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Damage caused to my brand new American Fridge Freezer.

AES Smart Metering - Damage caused to my brand new American Fridge Freezer.
AES Smart Metering - Damage caused to my brand new American Fridge Freezer.
Update by user Sep 20, 2022

Rubish

Original review posted by user Sep 20, 2022
During g the installation of my ev charger the engineers caused damage to my brand new American Fridge Freezer, causing a large dent and scratches down to the metal . When reporting this to aes customer relations manager, she said that I had caused the damage when moving the Fridge Freezer. Which was totally incorrect and impossible. Basically they have excepted no responsibility to the damage they caused and have called me a liar. Do not deal with them.

User's recommendation: Do not let them in your home.

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ID
#3984611 Review #3984611 is a subjective opinion of poster.
Cons
  • Dishonesty
Loss
$530
Preferred solution
An apology and a Fridge Freezer in the same condition as it was before they arrived.

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New Reviewer

Poor Service

I had an appointment for a smart meter to installed, this was cancelled. Appointment rebooked for 26 October between 12 and 5. I sat waiting all afternoon for the engineer to arrive until 16.40 when I rang AES asking what was happening, the assistant contacted the "engineer" and found that another job had overrun and my meters would not be installed. The "engineer" had not called me as per the agreed terms and I was angry, but polite with the assistant who would arrange a further appointment, this now in December. I was given an Email address to complain and perhaps seek compensation, after all if I was not in when engineer arrived I would be billed £30, this should work both ways but the Email I was given to complain does not seem to exist (resolutions@***S- smart metering. Very poor service Barry Rowley Octopus customer

User's recommendation: Hope to get someone other than AES.

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ID
#3019129 Review #3019129 is a subjective opinion of poster.
Location
Kettering, England
Pros
  • Communication from office team
Cons
  • No communication from fitters
  • Poor site communication
Preferred solution
Compensation

Installation

We would like to praise your engineer Warren Wright he is a very polite man the job took a lot longer than he thought which British Gas told us twice they couldnt do Ron &; Freda Arnold 13 Adeys Close Newbury Berkshire
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ID
#2857811 Review #2857811 is a subjective opinion of poster.
Location
Newbury, England

Review

Lee, our smart meter installer was friendly, helpful in explaining the new meter and very tidy. Really pleased with the look of the new meter.
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ID
#2839543 Review #2839543 is a subjective opinion of poster.
Location
Basildon, England

No show