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Price hikes in the middle of recession and job loss

How is it that a billion-dollar company put a 2 percent spike in a bill when jobs are being loss daily. And breaks customers budgets. And yes there is an offer for assistance, but it works against the customers. What is the reason? To see people can afford this 2 percent ,it's sad because I know for a fact that I don't change my settings, and it still goes up what is the reason for the hike?

User's recommendation: What can I say we need power.its a shame.

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ID
#4344515 Review #4344515 is a subjective opinion of poster.
Preferred solution
Price reduction
New Reviewer

Can I get connected please 210****

I was disconnected but I pay my bill off I would like to get connected please I get disconnected since a week it’s cold
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ID
#4332080 Review #4332080 is a subjective opinion of poster.

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