AES Smart Metering

I had an appointment for a smart meter to installed, this was cancelled.

Appointment rebooked for 26 October between 12 and 5. I sat waiting all afternoon for the engineer to arrive until 16.40 when I rang AES asking what was happening, the assistant contacted the "engineer" and found that another job had overrun and my meters would not be installed. The "engineer" had not called me as per the agreed terms and I was angry, but polite with the assistant who would arrange a further appointment, this now in December.

I was given an Email address to complain and perhaps seek compensation, after all if I was not in when engineer arrived I would be billed £30, this should work both ways but the Email I was given to complain does not seem to exist (resolutions@***S- smart metering.

Very poor service

Barry Rowley Octopus customer

Lee, our smart meter installer was friendly, helpful in explaining the new meter and very tidy. Really pleased with the look of the new meter.

We would like to praise your engineer Warren Wright he is a very polite man the job took a lot longer than he thought which British Gas told us twice they couldnt do Ron &; Freda Arnold 13 Adeys Close Newbury Berkshire

Aes were contracted by Octopus Energy to fit our Smart meter. The time slot was 12-4pm.

At 3.50pm we were contacted to say that the engineer would be with us by 4.45. At 5.15 I rang, to be told he would be with us at 6.15pm.

At 6.40 I rang and the office had closed, and no sign of the engineer. The poor review is for a) lack of information, and b) lack of apology.

Had an appointment with these guys for a new electricity meter between 9am and 1pm. A week before date, had an email about a smart meter even though I didn't want a smart meter, so they got this wrong.

Then on the day, they did not turn up. No call or explanation.

Took day off work for this. Won't do it twice.

Yes, all they think about is money money money. Engineers not respected at all.

So-called management tells you when in doubt about something call a manager, but they never answer their damn phone which makes me wonder why they are still at post. But they expect you to answer your phone when they call you which again makes me wonder who the *** they think they are.

You could be on a job and want advice from a manager who never answer calls and customers begin to ask what sort company this is and if the directors are aware of their managers attitude.

Good I no longer work there to see all this crap.

All they think about is money, money, money. They don't care about engineers.

So-called managers unqualified which is pathetic and they never answer their phones when called by engineers. Very useless really