Affinion Group
Affinion Group Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Affinion Group has a 2.0 star rating from 2 customer reviews and consumers are mostly dissatisfied. 100% of users would likely recommend Affinion Group to a friend or colleague according to the overview; recent comments request proof of coverage and annual bills.
Key Takeaways for Future Customers
- Check Affinion Group reviews and confirm policy numbers and coverage before paying.
- Expect potential delays contacting customer service for claims or policy details.
Negative Feedback / Risk Areas
- Recurring customer complaints cite unauthorized withdrawals, billing and subscription confusion.
- Several reviewers report trouble getting refunds or claim forms and poor customer service response.
Positive Feedback
Some users provided actionable requests like sending annual bills and proof of coverage, indicating resolution is possible when documentation is produced.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Affinion Group has a 2.0 star rating from 2 customer reviews and consumers are mostly dissatisfied. 100% of users would likely recommend Affinion Group to a friend or colleague according to the overview; recent comments request proof of coverage and annual bills.
Key Takeaways for Future Customers
- Check Affinion Group reviews and confirm policy numbers and coverage before paying.
- Expect potential delays contacting customer service for claims or policy details.
Negative Feedback / Risk Areas
- Recurring customer complaints cite unauthorized withdrawals, billing and subscription confusion.
- Several reviewers report trouble getting refunds or claim forms and poor customer service response.
Positive Feedback
Some users provided actionable requests like sending annual bills and proof of coverage, indicating resolution is possible when documentation is produced.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Inquiry about my policy
- - Richard D. Newbraugh is updating estate planning and seeking policy coverage.
- - Policy number unknown; monthly deductions are $14.87 and $8.25.
My name is Richard D. Newbraugh.
I am getting my estate planning up to date, and would like to inquire about my policy coverage. I'm not sure about my policy number because my records have been misplaced., but two monthly payments of $14.87 and $8.25 are automatically deducted from my checking account each month.
What is my Policy Number?
What coverage do I now have?
Is my present beniificiary Mrs. Linda Riffle?
My mailing address is 5002 Katherine Antoon Circle, Waxhaw, NC 28173-****.
My date of birth is February 8, 1938.
My e-mail address is luke_1_37_rdn@***.com.
Last 4 of Social Security 9682
Phone (704) 763-****.
(If no answer, please leave voice mail message)
Please inform of this information so that my estate planning can be completed. Thank you.
Preferred solution: Inquiry about information regarding policy
Red Oak, Texas
Insurance
- - The user never spoke with anyone about AD&D insurance.
- - They want a contact number for the insurer.
- - The user provided a partial number 214-662-****.
I never talked to anyone. I am highly upset I am inquiring about AD &;;;;;;; D insurance my husband has that used to come out of our Wells Fargo account. I would like to speak to someone My phone number is 214-662-**** or can I please a phone number to contact whoever is in charge of this insurance
Thank you
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHusband passed away Jan. 23,2021 found Family coverage ID 73248**** His name Earl J. Brown
My Name is Margaret Brown wife. Is there a Family plan policy I need to apply for?
Send info please.
My Husband had been battling Bladder Cancer for 2 years. He passed away 1/23/2021
Preferred solution: Let the company propose a solution
User's recommendation: Found proof he has coverage now to see if you pay
Chicago, Illinois
Claim death benefits
- - Two calls on Jan 21 and Jan 27, 2021 about mailing the claim.
- - Deceased: Curtis Lee Mitchell, Sr; death 12/4/2020; claim not received by 02/10/21.
I called on January 21,2021 , January 27,2021 informing the reps I talked two on two different occasions to get a claim mail to me since I am the beneficiary.
The deceased is curtis lee mitchell, sr . Death was 12/4/2020.
I was told I should receive my claim by 02/10/21 as of this date I have not received the claim to file for beneficiary benefits my partner left for me.
I do not have a correct address. But the lady and gentleman that answer the phone told me I was the beneficiary and information was on it was. What happened I never received them. Sharon R.
Elbert 8317 S. Phillips Ave Chicago Illinois 60617
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInsurance payment
- - Office is closed; I can't discuss a payment.
- - Insurance not paid; I have no coverage.
- - Last payment was taken out last year.
With your office being closed,I can't talk to someone about making a payment,and my insurance has not been payed.The last payment was taken out last year, I have no coverage now
.I am calling from the PissedConsumer line. How are you guys closed
business still goes on
Preferred solution: I want to pay on my policy
I recieved a bill from Fingerhut Advantage. I do not owe Fingerhut anything. I called them about a $22.50 charge. They said it was from Affinion for AD&D insurance. I did not authorize this item.
Please do not send Fingerhut another statement.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent insurance premium for 73442**** $109.20,73451**** $131.40,73450**** $175.20
- - Sent payments for 3 insurance premiums.
- - Checks were not cashed by Chase.
- - Confirm receipt for VINOD K JAIN at 2243 Sierra Blvd, Sacramento CA 95825.
I have sent payments for 3 Insurance premium. The checks were not cashed from Chase bank. Please send the address for sending payments.
Also confirm receipt of payments
VINOD K JAIN
2243 Sierra Blvd Sacramento CA-95825
Preferred solution: please send confirmation of receipt of 3 premiums
User's recommendation: PLEASE SEND ANNUAL BILL
Where is my money going
- - I have paid 49.50 for years with no policy documents.
- - Affinion: name and address; no site to view policy.
- - I am considering legal counsel.
I got involved with this company thru my mortgage company as a supplemental insurance, and have been paying 49.50 for many years without ever receiving anything in the mail or email, as far documents confirming my policy or terms of the policy. I contacted my mortgage company, and all they could provide me with is their name and address : Progeny Marketing Innovations aka Affinion, which doesn't even have a working website to view specifics of the policy that they say that I am paying for.
Should I be considering legal council in this matter? Might be one option to look into after reading the one post from a former employee.
Haven
Preferred solution: Full refund
Affinion SCAM!!!
- - Letter dated 1-2-2019 says they couldn't process a $33 payment I don't have with them.
- - They asked for my credit card or bank account number.
Rec’d. letter 1-2-2019 telling me they were unable to process payment of $33.00 for insurance I DON’T HAVE WITH THEM.
It was past due & all I had to do is give them my credit card or checking account number.
Are they insane???? These scammers should go to ***
Baltimore, Maryland
Account Deductions Review
- - Unauthorized withdrawal of $135 from my account.
- - I did not apply for or sign documents for any policy.
- - I want my money back quickly.
Unathorized withdrawal from account SCAMERS..... took $135.00 from account for a policy I did not apply or sign documents for.
I want my money.I should not have to wait for my money that your company stole. This company should be closed and never be mentioned to the public SCAMERS......
Baltimore, Maryland
Other Product Review
Shut this *** down immediately
Great Fun, and Affinion Scams
- - Fired for refusing to scam customers.
- - Great Fun is an Affinion/Trilegiant brand with many names; scripts were lawyer-approved.
I work, or should I say, worked for this company, I was fired because I refused to scam people anymore. Great Fun is a branch under Affinion/Trilegiant.
I think they have so many names to try to keep consumers from knowing who they really are. There are several other companies under Affinion that I sold besides Great Fun. Every Day Privileges Gold, Travelers Advantage, Dollar Travelers Advantage, Shoppers Advantage, and Buyers Advantage, just to name a few.
We were told to be as close to 100% scripted because the scripts were approved by lawyers and we risked lawsuits if we said things any differently.
When people asked questions our scripted answers were as vague as possible. We were told to "rush" or "brush over" the parts that involved billing, especially when enrolling the customer in the second service. Our goal was to sign each customer up for the first service then sign them up for a second service hoping they wouldn't notice or protest. The script for the second service was nearly identical to the first so most people didn't notice.
Even the phone numbers were eerily similar to help slip the second service in. For example, Great Fun 877-893-**** and Shoppers Advantage 877-893-****.
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I'm another pissed customer who has had $15/month taken out of savings for FREE AD&D insurance!