Unclaimed
AES Smart Metering Reviews
610
CLAIMED LOSSES
8
TOTAL REVIEWS
AES Smart Metering Reviews
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Verified Reviewer New ReviewerDamage caused to my brand new American Fridge Freezer.
Update by user Sep 20, 2022
Rubish
Original review posted by user Sep 20, 2022
During g the installation of my ev charger the engineers caused damage to my brand new American Fridge Freezer, causing a large dent and scratches down to the metal . When reporting this to aes customer relations manager, she said that I had caused the damage when moving the Fridge Freezer. Which was totally incorrect and impossible. Basically they have excepted no responsibility to the damage they caused and have called me a liar. Do not deal with them. User's recommendation: Do not let them in your home.
ID
Cons
- Dishonesty
Loss
$530
Preferred solution
An apology and a Fridge Freezer in the same condition as it was before they arrived.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPoor Service
I had an appointment for a smart meter to installed, this was cancelled. Appointment rebooked for 26 October between 12 and 5. I sat waiting all afternoon for the engineer to arrive until 16.40 when I rang AES asking what was happening, the assistant contacted the "engineer" and found that another job had overrun and my meters would not be installed. The "engineer" had not called me as per the agreed terms and I was angry, but polite with the assistant who would arrange a further appointment, this now in December. I was given an Email address to complain and perhaps seek compensation, after all if I was not in when engineer arrived I would be billed £30, this should work both ways but the Email I was given to complain does not seem to exist (resolutions@***S- smart metering. Very poor service Barry Rowley Octopus customer
User's recommendation: Hope to get someone other than AES.
ID
Location
Kettering, England
Pros
- Communication from office team
Cons
- No communication from fitters
- Poor site communication
Preferred solution
Compensation
Installation
We would like to praise your engineer Warren Wright he is a very polite man the job took a lot longer than he thought which British Gas told us twice they couldnt do Ron &; Freda Arnold 13 Adeys Close Newbury Berkshire
ID
Location
Newbury, England
Review
Lee, our smart meter installer was friendly, helpful in explaining the new meter and very tidy. Really pleased with the look of the new meter.
ID
Location
Basildon, England