AES Smart Metering
AES Smart Metering Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.7 star rating from 3 reviews; consumers are mostly dissatisfied. Rating distribution shows 67% unfavorable. Pros mention office communication; cons cite bad management, dishonesty, and no communication from fitters. Price level reported as high and reviewers value turnaround time while criticizing billing practices.
Key Takeaways for Future Customers
- Check AES Smart Metering reviews before booking and expect potential missed appointments and scheduling delays.
- Document installations, since some customers report damage and disputes over responsibility.
- Be prepared to follow up with customer service about billing, refunds, or compensation if issues arise.
Negative Feedback / Risk Areas
- Frequent no-shows and missed appointments with little notice.
- Poor management and internal communication affecting engineers and service quality.
- Reported damage during installation and refusals to accept responsibility.
- Issues with billing practices and unreliable complaint contact channels.
Positive Feedback
Some installers receive praise for politeness, tidiness, and clear explanations, and the office team communication is noted as a relative strength.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.7 star rating from 3 reviews; consumers are mostly dissatisfied. Rating distribution shows 67% unfavorable. Pros mention office communication; cons cite bad management, dishonesty, and no communication from fitters. Price level reported as high and reviewers value turnaround time while criticizing billing practices.
Key Takeaways for Future Customers
- Check AES Smart Metering reviews before booking and expect potential missed appointments and scheduling delays.
- Document installations, since some customers report damage and disputes over responsibility.
- Be prepared to follow up with customer service about billing, refunds, or compensation if issues arise.
Negative Feedback / Risk Areas
- Frequent no-shows and missed appointments with little notice.
- Poor management and internal communication affecting engineers and service quality.
- Reported damage during installation and refusals to accept responsibility.
- Issues with billing practices and unreliable complaint contact channels.
Positive Feedback
Some installers receive praise for politeness, tidiness, and clear explanations, and the office team communication is noted as a relative strength.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Damage caused to my brand new American Fridge Freezer.
- - The EV charger installation dented and scratched my American Fridge Freezer.
- - They blamed me for moving it and called me a liar.
Rubish
During g the installation of my ev charger the engineers caused damage to my brand new American Fridge Freezer, causing a large dent and scratches down to the metal . When reporting this to aes customer relations manager, she said that I had caused the damage when moving the Fridge Freezer.
Which was totally incorrect and impossible.
Basically they have excepted no responsibility to the damage they caused and have called me a liar. Do not deal with them.
- Dishonesty
Preferred solution: An apology and a Fridge Freezer in the same condition as it was before they arrived.
User's recommendation: Do not let them in your home
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Service
- - Smart meter install was cancelled and rebooked for 26 Oct 12–5.
- - I waited; 16:40 rang AES; overrun meant meters not installed.
I had an appointment for a smart meter to installed, this was cancelled.
Appointment rebooked for 26 October between 12 and 5. I sat waiting all afternoon for the engineer to arrive until 16.40 when I rang AES asking what was happening, the assistant contacted the "engineer" and found that another job had overrun and my meters would not be installed. The "engineer" had not called me as per the agreed terms and I was angry, but polite with the assistant who would arrange a further appointment, this now in December.
I was given an Email address to complain and perhaps seek compensation, after all if I was not in when engineer arrived I would be billed £30, this should work both ways but the Email I was given to complain does not seem to exist (resolutions@***S- smart metering.
Very poor service
Barry Rowley Octopus customer
- Communication from office team
- No communication from fitters
- Poor site communication
Preferred solution: Compensation
User's recommendation: Hope to get someone other than AES
Basildon, England
Review
Lee, our smart meter installer was friendly, helpful in explaining the new meter and very tidy. Really pleased with the look of the new meter.
Newbury, England
Installation
- - Warren Wright is a very polite engineer.
- - The job took longer than he thought.
- - British Gas told us twice they couldn't do it.
We would like to praise your engineer Warren Wright he is a very polite man the job took a lot longer than he thought which British Gas told us twice they couldnt do Ron &; Freda Arnold 13 Adeys Close Newbury Berkshire
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissed appointment
- - Information about the engineer's arrival was not clearly communicated.
- - There was no apology for the delays.
They are now due to come tomorrow (2 days after original appointment)
Aes were contracted by Octopus Energy to fit our Smart meter. The time slot was 12-4pm.
At 3.50pm we were contacted to say that the engineer would be with us by 4.45. At 5.15 I rang, to be told he would be with us at 6.15pm.
At 6.40 I rang and the office had closed, and no sign of the engineer. The poor review is for a) lack of information, and b) lack of apology.
Preferred solution: Apology
Worcester, England
No show
- - Appointment for a new electricity meter 9am-1pm; email wrongly suggested a smart meter.
- - They didn't turn up, gave no call, and I took a day off.
Had an appointment with these guys for a new electricity meter between 9am and 1pm. A week before date, had an email about a smart meter even though I didn't want a smart meter, so they got this wrong.
Then on the day, they did not turn up. No call or explanation.
Took day off work for this. Won't do it twice.
User's recommendation: Don't use this company
Appalling management structure
- - Money-focused management; engineers are not respected.
- - Managers do not answer calls and expect staff to answer theirs.
Yes, all they think about is money money money. Engineers not respected at all.
So-called management tells you when in doubt about something call a manager, but they never answer their damn phone which makes me wonder why they are still at post. But they expect you to answer your phone when they call you which again makes me wonder who the *** they think they are.
You could be on a job and want advice from a manager who never answer calls and customers begin to ask what sort company this is and if the directors are aware of their managers attitude.
Good I no longer work there to see all this crap.
- Bad management
Preferred solution: They need to end the extreme disrespect
User's recommendation: The directors need to stop being obsessed with money and look into the management team attitude to work and show some respect to engineers who work so hard to bring all the money they are enjoying. All the managers and their assistants must change their attitudes and stop sidelining engineers.
Very selfish company
- - They focus on money rather than engineers.
- - Managers are unqualified and not responsive.
- - They don't answer phones when engineers call.
All they think about is money, money, money. They don't care about engineers.
So-called managers unqualified which is pathetic and they never answer their phones when called by engineers. Very useless really
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