Aeromexico Airlines
Reviews and Complaints
To explain my experience
March 2 we were told we will get cash for staying behind one night.
At the counter the next day, we were told
Cash not available and handed us vouchers. I requested the vouchers to be used by one of us because I wont be travelling anytime the next year.
It was written on the voucher that it could be transferred to my husband.
When I tried booking now, Aeromexico said the voucher cannot be transferred.
In conclusion, we were lied 2 twice in Costa Rica airport, by Aeromexico agents.
I expect your intervention in this case.
I have the voucher with the agents name and hand writing and you could verify that with your records.
User's recommendation: Avoid Aeromexico if you want good customer service
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Verified Reviewer | Newark, OhioRefund is missing
User's recommendation: Credit department needs to do credits within 60 days
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Verified ReviewerNationality and Passenger name error, when booking flight tickets..
Booking Ref: AZGBWK
Dear Aeromexico
We were told to contact you by GoToGate as there are some system errors in our passport details. The nationalities are all wrong, as the system auto input "Malaysia" wrongly as we are currently in Malaysia.
Could you please update our nationalities and names correctly as below?
Monique Adeline Escobar ("Adeline" is middle name)
Female
Passport K277****Z
Issued 8 Jun 2022
Expiry 8 Jun 2032
DOB 1 Aug 2001
Nationality Singapore
Karen Chan Escobar
Female
Passport K254****N
Issued 24 Mar 2022
Expiry 24 Mar 2032
DOB 20 Jul 1965
Nationality Singapore
Esteban Escobar
Male
Passport A3553****
Issued 18 Sep 2023
Expiry 17 Sep 2033
DOB 27 Aug 1968
Nationality American
Thank you for your kind assistance.
Preferred solution: Aeromexico can help with the correction of nationality and name.
Damaged luggage
User's recommendation: Don't travel with this airline at all they don't care about any customer issues at all
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Verified ReviewerLost baggage
My baggage was lost. I checked it in in Seattle, boarded my flight and when I got off it was not there.
Reported it immediately but that didnt seem to help as its been 4 weeks and when I call they act like they dont know how to handle this. They never send me emails to confirm they are still looking and have done absolutely nothing to try to reimburse me or resolve this. Baggage itself is not cheap and then the items inside are gone too. I had to buy new clothes and things on our trip, that was more money spent.
I saved all my receipts but have never had a chance to send them in as no one is actually helpful. Highly do not recommend this airlines.
- Good food on board
- Not helpful after loosing my bag
Preferred solution: Full refund
User's recommendation: Do not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncredibly poor customer service.
- Horrible customer service and communication
Preferred solution: Full refund
User's recommendation: Book elsewhere. If something goes wrong they do not care.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Calabasas, CaliforniaOvercharge on baggage during checking
User's recommendation: Avoid using Aeromexico
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Verified BuyerRefund on luggage cost for a cancelled flight
Nothing has been done. I have my credit card company working on it.
User's recommendation: Don’t expect much when you fly this airline. The departing gate didn’t even tell us for four hours that the flight was cancelled.
The staff was hard to deal with and my issue was not resolved. Very disappointing service. It made me change company.
- Well known mexican airline
- Poor customer service
Preferred solution: Full refund
User's recommendation: NEVER
Complaint/refund
User's recommendation: Not first class
Want to confirm my flight
User's recommendation: Nobody at Aermexico responds to an inquiry.
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Verified Reviewer | Calexico, CaliforniaFlight Open
Greetings, On December 28th 2022, I was scheduled to fly out of Mexicali, Baja California Mexico to Mexico City via Volaris.
Honestly I've had problems with Volaris almost eveytime I fly out. This time it was any different.
I received an text from Volaris asking me if I wanted to volunteer to change my flight to the following day. Keeping in mind that Volaris had already changed my flight from the 27th of December to the 28th. I quickly went to the Aereomexcio stand and explained to them my situation that my flight might be changed for the following day. When at that time I spoke to a Aeromexico supervisor and she informed me if Volaris didn't change my flight to the following day, I can fly out with Volaris and Aereomexico will leave my ticket open that I had just purchased on December 28, 2023.
I purchased the ticket with Aeromexico with the understanding if I flew out with Volaris on December 28, 2023, I would still have my ticket open with Aeromexico. I just called Aereomxico and sadly to say Aeromexico did not leave the ticket open for a future flight like the manager had told me. She said I would be able to use the ticket within a year. I want to use Aeromexico services instead of Volaris from now on.
The notes say I missed the flight to Mexico City. I flew with Volaris thinking that I my flight that I had just purchased would still be kept open.
May you PLEASE open this flight. I usually fly out to Mexico City round trip five times a year and would be a pleasure to use AEREOMEXICO services.
Thank you so much,
Arturo Mayorga
760-675-****
I need to cancel my flight
Preferred solution: Full refund
User's recommendation: Less waiting time to talk to a customer service
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Verified Reviewer | Penticton, British ColumbiaTrying to book a flight
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Verified ReviewerReimbursement for Hotel Charge - Aeromexico confirmation number is RBAHXX
Good day,
I am writing to your customer service department to seek compensation for a hotel reservation I had to make due to missing a connecting flight as a result of aircraft issues and crewing requirements. On Saturday November 26, 2022, I travelled from Mexico City, Mexico to Miami International, USA aboard flight AM 422.
At the time of boarding we were informed by the airline's representatives that there were security concerns with the particular aircraft which was to be used. Subsequently we were rerouted to a replacement aircraft at another gate. Upon reaching that gate we were then told that the crew for the flight needed to be replaced due to time constraints. We were originally scheduled to depart Mexico City at 12:55pm, however due to the delays in boarding we did not depart until 2:00pm.
I had been scheduled to board a connecting flight aboard American Airline's AA1400. This flight was scheduled to leave Miami International for Kingston at 6:50pm. Upon realizing that due to the flight delays with AM 422, I requested the assistance of the inflight crew to seek guidance in how to proceed once I had arrived in Miami, USA. I spoke with two different inflight crew members who instructed me to speak with a representative in Miami regarding assistance.
We arrived in Miami at approximately 7:00pm and as such the connecting flight I was to board had departed. I attempted to explain same to the ground crew member I saw at the aircraft door but the person did not listen to the extent of my explanation and told me to collect my bags and clear customs. Once I had done so, I navigated to Aeromexico's ticketing counter to seek assistance there. This was however futile as no representative from Aeromexico was present at the time.
I did however speak with a Delta Airline's representative, the individual however told me that they were "off the clock" and subsequently walked away. Not being able to resolve the situation made me feel distressed at the time. I gathered myself and navigated to the outside of the terminal where I got a taxi and went to the nearest hotel I could stay until I was able to return to the airport. I decided to leave the airport as at that time it was approximately 8:00pm and there would be no flight for American Airlines into Kingston, Jamaica until the earliest 10:30am the following day.
Upon returning to the airport the following day I went back to the Aeromexico ticketing counter at approximately 8:00am. I was advised that no representative was present, however there was a Delta Airlines representative who proved much more helpful.
He proceeded to apologize for the inconvenience and stated that he would log my report into the system. Subsequently I went to the American Airlines ticketing counter where I was able after several attempts to get a rebooked flight into Kingston, Jamaica at 6:50pm on Sunday November 27, 2022.
My Aeromexico confirmation number is RBAHXX.
Preferred solution: Full refund
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