal Credit Union in Minnesota. I haven't used the account in years, but recently received a letter in the mail from them saying thank you for updating my address. I don't remember updating my address. So I called Melody Reimer, the lady whose name is on the letter, to tell her they had the wrong name on the account because I recently got married. She told me she could help me; she could just change my name for me in the database (never mentioned anything about verifying who I am). And because I don't ever use the account, I didn't have my member number, so I asked if she could give it to me. She says, "Oh sure, no problem, do you have a pen." And she just freely gave me my member number without once verifying my address, my birth date, my social security number, or any other security features that a person is supposed to verify before giving out very sensitive information about a person's bank account. We hung up, and then she called me back a few minutes later to tell me she couldn't just change my name for me; that I would have to fill out a form, go to a branch and show ID, etc. Shouldn't she have known that beforehand? So I called the St. Paul phone number, and talked to a man in member services about closing my account, and informed them that they have a total flake working for them that's freely giving out account information over the phone without verifying who she's talking to. Hopefully she didn't give out account numbers for anyone else! What if some criminal would have found this address change letter I received? And what if they had called Affinity Plus to change my last name, and to ask for the member number? And then she nonchalantly gives out my member number to this criminal on the phone without verifying information?? My identity could have seriously been compromised! Obviously we can never be too safe when it comes to our bank accounts!
Minnesota, United States
Reason of review
Poor customer service
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Affinity Plus Federal Credit Union