Darren T Gsk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Damage caused to my brand new American Fridge Freezer.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AES Smart Metering - Damage caused to my brand new American Fridge Freezer.
AES Smart Metering - Damage caused to my brand new American Fridge Freezer. - Image 2
Updated by user Sep 20, 2022

Rubish

Original review Sep 20, 2022
During g the installation of my ev charger the engineers caused damage to my brand new American Fridge Freezer, causing a large dent and scratches down to the metal . When reporting this to aes customer relations manager, she said that I had caused the damage when moving the Fridge Freezer. Which was totally incorrect and impossible. Basically they have excepted no responsibility to the damage they caused and have called me a liar. Do not deal with them.
View full review
Loss:
$530
Cons:
  • Dishonesty

Preferred solution: An apology and a Fridge Freezer in the same condition as it was before they arrived.

User's recommendation: Do not let them in your home

Barry R Vip

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kettering, England

Poor Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I had an appointment for a smart meter to installed, this was cancelled. Appointment rebooked for 26 October between 12 and 5. I sat waiting all afternoon for the engineer to arrive until 16.40 when I rang AES asking what was happening, the assistant contacted the "engineer" and found that another job had overrun and my meters would not be installed. The "engineer" had not called me as per the agreed terms and I was angry, but polite with the assistant who would arrange a further appointment, this now in December. I was given an Email address to complain and perhaps seek compensation, after all if I was not in when engineer arrived I would be billed £30, this should work both ways but the Email I was given to complain does not seem to exist (resolutions@***S- smart metering. Very poor service Barry Rowley Octopus customer
View full review
Pros:
  • Communication from office team
Cons:
  • No communication from fitters
  • Poor site communication

Preferred solution: Compensation

User's recommendation: Hope to get someone other than AES

Anonymous
map-marker Basildon, England

Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Lee, our smart meter installer was friendly, helpful in explaining the new meter and very tidy. Really pleased with the look of the new meter.
View full review
Anonymous
map-marker Newbury, England

Installation

We would like to praise your engineer Warren Wright he is a very polite man the job took a lot longer than he thought which British Gas told us twice they couldnt do Ron &; Freda Arnold 13 Adeys Close Newbury Berkshire
View full review
Elizabeth D Fyk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missed appointment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Sep 25, 2020

They are now due to come tomorrow (2 days after original appointment)

Original review Sep 25, 2020
Aes were contracted by Octopus Energy to fit our Smart meter. The time slot was 12-4pm. At 3.50pm we were contacted to say that the engineer would be with us by 4.45. At 5.15 I rang, to be told he would be with us at 6.15pm. At 6.40 I rang and the office had closed, and no sign of the engineer. The poor review is for a) lack of information, and b) lack of apology.
View full review
Loss:
$80

Preferred solution: Apology

Anonymous
map-marker Worcester, England

No show

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Had an appointment with these guys for a new electricity meter between 9am and 1pm. A week before date, had an email about a smart meter even though I didn't want a smart meter, so they got this wrong. Then on the day, they did not turn up. No call or explanation. Took day off work for this. Won't do it twice.
View full review

User's recommendation: Don't use this company

Anonymous

Appalling management structure

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Yes, all they think about is money money money. Engineers not respected at all. So-called management tells you when in doubt about something call a manager, but they never answer their damn phone which makes me wonder why they are still at post. But they expect you to answer your phone when they call you which again makes me wonder who the *** they think they are. You could be on a job and want advice from a manager who never answer calls and customers begin to ask what sort company this is and if the directors are aware of their managers attitude. Good I no longer work there to see all this crap.
View full review
Cons:
  • Bad management

Preferred solution: They need to end the extreme disrespect

User's recommendation: The directors need to stop being obsessed with money and look into the management team attitude to work and show some respect to engineers who work so hard to bring all the money they are enjoying. All the managers and their assistants must change their attitudes and stop sidelining engineers.

Anonymous

Very selfish company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
All they think about is money, money, money. They don't care about engineers. So-called managers unqualified which is pathetic and they never answer their phones when called by engineers. Very useless really
View full review
Reason of review:
Poor customer service

Unemployment Expert Tips

Experts Tips on Unemployment and Cyber Security

Feb 3, 2020

Can’t verify your identity via ID.me? Andrew Stettner, an unemployment expert, comments on how the ID.me verification process works and the privacy risks involved. Learn how one consumer resolved his issue.

Andrew Stettner
Andrew Stettner

Andrew Stettner is a senior fellow at TheCenturyFoundation and a non-profit leader who shares expert opinion on unemployment benefits and insurance reform.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article